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Problem With Start Up


I just installed easy VHS to DVD on my Mac - with much difficulty and after having to request a new disk because the one they sent originally was faulty - and now when I open the program it says "Please connect your Easy VHS to DVD Capture hardware to any USB 2.0 port." When I do that nothing happens. My Mac is recognizing the hardware, but the software doesn't seem to be. I've been trying to get some help through customer support but they're not helpful at all and it takes forever to get responses. Anyone else had a similar issue and know what needs to be done to resolve it?

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