bryan9999 Posted September 24, 2016 Report Share Posted September 24, 2016 I get the above message occasionally (1 out of 3 times) when Im saving the captured video as android tablet. I have reinstalled the program and have the updates Can this be fixed? Link to comment Share on other sites More sharing options...
Birdiejr Posted September 20, 2017 Report Share Posted September 20, 2017 I am having this problem - I purchased new VHS to DVD 3+ Windows 10 upgrade yesterday and downloaded it to my laptop. Once it was installed, I received that error message and it closed. I have uninstalled it and reinstalled it (I am thankful I purchased the extra downloads), stood on my head, tried everything Support can think of, and am frustrated beyond belief. Would welcome any suggestions. I failed to mention that I use a Lenovo w 2.5 GHz and 6.0 GB RAM. Link to comment Share on other sites More sharing options...
d_deweywright Posted September 20, 2017 Report Share Posted September 20, 2017 So, if you read the full thread, you might have picked up on some of the information that would be helpful in figuring out what the problem is. If you didn't receive an error during the actual installation, then the download you have is good, and you do NOT need to keep downloading it to reinstall it. Use the download you have. And back that up to a DVD, labelled including the install key so you don't lose it. Please tell us about your computer, how fast is the processor? How much memory (RAM) does it have? How much hard drive space does it have? What format are you capturing to? At what point do you receive the error, during the actual capture, or during a conversion step, when you first start the program? Is there any consistency to when you receive the error, such as, after "x" number of minutes? What are you capturing from, a VHS player? Any and all details can help us help you figure out what the problem is. Link to comment Share on other sites More sharing options...
Birdiejr Posted September 21, 2017 Report Share Posted September 21, 2017 I'm sorry I wasn't more clear. I'm running a 2.5 GHz processor w 6.0 GB of RAM and the program closes when I first open it so I'm not capturing anything. However, Cust Service suggested excluding the program from Data Execution Prevention and that did the trick. I'm a happy girl!! Link to comment Share on other sites More sharing options...
d_deweywright Posted September 21, 2017 Report Share Posted September 21, 2017 Thanks for letting us know what worked! Hadn't seen that solution before! Link to comment Share on other sites More sharing options...
bimicher Posted September 24, 2016 Report Share Posted September 24, 2016 Not much useful information in your post. From what are you capturing? Are you capturing directly to DVD or are you capturing to your hard drive? At what point do you get the error message? Are you using your tablet as your capturing computer? Link to comment Share on other sites More sharing options...
bryan9999 Posted September 24, 2016 Author Report Share Posted September 24, 2016 Saving to android tablet format , not dvd. Err mesg can occur at any point during conversion process Link to comment Share on other sites More sharing options...
bimicher Posted September 24, 2016 Report Share Posted September 24, 2016 So it sometimes works? If yes then the problem is either with your tape or with your tablet. What is the make/model of your tablet? I am still not sure at what point you are getting the error. While capturing or when converting the captured video to the tablet.? Link to comment Share on other sites More sharing options...
bryan9999 Posted September 24, 2016 Author Report Share Posted September 24, 2016 Anyone else please? Link to comment Share on other sites More sharing options...
sknis Posted September 25, 2016 Report Share Posted September 25, 2016 Anyone else please? Why can';t you answer questions? In my opinion the answer is "3". or " it is an unknown error". Please provide this information (link) and this information. or contact Roxio Tech Support directly (this is not it). Be prepared with your credit card. Link to comment Share on other sites More sharing options...
bryan9999 Posted September 25, 2016 Author Report Share Posted September 25, 2016 What do you mean "3"? my own reply is #3 Link to comment Share on other sites More sharing options...
sknis Posted September 25, 2016 Report Share Posted September 25, 2016 What do you mean "3"? my own reply is #3 "3" was a number I pulled out of my (you know where). It was meant to indicate GIGO. With the information you provided, any answer might be possible. What about providing more information. to us or to Tech Support (you pay for tech support). Use your computer to provide the information, not your cell phone or tablet. Link to comment Share on other sites More sharing options...
grandpabruce Posted September 25, 2016 Report Share Posted September 25, 2016 GIGO is garbage in, garbage out. Link to comment Share on other sites More sharing options...
d_deweywright Posted September 26, 2016 Report Share Posted September 26, 2016 bryan999, the questions were asked: From what are you capturing? Are you using your tablet as your capturing computer? Please let us know the answers to these questions. Also tell us the specifications of your capture computer (processor speed, available memory, available drive space...). Link to comment Share on other sites More sharing options...
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bryan9999
I get the above message occasionally (1 out of 3 times) when Im saving the captured video as android tablet.
I have reinstalled the program and have the updates
Can this be fixed?
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