LeeJackson Posted August 21, 2016 Report Share Posted August 21, 2016 Everytime I try to install the roxio software it stops at a certain point please help . Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 22, 2016 Author Report Share Posted August 22, 2016 MSI (s) (A8:10) [16:46:10:237]: Windows Installer installed the product. Product Name: Roxio Game Capture HD PRO. Product Version: 1.0.135. Product Language: 1033. Manufacturer: Roxio. Installation success or error status: 1603. I have also noticed this error while looking through the log. Quote Link to comment Share on other sites More sharing options...
0 ogdens Posted August 22, 2016 Report Share Posted August 22, 2016 Try this https://support.corel.com/hc/en-us/articles/216841397-Error-1603-or-Error-attempt-to-read-from-source-install-database Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 22, 2016 Author Report Share Posted August 22, 2016 Try this https://support.corel.com/hc/en-us/articles/216841397-Error-1603-or-Error-attempt-to-read-from-source-install-database I've tried this multiple times and its still happening. Quote Link to comment Share on other sites More sharing options...
0 d_deweywright Posted August 23, 2016 Report Share Posted August 23, 2016 Some clarification would help us. Are you installing from a disc, or from downloaded files? If you're installing from a disc, when you copy everything to your hard drive first, do you get any error messages during the copy? Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 23, 2016 Author Report Share Posted August 23, 2016 I'm installing straight from the disc. Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 23, 2016 Author Report Share Posted August 23, 2016 My Setup Logs setup logs.zip Quote Link to comment Share on other sites More sharing options...
0 d_deweywright Posted August 23, 2016 Report Share Posted August 23, 2016 I'm installing straight from the disc. Okay, so in post #4, with the link to instructions to first copy everything from the disc to your hard drive, and then installing from the files on the hard drive, which you said you did several times... did you do that? Were there any errors when you were copying files to the hard drive? And did you actually then install from the files on the hard drive? Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 23, 2016 Author Report Share Posted August 23, 2016 Yes I did it down to the letter and It would get stuck on something about writing system registry value or something then it would roll back. Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 23, 2016 Author Report Share Posted August 23, 2016 I've Tried everything thats been recommended :'( Quote Link to comment Share on other sites More sharing options...
0 d_deweywright Posted August 24, 2016 Report Share Posted August 24, 2016 Is your E: drive a hard drive or an optical (DVD/BR) drive? How much free space is available on your C: drive? Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 24, 2016 Author Report Share Posted August 24, 2016 My E: Drive is a DVD drive and 296GB is free Quote Link to comment Share on other sites More sharing options...
0 d_deweywright Posted August 24, 2016 Report Share Posted August 24, 2016 Then I assume the logs you included are from an install from the DVD, and not from the install you did after copying the files to your hard drive. Is that correct? If it's not, then it doesn't look like you ran the Setup.exe from your HD. Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 24, 2016 Author Report Share Posted August 24, 2016 yes should I send the logs from installing on the hard drive. Quote Link to comment Share on other sites More sharing options...
0 d_deweywright Posted August 24, 2016 Report Share Posted August 24, 2016 Well, it would be interesting to see if it has the same failure. Yes. Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 24, 2016 Author Report Share Posted August 24, 2016 here are the logs Setup.zip Quote Link to comment Share on other sites More sharing options...
0 d_deweywright Posted August 24, 2016 Report Share Posted August 24, 2016 (edited) It sort of looks like a .NET issue. There's another thread here (link) that guided someone else through manually installing the .NET framework, and then downloading the Game Capture HD Pro SP2 software. See if anything there helps. The SP2 download is a full installer, and should work with your existing key. But you may need to manually install the .NET framework first. Let us know if anything from that helps. Edited August 24, 2016 by d_deweywright fixed typo. Quote Link to comment Share on other sites More sharing options...
0 cdanteek Posted August 24, 2016 Report Share Posted August 24, 2016 I agree with Dave download the SP2 update to your hard drive and use it, http://softwareupdates.roxio.com/isum/gamecapture/gchdprosp2/RoxioGameCaptureHDPROServicePack2.0.exe Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 24, 2016 Author Report Share Posted August 24, 2016 ok i've tried repairing my .NET and that didnt work so I'll try with service pack 2 Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 24, 2016 Author Report Share Posted August 24, 2016 that hasnt worked either Quote Link to comment Share on other sites More sharing options...
0 cdanteek Posted August 24, 2016 Report Share Posted August 24, 2016 that hasnt worked either Delete your temp files type this into the run command %temp%. Delete your Roxio log files then try a install again if it fails repost the new log file. Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 24, 2016 Author Report Share Posted August 24, 2016 heres the log files 16-08-24 16-36.zip Quote Link to comment Share on other sites More sharing options...
0 cdanteek Posted August 24, 2016 Report Share Posted August 24, 2016 Checking if there is a newer version of setup available to download 08/24/16 16:37:00 - The version of setup available on the update site is: 3.56.5.0, and will not be downloaded Have you always allowed the installation to check for updates? Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 24, 2016 Author Report Share Posted August 24, 2016 yes every time its came up. Quote Link to comment Share on other sites More sharing options...
0 LeeJackson Posted August 25, 2016 Author Report Share Posted August 25, 2016 I think the error is down to my pc because i've just tried to install itunes on my pc and its interrupted on that too :/ Quote Link to comment Share on other sites More sharing options...
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LeeJackson
Everytime I try to install the roxio software it stops at a certain point please help
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