Videowave - Windows Fade/blur Out

[Sylv]

Hi there,

 

Wondering if anyone can help. I have been having an issue with Videowave for a while now. After importing videos and photos into Videowave and editing them with crops and zoom in/out etc., they start to fade away and you cannot see the picture. It usually takes a day or two for them to fade out completely whereby you just cannot see what picture of video has been inserted in that square unless you actually click on it and be able to see it in the larger window above. This is very frustrating when I have to put them in sequence order as I just cannot see what they are unless I click on every single icon/square.

 

I have attached two images, one of the faded out squares and one of a recently imported video that has no fade, but will become faded tomorrow.

 

I am using Windows 10, just recently, but have been using Windows Vista for many years and still had the same problem on the Vista.

 

Any help would be much appreciated.

 

[Jim_Hardin]

PC specs - video card & monitor in particular?

 

Any setting changes to Video & Monitor that are not Default?

 

Same PC/Video combo in Vista & Win 10?

 

What Version of Roxio Creator are you using (both cases)?

 

Really sounds/looks like a Video Card or Monitor issue at least on the surface but we need to go through everything to make sure

[Sylv]

Hi there,

 

Yes, PC specs are:

 

Intel® Core™i5 Quad Core Processor i5-6500 (3.2GHz) 6MB Cache

Motherboard

ASUS® Z170-P: ATX, LG1151, USB 3.0, SATA 6GBs

Memory (RAM)

8GB HyperX FURY DDR4 2133MHz (2 x 4GB)

Graphics Card

 

2GB NVIDIA GEFORCE GTX 950 - 2 x DVI, HDMI, DP

 

 

 

 

1^st Hard Disk

480GB KINGSTON UV400 2.5" SSD, SATA 6 Gb (550MB/R, 500MB/W)

1^st DVD/BLU-RAY Drive

24x DUAL LAYER DVD WRITER ±R/±RW/RAM

2^nd DVD/BLU-RAY Drive

24x DUAL LAYER DVD WRITER ±R/±RW/RAM

Memory Card Reader

INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT

Power Supply

CORSAIR 350W VS SERIES™ VS-350 POWER SUPPLY

VS-450 POWER SUPPLY

Processor Cooling

Super Quiet Titan DragonFly Heatpipe Intel CPU Cooler

Thermal Paste

STANDARD THERMAL PASTE FOR SUFFICIENT COOLING

Sound Card

ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)

Wireless/Wired Networking

10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)

 

 

 

 

Firewire

3 Port IEEE 1394a Firewire PCI-E Card (2 x 6 pin + 1 x 4 pin)

 

 

Operating System

Genuine Windows 10 Home 64 Bit

 

Monitor is an Asus K24HL 1920 x 1080p 24" (although I have tried different monitors and no difference.

 

No setting changes have been made, all default.

 

Vista specs were:

 

Intel® Core™2 Quad Q9400 (2.66GHz) 1333MHz FSB (Special Offer)

Motherboard

ASUS® P5Q: DDR2, SATAII, PCI-e x16, 3 PCI, 2 x PCI-e x1

Memory (RAM)

4GB CORSAIR XMS2 800MHz - (2x2GB)

Graphics Card

1GB ATI RADEON™ HD 4650 PCI EXPRESS

 

 

1^st Hard Disk

500GB SERIAL ATA 3-Gb/s HARD DRIVE WITH 8MB CACHE (7,200rpm)

2^nd Hard Disk

1.5TB SERIAL ATA 3-Gb/s HARD DRIVE WITH 32MB CACHE (7,200rpm)

1^st DVD/BLU-RAY Drive

22x DUAL LAYER DVD WRITER ±R/±RW/RAM

2^nd DVD/BLU-RAY Drive

22x DUAL LAYER DVD WRITER ±R/±RW/RAM

Memory Card Reader

INTERNAL 52 IN 1 CARD READER (READS XD, MS, CF, SD, etc)

Power Supply

450W Quiet Dual Rail PSU + 120mm Case Fan (£24)

Processor Cooling

STANDARD CPU COOLER

Sound Card

ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)

Wireless/Wired Networking

ONBOARD 10/100/1000 GIGABIT LAN PORT

USB Options

 

 

 

 

 

Firewire

3 Port IEEE 1394a Firewire PCI Card (£9)

 

 

Operating System

Genuine Windows Vista™ Home Premium 64-bit

 

 

In both cases I am using Roxio Pro 2012

 

Just to add, I purchased the Roxio Creator NXT Pro 4, a few weeks back, as an upgrade to the Roxio Pro 2012, plus I was so frustrated with the RP 2012 fading out all the time, and this problem did not happen with the NXT Pro 4. However, I had to send it back as the program was nowhere near as good as the Roxio Pro 2012, as far as things it can do in Videowave. I was very shocked actually.

 

Also noticing, that the windows in the Roxio programs are much smaller with Windows 10, they used to be much larger in Vista. This is making it very hard to edit each photo/video as I cannot see them very well when the edit window comes up. I have spoken to Roxio CS about this and they do not seem to know why this is happening. I have tried to change the percentage to 150% and 175% on my monitor but this only touches everything else on the computer and only makes the WRITING in Roxio larger not the windows.

 

Thanks.

 

Sylvia

[cdanteek]

 

Just to add, I purchased the Roxio Creator NXT Pro 4, a few weeks back, as an upgrade to the Roxio Pro 2012, plus I was so frustrated with the RP 2012 fading out all the time, and this problem did not happen with the NXT Pro 4. However, I had to send it back as the program was nowhere near as good as the Roxio Pro 2012, as far as things it can do in Videowave. I was very shocked actually.

 

Also noticing, that the windows in the Roxio programs are much smaller with Windows 10, they used to be much larger in Vista. This is making it very hard to edit each photo/video as I cannot see them very well when the edit window comes up. I have spoken to Roxio CS about this and they do not seem to know why this is happening. I have tried to change the percentage to 150% and 175% on my monitor but this only touches everything else on the computer and only makes the WRITING in Roxio larger not the windows.

 

 

Your correct C2012 is much better than NXT4 but NXT4 is the only W-10 certified version!

 

Changing the DPI setting above 100% changes the software and should only be ran at 100%.

[Sylv]

How funny, it's the only W10 certified version yet the Roxio 2012 runs much better on Windows 10 and has much more available. Plus they both come up VERY small to work on.

 

Thanks.

[d_deweywright]

I believe if you delete the .dat file associated with your project, that will force it to rebuild the thumbnail images.

[Jim_Hardin]

CD is right on about the Display Settings! Stay with 100% and the orientation of Landscape.

 

So the issue is either software or hardware...

 

There is nothing that I can see in the hardware that would pose a problem unless it is the connection...You tried different monitors but did you use different cables to connect to your graphics cards? What about your power? Hard to test but can you try you equipment of a different circuit? Can you take it somewhere else to try it? Major pain but combine it with a weekend outing to say Dover or Margate? (never been there but looks interesting )

 

Software: This is likely and it could be some setting you use that is so normal to you that you don't give it a 2^nd thought. No one else has reported this problem so it may be unique. Could you get a friend to install it (Creator 2012 and don't register it)

 

Not sure I understand what you mean by smaller in Win 10? The place holders (thumbnails in Storyline) remain the same size in VideoWave whether you are at Full Screen or minimized. And there is no difference with Crator 2012 or NXT:

 

Sample of 16:9 Project in Win 10 with NXT 4 on Left and Creator 2012 on Right:

[Sylv]

Wow!!! Thank you so much d_deweyright. Yes, I deleted the .dat file and all the images came back, THANK YOU!!! (I thought I'd posted this message already but didn't see it, so posting again, sorry if it comes through twice)

 

Thank you Jim_Hardin too for all your help.

 

Still having problems with the scale of the windows in the Roxio Pro 12 though. Using the program on Vista the windows are much larger, especially when editing music and pan and zooming, however, on my Windows 10, when I go to edit a photo/video the window that comes up is so small, I can just about work on it. I have attached two images. Thanks again everyone for your help.

 

Sylvia

 

 

[Sylv]

Okay pictures added.

 

 

[cdanteek]

Do you have your window minimized or maximized?

 

[Sylv]

Maximised.

[cdanteek]

Control Panel\All Control Panel Items\Display\Screen Resolution??

 

[Sylv]

Yes, have tried changing it to 150% and higher but this only enlarges the wordings in the program nothing else and of course the rest of the computer.

[cdanteek]

Yes, have tried changing it to 150% and higher but this only enlarges the wordings in the program nothing else and of course the rest of the computer.

 

 

Screen Resolution!

 

Has nothing to do with DPI setting.

 

What is your Screen Resolution?

[Sylv]

Oh my apologies, yes, screen resolution is 1920 x 1080 on an ACER K242HL monitor 24" I was using a BENQ at 2560 x 1440 resolution and same problem, small windows.

 

I must say about 10 days ago I changed the DP to 150% and the Videowave DID enlarge it's windows, however, after changing it back to 100% that night and trying to increase it again the following day, it DID NOT enlarge the windows this time, just the wording as you will see in the picture attached.

 

I did speak to Customer Service at Roxio and they said it was a Windows 10 issue??

 

So frustrating as it's so hard to edit anything with such a tiny window to work on.

 

Thanks again.

[Sylv]