Sonic DigitalMedia Plus v7- DVD Burning Problem

[HP-Ray]

I have Sonic DigitalMedia Plus v7 Build: 2.4.33a pre-installed on my HP dv8000t laptop. Burned dozens of DVDs with no problems for months. Over the last few days, during burning- process stops around half way through. The program exits, and I get 3 dialog boxes-

 

1...

 

Mediahub.exe - Application Error

 

The instruction at "0x0076215f" referenced at "0x1e2cfbab". The memory could not be "written".

Click on OK to terminate the program

 

2...

 

Mediahub.exe - Application Error

 

The instruction at "0x00000000" referenced at "0x00000000". The memory could not be "written".

Click on OK to terminate the program

 

3...

 

Microsoft Visual C++ Runtime Library

 

Runtime Error!

Program: ...ommon Files\Sonic Shared\Sonic Central\Main\Mediahub.exe

R6025

-pure virtual function call

 

...

If I run the app and then exit without doing anything, I get the same 3 dialog boxes- with different hex values in the first box.

 

I have uninstalled and re-installed twice, including a "clean" re-install as outlined elsewhere in this forum. I contacted HP on their live chat, and they have no useful suggestions.

 

I went through anything that looked helpful (searched for "mediahub" and "R6025" in Google) and followed some of the suggestions I found including driver update for my GSA-4084N drive- mine was current/ made sure DMA was enabled- it was/ and I am using media that I have used before with no difficulties.

 

Thank you in advance for any help on this frustrating issue!

[RustyH]

-->

QUOTE(George B @ Dec 28 2006, 07:40 PM) <{POST_SNAPBACK}>

It seems sonic just doesnt give a #$^@ about this issue..It's all a scheme to force us to upgrade to media creator 9 ! Im wondering if this error will still happen when windows vista is installed or if maybe a new version of windows media player will fix this problem ..

 

I have a feeling, the only fix will be to upgrade to version 9...windows vista or a new version of media player isn't going to do anything

[HP-Ray]

A little update...

 

Based on another post, I tried rolling back WMP 11 to WMP 10. Ran the app, and the same thing happened- just after burning about half, the process stopped and I got this data dump from the "advanced" info button:

 

Sense: 02 ASC: 04 ASCQ: 08 (Command 00)

-------------------------------------------------------

Px.dll: 2.7.27.500

pxdrv.dll: 1.1.67.0

PxMas.dll: 2.7.27.500

PxSFS.DLL: 2.7.27.500

PxWave.dll: 2.7.27.500

pxwma.dll: 1.0.0.3

 

BTW- I am running XP Pro and Norton Internet Security 10.0

Turning off Norton does not seem to make a difference...

Still running IE 6.0- never attempted to upgrade to 7.0

 

Strangely- since rolling back WMP, I do not get the 3 dialog boxes with error messages upon exiting the app, but I still cannot burn a DVD.

 

Thanks again...

[Real]

All,

My Sonic Digital Media Deluxe version 6.1.3 was running fine until I installed the new Windows MediaPlayer 11 and IE v7. I uninstalled IE 7 because of error messages which cured some error messages but then I got the Runtime Mediahub.exe R6025 message we're all talking about. I uninstalled MediaPlayer 11 and rolled back to version 9, now everthing works as it should with no errors. I tried installing MPlayer 10, but it didn't work for me. Try out MPlayer 9, it should work for you too.

 

Kevin et al,

Your reply is a bit to nonchalant and blase' for a Rep of a large company such as Roxio. I understand you cannot test all software applications as they release but do so only when a certain percentage of your users experience the same problem. Your message implies "no big deal", if this is so and it is trivial, it should take minimal effort to analyze and fix. No?

 

I agree with "George B", we consumers have paid good, hard earned money for your company's product and expect reasonable level of customer service/care. The kind of service that helps us know that the issue has been escalated inside Roxio and you are doing some testing to resolve now. This is good business if you want returning customers and to win new ones.

 

 

I also have the same error. MYDVD6 Studio Deluxe Suite. Windows xp sp2.

[Jeff Schaefer]

Here is the HP fix that works!...

http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029

[Larry]

A little update...

 

Based on another post, I tried rolling back WMP 11 to WMP 10. Ran the app, and the same thing happened- just after burning about half, the process stopped and I got this data dump from the "advanced" info button:

 

Sense: 02 ASC: 04 ASCQ: 08 (Command 00)

-------------------------------------------------------

Px.dll: 2.7.27.500

pxdrv.dll: 1.1.67.0

PxMas.dll: 2.7.27.500

PxSFS.DLL: 2.7.27.500

PxWave.dll: 2.7.27.500

pxwma.dll: 1.0.0.3

 

BTW- I am running XP Pro and Norton Internet Security 10.0

Turning off Norton does not seem to make a difference...

Still running IE 6.0- never attempted to upgrade to 7.0

 

Strangely- since rolling back WMP, I do not get the 3 dialog boxes with error messages upon exiting the app, but I still cannot burn a DVD.

 

Thanks again...

Those "PX" errors can usually be fixed by running the PX Engine update. Try this one

http://docs.sonic.com/support/px/pxengine2_08_40d.exe

[CherAnn]

All,

My Sonic Digital Media Deluxe version 6.1.3 was running fine until I installed the new Windows MediaPlayer 11 and IE v7. I uninstalled IE 7 because of error messages which cured some error messages but then I got the Runtime Mediahub.exe R6025 message we're all talking about. I uninstalled MediaPlayer 11 and rolled back to version 9, now everthing works as it should with no errors. I tried installing MPlayer 10, but it didn't work for me. Try out MPlayer 9, it should work for you too.

 

Kevin et al,

Your reply is a bit to nonchalant and blase' for a Rep of a large company such as Roxio. I understand you cannot test all software applications as they release but do so only when a certain percentage of your users experience the same problem. Your message implies "no big deal", if this is so and it is trivial, it should take minimal effort to analyze and fix. No?

 

I agree with "George B", we consumers have paid good, hard earned money for your company's product and expect reasonable level of customer service/care. The kind of service that helps us know that the issue has been escalated inside Roxio and you are doing some testing to resolve now. This is good business if you want returning customers and to win new ones.

 

 

I have also had the same problems.

It first started with just the application errors upon exiting the program.

However, a new problem has come up. When I try to make the disc compatible - the blue screen comes

up saying that windows has to shut down to protect itself. ........

Now I'm concern if I'm harming the computer if I continue to burn CD's/DVD's & having it shut down.

 

I have a Dell Dimension E510 Intel® Pentium® 4 Processor 640 w/HT Technology (3.2GHz,800FSB)

Operating System Genuine Windows® XP Media Center 2005 Edition

Memory 1GB Dual Channel DDR2 SDRAM at 400MHz (4x256M)

CD ROM/DVD ROM Dual Drives: 16x DVD-ROM Drive + 16x DVD+/-RW w/dbl layer write capability

[George B]

GeorgeB- Same for me on Registration/Log-in- No Email Ever Arrvd!!; Set-up/Used wife's Email Address name and it worked/Wonder if a Hotmail address use is taboo-Try a new address there. There is a $30 Special for DigitalMedia Studio Deluxe 7 (not Suite) that's normally $100 - Is that a potential Upgrade Solution to the problem? Says 10GB required, 20+GB better, and I don't know how much is Application and how much is for perceived Temp Storage as you work with Video, etc. FYI

--><div class='quotetop'>QUOTE(George B @ Dec 13 2006, 06:20 AM) <{POST_SNAPBACK}></div><div class='quotemain'><!--quotec-->

Now it seems i cant even registered on sonic support to email them about this because everytime i register it tells me that its gonna send me a password which it never does..Ive registered 4 emails already and i keep having the same problem ..

Yea i tried it with a hotmail and an aol account and no password was sent..

[lynn98109]

I doubt you paid that "hard earned money" very recently - it is a 2004 program, at least according to the info in the copy on my computer.

 

IE 7 and WinPlayer 11 are made for Vista, and make changes deep inside the Operating Sytem, and derails a LOT of software, not just Roxio and Sonic software. Software from 2004 and an Operating Sytem from 2007 are not guaranteed to play nicely together.

 

If you want Vista compatible components (IE 7, WinPlayer 11), you need to use Vista compatible software with it.

 

(Did you notice Kevin hasn't been with the company for a few years?)

 

Lynn

 

BTW - if you want to make a reply, you are better-off NOT enclosing it within the quote codes, which makes it look like you are merely quoting someone else. You might want to edit your post.

[lhoest]

I am also having a problem burning DVDs. I have an HPm7277c MediaCenter PC with Sonic DigitalMedia Plus v7, build 2.6.21b and an HP DVD Writer 840b (LightScribe) drive. This software came pre-installed on my PC. In March of 2006 I installed Roxio Easy Media Creator 8 on the PC. Up until last month, I was able to burn DVDs and CDs without any problem at all using either Sonic or Roxio software. Then all of a sudden when burning DVDs it would abort 90% of the time in the "burn" phase or most often the "verify" phase. I updated the firmware on the drive to the latest version and also upgraded the Sonic software to the latest version (both updates from HP). Now I can't get it to burn anything on this drive. I tried various brands of blank DVDs (even HP) and also various types (DVD+R/DVD-R). It can't burn any. Also ripping from audio CDs is very slow. I don't get any error messages, it just aborts and shows some sense information and the version of various dll's.

 

I then connected my external Plextor DVD Writer USB/Firewire drive (which was connected to my laptop) via fireware connection to my HP PC. Using the same Sonic software it burns perfectly every time to the Plextor drive. It has never failed on this drive.

 

I contacted HP figuring the HP internal drive is bad but they want me to recover the system and then test it before I install any application. They say if it works then it is not the drive. I asked if it is a software problem how come it burns perfectly to the external Plextor drive. The tech explained that the drives may be using different burning protocols when conversing with Windows and that maybe a codex or something got messed up. I have to think long and hard about recovering my PC since it will take many hours to get it back to the current level.

[sirraph]

QUOTE (George B @ Dec 28 2006, 10:40 PM) <{POST_SNAPBACK}>

It seems sonic just doesnt give a #$^@ about this issue..It's all a scheme to force us to upgrade to media creator 9 ! Im wondering if this error will still happen when windows vista is installed or if maybe a new version of windows media player will fix this problem ..

 

I think you might just be right, rabbit!

 

I have used Sonic DigitalMedia Plus v7 in the past with no problem. It came pre-packaged on a HP laptop I purchased in Jan 2007. It worked fine until very recent.

 

Suddenly I get the error message stating, 'There was an error writing the image to your hard drive. Please make sure you have 4.3 GB free on any one of your hard drives, then try the copy again.' I'm using windows XP as was installed on my puter.

 

After reading some of the complaints on the Sonic/roxio site, the problem reeks of a scam.

 

Will purchase an external hard-drive from a more reputable company today an delete the sonic/roxio hardware from my puter support is sent soon.

[highroyds]

I get simular problems ever since I installed WMP11, but my error messages are:

 

 

 

 

I've ran the program that Larry suggested but thats not fixed the problem.

[jevgenijs]

After I installed Media Player 11, I got similar problems as discussed.

Trying to install patch http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029 from HP support with no success. After save and run it I got error message, something about incompatibility with my PC

(I am having HP Pavilion dv6000, product dv6105us). Not clear how to select correct patch.

After deinstalling Media Player 11 and rolling back to MP10, it is now better, at least Sonic not showing error messages and burning CDs. But burning not working now with DL DVDs, showing error at the very end of the process.

Any more ideas or similar experience?

Thanks.

[lynn98109]

I think you might just be right, rabbit!

 

I have used Sonic DigitalMedia Plus v7 in the past with no problem. It came pre-packaged on a HP laptop I purchased in Jan 2007. It worked fine until very recent.

 

Suddenly I get the error message stating, 'There was an error writing the image to your hard drive. Please make sure you have 4.3 GB free on any one of your hard drives, then try the copy again.' I'm using windows XP as was installed on my puter.

 

After reading some of the complaints on the Sonic/roxio site, the problem reeks of a scam.

 

Will purchase an external hard-drive from a more reputable company today an delete the sonic/roxio hardware from my puter support is sent soon.

sirraph - did you notice you are replying to a TWO YEAR OLD post?

 

If "It worked fine until very recent" that implies there has been a change to your computer - new software or updates or hardware.

 

Since Microsoft has made a number of changes to WinXP in the intervening two years, if you want help you should be starting your OWN thread with info about your computer; and changes made to it since that last time the program worked.

 

And since you come across as being not very knowlegable about user Forums - this is a user Forum; rarely to Roxio/Sonic staff come by.

 

Lynn

[ogdens]

I think you might just be right, rabbit!

 

I have used Sonic DigitalMedia Plus v7 in the past with no problem. It came pre-packaged on a HP laptop I purchased in Jan 2007. It worked fine until very recent.

 

Suddenly I get the error message stating, 'There was an error writing the image to your hard drive. Please make sure you have 4.3 GB free on any one of your hard drives, then try the copy again.' I'm using windows XP as was installed on my puter.

 

After reading some of the complaints on the Sonic/roxio site, the problem reeks of a scam.

 

Will purchase an external hard-drive from a more reputable company today an delete the sonic/roxio hardware from my puter support is sent soon.

 

 

Also (to add to what Lynn has said) you have what is called a OEM version of Roxio. All Support for OEM's comes from the supplier of the program (in your case HP). So if you want to complain, get a hold of HP it is THEIR software.

 

[surferbob]

Same here. Tried everything mentioned in this forum. Rolling back to WMP10 worked for me. Went back to WMP11 and will wait for Sonic to fix problem. SB.

[RustyH]

I'm having the exact same problem....have no idea how to fix it

 

Those "PX" errors can usually be fixed by running the PX Engine update. Try this one

http://docs.sonic.com/support/px/pxengine2_08_40d.exe

 

I have exactly the same problem...have you found a solution since your post?

[highroyds]

I'm having the exact same problem....have no idea how to fix it

I have exactly the same problem...have you found a solution since your post?

 

So far the only fix is to revert back to WMP10 and not to use WMP11 with it.

 

The only other solution that nobody likes it to purchase the next version of the software.

 

They are just getting like M$.

[aximon]

Just downloaded a patch that seemed to solve the problem on my Dell. There were instructions on the page for other versions...

 

http://kb.roxio.com/content/kb/Creator/000058MD

[RustyH]

Interesting...what did happen to Version 8 anyway?

 

-->

QUOTE(George B @ Dec 30 2006, 03:46 AM) <{POST_SNAPBACK}>

Is version 9 better than digital media v7 ? Whatever happened to version 8 or did they just decide to skip to 9 ? ...

[RustyH]

I tried re-installing the software...it didn't solve the problem...is there someone from Sonic monitoring these messages and fixing the problem?

 

 

I have Sonic DigitalMedia Plus v7 Build: 2.4.33a pre-installed on my HP dv8000t laptop. Burned dozens of DVDs with no problems for months. Over the last few days, during burning- process stops around half way through. The program exits, and I get 3 dialog boxes-

 

1...

 

Mediahub.exe - Application Error

 

The instruction at "0x0076215f" referenced at "0x1e2cfbab". The memory could not be "written".

Click on OK to terminate the program

 

2...

 

Mediahub.exe - Application Error

 

The instruction at "0x00000000" referenced at "0x00000000". The memory could not be "written".

Click on OK to terminate the program

 

3...

 

Microsoft Visual C++ Runtime Library

 

Runtime Error!

Program: ...ommon Files\Sonic Shared\Sonic Central\Main\Mediahub.exe

R6025

-pure virtual function call

 

...

If I run the app and then exit without doing anything, I get the same 3 dialog boxes- with different hex values in the first box.

 

I have uninstalled and re-installed twice, including a "clean" re-install as outlined elsewhere in this forum. I contacted HP on their live chat, and they have no useful suggestions.

 

I went through anything that looked helpful (searched for "mediahub" and "R6025" in Google) and followed some of the suggestions I found including driver update for my GSA-4084N drive- mine was current/ made sure DMA was enabled- it was/ and I am using media that I have used before with no difficulties.

 

Thank you in advance for any help on this frustrating issue!

[ewing65]

I have tried different sites for help they are all very well at taking our money but support is lacking.

My sonic Digital Media Plus v7 Started acting up i made a dvd and for no apparent reason i do not have any sound on the recording and when i exit i get the runtime error message as RustyH but after reading these posts it may be windows meadia 11 although i did a upgrade to internet explorer 7 too.

[fetz]

So far the only fix is to revert back to WMP10 and not to use WMP11 with it.

 

The only other solution that nobody likes it to purchase the next version of the software.

 

They are just getting like M$.

 

I've got WMP10 installed in my computer and still the same problems, how does one revert back to WMP9? Purchase more faulty software from Sonic, I think not

[Kevin J]

I've installed WMP11 on my XP box and have seen the errors you're receiving but only when I close the software. While annoying, it doesn't seem to be causing problems anywhere else and isn't a major priority. Nevertheless, I have written up a bug report. It may be as simple as changing a registry entry, I'm just not sure at this point. If you're experiencing problems elsewhere because of WMP11 please let me know exact steps on how to reproduce.

 

Thanks

Kevin

[drc836]

I've installed WMP11 on my XP box and have seen the errors you're receiving but only when I close the software. While annoying, it doesn't seem to be causing problems anywhere else and isn't a major priority. Nevertheless, I have written up a bug report. It may be as simple as changing a registry entry, I'm just not sure at this point. If you're experiencing problems elsewhere because of WMP11 please let me know exact steps on how to reproduce.

 

Thanks

Kevin

 

All,

My Sonic Digital Media Deluxe version 6.1.3 was running fine until I installed the new Windows MediaPlayer 11 and IE v7. I uninstalled IE 7 because of error messages which cured some error messages but then I got the Runtime Mediahub.exe R6025 message we're all talking about. I uninstalled MediaPlayer 11 and rolled back to version 9, now everthing works as it should with no errors. I tried installing MPlayer 10, but it didn't work for me. Try out MPlayer 9, it should work for you too.

 

Kevin et al,

Your reply is a bit to nonchalant and blase' for a Rep of a large company such as Roxio. I understand you cannot test all software applications as they release but do so only when a certain percentage of your users experience the same problem. Your message implies "no big deal", if this is so and it is trivial, it should take minimal effort to analyze and fix. No?

 

I agree with "George B", we consumers have paid good, hard earned money for your company's product and expect reasonable level of customer service/care. The kind of service that helps us know that the issue has been escalated inside Roxio and you are doing some testing to resolve now. This is good business if you want returning customers and to win new ones.

[carl123]

--><div class='quotetop'>QUOTE(George B @ Feb 5 2007, 06:09 PM) <{POST_SNAPBACK}></div><div class='quotemain'><!--quotec-->

I installed the patch and im still getting that one mediahub exe error ! Is it working for anybody else because it certainly isnt working for me ??

 

No, It never worked for me Still getting the 3 errors on close down

 

 

Also i got another instance of sonic running, from the menu, I uninstalled, reinstalled, and the audio section was missing? That was after downloading the patch