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ClaxG

Easy Cd & Dvd Burning Installation Wizard Interruped

Question

I have been unsuccessful in trying to install the Easy CD & DVD Burning software on my computer. I have attached the log files that generated during one installation attempt to see if anyone can assist me with this.

 

The computer I am trying to install this on is running Windows 7 Home Premium 64-bit with Service Pack 1. The machine has 8 GB of RAM and is running a Core i5 processor at 3.1 MHz. The computer is running Norton 360.

LogFile 16-08-26 18-59.zip

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I have attached the log files that generated during one installation attempt to see if anyone can assist me with this.

<snip>

The computer is running Norton 360.

 

It looks like two attempts actually. One at 18:32 hrs and one at 18:48. :)

 

If you look at roxio_setup.log in each case you'll see that at 18:42:33 in the first log and 18:56:19 in the second log, you have an entry saying

Execution of Windows Installer package 'E:\CPDECODERPACK_434\CPDP.msi' finished with exit code = 1620

 

According to MS, this exit code from the Windows Installer means that the installer package CPDP.msi is an invalid package and couldn't be opened. That's why the install process came to a screeching halt each time, and rolled back on you.

 

At this point I must confess I don't know why the installer package was rejected. I'm a fellow user here, and not employed by Roxio. It worked fine on my Windows 7 machine ["\CPDECODERPACK_434\CPDP.msi' finished with exit code = 0"] so it's unlikely to be a bad product or it would fail for all of us.

 

Suggestions: not guaranteed, but worth trying.

[1] Suspend or disable Norton 360 while you're installing. Other users here have reported it has tangled Roxio installs.

[2] Copy the contents of your installer CD to a folder on your hard drive and run setup.exe from there. That will rule out a read error on your CD.

 

Regards,

Brendon

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It looks like two attempts actually. One at 18:32 hrs and one at 18:48. :)

 

If you look at roxio_setup.log in each case you'll see that at 18:42:33 in the first log and 18:56:19 in the second log, you have an entry saying

Execution of Windows Installer package 'E:\CPDECODERPACK_434\CPDP.msi' finished with exit code = 1620

 

According to MS, this exit code from the Windows Installer means that the installer package CPDP.msi is an invalid package and couldn't be opened. That's why the install process came to a screeching halt each time, and rolled back on you.

 

At this point I must confess I don't know why the installer package was rejected. I'm a fellow user here, and not employed by Roxio. It worked fine on my Windows 7 machine ["\CPDECODERPACK_434\CPDP.msi' finished with exit code = 0"] so it's unlikely to be a bad product or it would fail for all of us.

 

Suggestions: not guaranteed, but worth trying.

[1] Suspend or disable Norton 360 while you're installing. Other users here have reported it has tangled Roxio installs.

[2] Copy the contents of your installer CD to a folder on your hard drive and run setup.exe from there. That will rule out a read error on your CD.

 

Regards,

Brendon

 

I tried turning off the Norton 360 and installing from the disc, but it rolled back on me again.

 

But when I copied the files to the hard drive and ran setup from there, it worked just fine. There may be something going on with my optical drive, so I'll need to check that out. But the software is now installed and running. Thank you for responding.

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There may be something going on with my optical drive, so I'll need to check that out. But the software is now installed and running. Thank you for responding.

 

Glad it worked for you. :)

 

Brendon

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