Error Message

[eric.feller1@gmail.com]

I've been attempting to burn a blu ray DVD and have been getting the message Sense Key = Hardware Error. Sense Code = 0x03. What are the steps to take where this problem would be fixed?

[theoldarchiver]

Unfortunately, the error message is not that specific. If the error message also gives a plain english sentence, then that is as good as it gets, and hopefully that is also accurate. The drive notices an error and sends that to Toast. Not much diagnosis is being done, besides classifying it as code 0x03 in this case. Although I haven't seen a sense code list, it might be as generic as “failed to write”.

 

Are you trying to burn a Blu-ray content on a Blu-ray media or on DVD media?

DVD-R/DVD-R DL/DVD+R/DVD+R DL/DVD-RW/DVD-RW DL/DVD+RW/DVD+RW DL/BD-R/BD-RE/BD-R DL/BD-RE DL/BD-XL TL/BD-XL QL/BD-XL DS TL.

What brand media? Is that media listed on Videohelp.com/dvdmedia and how are the reviews? (Some discs give failures more often.)

What optical drive are you using? Brand/model. (See /Applications/Utilities/System Information for details.)

If external drive, how is it connected? Any chance on a loose connection? Is the cable reliable? Are the connectors clean and in good condition (not bend), conducting well?

Is the drive clean/free of dust (inside)?

Use 4x-6x burning speed (for BD-R) if available. (Slower doesn't make it more reliable, while faster will make it less reliable.)