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An Unknown Error Has Occurred-The Program Will Shut Down Now



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I am having this problem - I purchased new VHS to DVD 3+ Windows 10 upgrade yesterday and downloaded it to my laptop. Once it was installed, I received that error message and it closed. I have uninstalled it and reinstalled it (I am thankful I purchased the extra downloads), stood on my head, tried everything Support can think of, and am frustrated beyond belief. Would welcome any suggestions.


I failed to mention that I use a Lenovo w 2.5 GHz and 6.0 GB RAM.

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So, if you read the full thread, you might have picked up on some of the information that would be helpful in figuring out what the problem is.


If you didn't receive an error during the actual installation, then the download you have is good, and you do NOT need to keep downloading it to reinstall it. Use the download you have. And back that up to a DVD, labelled including the install key so you don't lose it.


Please tell us about your computer, how fast is the processor? How much memory (RAM) does it have? How much hard drive space does it have?


What format are you capturing to?


At what point do you receive the error, during the actual capture, or during a conversion step, when you first start the program? Is there any consistency to when you receive the error, such as, after "x" number of minutes? What are you capturing from, a VHS player?


Any and all details can help us help you figure out what the problem is.

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I'm sorry I wasn't more clear. I'm running a 2.5 GHz processor w 6.0 GB of RAM and the program closes when I first open it so I'm not capturing anything.


However, Cust Service suggested excluding the program from Data Execution Prevention and that did the trick.


I'm a happy girl!!

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What do you mean "3"? my own reply is #3



"3" was a number I pulled out of my (you know where). It was meant to indicate GIGO. With the information you provided, any answer might be possible.


What about providing more information. to us or to Tech Support (you pay for tech support).


Use your computer to provide the information, not your cell phone or tablet.

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