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Toast 15.1 Still Not Compatible With Sierra 10.12.1


sjtaffee
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I recently upgraded to Roxio Toast 15.

 

I found that out of the box it did not work with Sierra, so I applied 15.1 patch.

 

Toast still does not work. Specifically, it hangs on quit and must alway be force quit.

 

I have not actually tried to burn anything with it, but I am not optimistic if it can't handle this simple task.

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After contacting Roxio support, I received the following instructions from "Ton", which failed to resolve the issues:

 

Thank you for contacting Corel Customer Support. My name is Ton and I have been assigned to your case.

I understand that you are having issues with the product. Let me go ahead and help you.
Please follow the procedure below to completely remove and reinstall Toast.

Quit Toast, trash the entire Toast 15 Titanium folder (located in Finder > Applications), then do the same for any previous versions of Toast, if you still have any installed. You need to remove all previous versions of Toast to avoid possible conflicts. Next is to check for the files listed below. If you see any of them, trash them:

"Roxio Toast Prefs"
“com.roxio.ScreenCapture.plist”
"com.roxio.toast.plist"
"com.roxio.Toast.LSSharedFileList.plist"
"com.roxio.MyDVD.plist"
"com.roxio.videoplayer.plist"
“com.roxio.videoplayer.LSSharedFileList.plist”
“com.corel.Toast-Audio-Assistant.plist”

You should be able to locate these files in ~/Library/Preferences. On the taskbar at the top, click on "Go", and select "Go To Folder...". Type in "~/Library/Preferences", without the quotes. Locate the above files in the Preferences folder that comes up and delete them. You must use this procedure because this particular Library folder is hidden from view, and this is how to open hidden folders.

Once the procedure is complete, reboot your Mac, then re-install Toast 15.

Please do not hesitate to contact us with any further questions.

Regards,
TON
Corel Technical Support Services

-------------------------

I let Roxio Customer Support know that this failed to resolve the issues. Hopefully they will provide a real solution soon.

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Further back and forth with TON from Corel tech support led to my creating a new admin account on my Mac and installing Toast 15 there, where it ran well. Unfortunately, I can not be creating a new admin account to run each new program I purchase separately. I reminded him that my own user account where I initially installed Toast 15 is also an Admin account, but have not heard back. I have again asked for a solution to the initial issue.

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I am having the same problem as sjtaffee, posted Nov 25 2016 04:50 PM and again posted by Critter81 on December 20 (see above). I have not found any solutions posted here or on their product support pages.

 

Toast Titanium 15.1 will not run on my MacBook Pro running OS Sierra 10.12.2. I applied the latest Toast update that was to have fixed Sierra compatibility issues and performed the complete delete/reinstall procedure shown above (from Corel Support) but it crashes/quits every time I click "FINISH" after selecting the desired Project Type (i.e. burn data disk, video, etc).

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post-106125-0-88435500-1484240938_thumb.jpg

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Sierra 10.12.2. Bought and downloaded Toast 15 updated to 15.1 from within the app. Could not use it with crashes. Then uninstalled using Ton's advise as above. Deleted everything Toast in HD Library and Home folders Library (the one Apple hides). Then reinstalled from the Toast 15 DVD that was paid for and received. Tried to update from within the app to 15.1 but the downloading froze with endless spinning beach ball. Force quit.

Downloaded Toast 15.1 package from Roxio page:

http://www.roxio.com/ena/support/software_updates/toast/v15/default.html?ClickID=bgnd6qlzeduqkdqnnyy1fmfuq1mq6gsskvsl

which gave me "toast_15_4486.dmg" into my Downloads folder opened the 726.4 MB file and updated. Now Toast works.

Believe there is a big problem with Roxio's downloads.

Also if you want to make your menus interesting with MyDVD it is a completely separate app to toast. Very clunky. Open the help PDF so you can follow the steps. NB when you are in the "Advanced Mode" the button says "Magic Mode". Meaning if you press "Magic Mode" it goes to that but then says "Advanced Mode". Same when in "Advanced Mode" the "Edit Menu" button takes you to that but then says "Tree Mode".

With the tools press the picture button and find your e.g. JPEG file which fills the background. Then select the MP3 music which will play and give you a preview when you press the third button. The audio button works here with the slider but the end result is either on (LOUD) or off. It acts like a switch. The checker box is a preview of your first video. It can be moved around. Now go back to Tree Mode. Where it says "Root Menu" (this is your main heading on your menu) change it to say "Snow Holiday". Then drop your video(s) into the "drop here" sub box.

Unlike Toast it will not accept an .mov file from iMovie. You have to convert it (can be done in Toast) to .mp4 or .m4v file. You can put 1 to 4 videos in. Then change each file(s) name(s) to say "First Day", "Second Day) etc. Hope this helps.

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Further back and forth with TON from Corel tech support led to my creating a new admin account on my Mac and installing Toast 15 there, where it ran well. Unfortunately, I can not be creating a new admin account to run each new program I purchase separately. I reminded him that my own user account where I initially installed Toast 15 is also an Admin account, but have not heard back. I have again asked for a solution to the initial issue.

 

I contacted support and they also suggested go this route, so I logged in as a guest and toast 15.1 4486 ran well without its usual 5 minute hang time before working perfectly.

 

Yay! however I don't want to run toast under another user account, so I emailed support back that my original issue is still not resolved...but no work back yet.

 

It seems clear that I installed toast 15 before installing 15.1 4486 on Sierra 10.12.5 and there is part of of the original toast 15 that is creating this issue. I have uninstalled 15 deleting all the prefs I could find, but I must be missing a key file that is creating this hang.

 

So:

 

need tech support to respond

 

need an toast 15 uninstaller or the exact location of the problem file to delete and install a fresh 15.1 (4486)

 

I will update if I hear back from tech support.

 

Seems like this must be a known issue?

 

http://forums.support.roxio.com/topic/122973-toast-15-crashes-when-click-on-any-of-the-start-topics/

http://forums.support.roxio.com/topic/122554-cant-get-corel-toast-titanium-to-work/

http://forums.support.roxio.com/topic/122113-toast-15-not-responding-on-el-capitan/page-2

http://forums.support.roxio.com/topic/122536-toast-151-still-not-compatible-with-sierra-10121/

Edited by ronald colman
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I contacted support and they also suggested go this route, so I logged in as a guest and toast 15.1 4486 ran well without its usual 5 minute hang time before working perfectly.

 

Yay! however I don't want to run toast under another user account, so I emailed support back that my original issue is still not resolved...but no work back yet.

 

It seems clear that I installed toast 15 before installing 15.1 4486 on Sierra 10.12.5 and there is part of of the original toast 15 that is creating this issue. I have uninstalled 15 deleting all the prefs I could find, but I must be missing a key file that is creating this hang.

 

So:

 

need tech support to respond

 

need an toast 15 uninstaller or the exact location of the problem file to delete and install a fresh 15.1 (4486)

 

I will update if I hear back from tech support.

 

Seems like this must be a known issue?

 

http://forums.support.roxio.com/topic/122973-toast-15-crashes-when-click-on-any-of-the-start-topics/

http://forums.support.roxio.com/topic/122554-cant-get-corel-toast-titanium-to-work/

http://forums.support.roxio.com/topic/122113-toast-15-not-responding-on-el-capitan/page-2

http://forums.support.roxio.com/topic/122536-toast-151-still-not-compatible-with-sierra-10121/

 

My Update,

 

After 3 weeks of emails to customer support, I still have no solution to this issue.

 

I did get toast to run on a separate Mac OS user account but even there it quits unexpectedly sometimes and hangs for 1 minute instead of 5 on my main admin account.

 

So customer supports options are the TON uninstall/reinstall and the use toast on another account..... thats all thats on offer there.

 

Its a great program when it works, I do hope they update it to work with Sierra past the 15.1 (4486) build.

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I had this same problem upgrading to Toast Titanium 15.1, so I ignored that update. Now I've spent $60 on Toast Titanium 16 and it has the same problem! The screen says the installation fails. Last time, support told me to delete a bunch of files from ~/Library/Preferences and reboot. I've done that again, and erased all Roxio or Corel files from my system.

 

Someone else must be having this problem, too. Any advice welcome.

 

Paul

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TON was on the right track but failed to mention that the pref files that need to be deleted are for the specific user account. The User/Library folder is hidden and must be revealed in order to remove the pref files. When I read the post it made sense that a newly created user could use the program because there were no old Toast version prefs. I opened my user account in Finder and clicked View - View options - Show library folder. Then I deleted everything Roxio and Com.Roxio. Re-hide the folder and restart the Mac. All was good. WARNING... be careful in that Library folder. There is a reason it is hidden from normal view and modification. Hope this helps.

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