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Sonic DigitalMedia Plus v7- DVD Burning Problem

HP-Ray

Asked by HP-Ray,

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HP-Ray Newbie

HP-Ray

Posted
Posted

I have Sonic DigitalMedia Plus v7 Build: 2.4.33a pre-installed on my HP dv8000t laptop. Burned dozens of DVDs with no problems for months. Over the last few days, during burning- process stops around half way through. The program exits, and I get 3 dialog boxes-

 

1...

 

Mediahub.exe - Application Error

 

The instruction at "0x0076215f" referenced at "0x1e2cfbab". The memory could not be "written".

Click on OK to terminate the program

 

2...

 

Mediahub.exe - Application Error

 

The instruction at "0x00000000" referenced at "0x00000000". The memory could not be "written".

Click on OK to terminate the program

 

3...

 

Microsoft Visual C++ Runtime Library

 

Runtime Error!

Program: ...ommon Files\Sonic Shared\Sonic Central\Main\Mediahub.exe

R6025

-pure virtual function call

 

...

If I run the app and then exit without doing anything, I get the same 3 dialog boxes- with different hex values in the first box.

 

I have uninstalled and re-installed twice, including a "clean" re-install as outlined elsewhere in this forum. I contacted HP on their live chat, and they have no useful suggestions.

 

I went through anything that looked helpful (searched for "mediahub" and "R6025" in Google) and followed some of the suggestions I found including driver update for my GSA-4084N drive- mine was current/ made sure DMA was enabled- it was/ and I am using media that I have used before with no difficulties.

 

Thank you in advance for any help on this frustrating issue!

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Benoît Newbie

Benoît

Posted
Posted

Seriously, thats poor quality service by Roxio. (Unable to register my product to have support, no patchs for real customers, no explanation...)

 

Thanks to you guys, your help is very appreciated.

 

Your explanations were perfecly right for me installing the HP patch + uninstall the WMP11 for WMP10.

 

A lot of reading and configuring but IT WORKS!!!!

 

 

 

 

Ben from Montréal

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DavidT Newbie

DavidT

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I'm having trouble with Sonic DigitalMedia LE v7(Pre-installed on my Dell Inspiron E1505 Laptop), every time I go to burn a DVD, I get an error message window pop up saying Sonic has encountered a problem and needs to close, then it just hangs/freezes. I'm running XP Home, btw.

 

SonicMyDVDErrorMessage.jpg

 

I've tried uninstalling and reinstalling, and I'm still having problems burning DVD's. Is there a fix for this?

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lynn98109 Digital Master

lynn98109

Posted
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I doubt you paid that "hard earned money" very recently - it is a 2004 program, at least according to the info in the copy on my computer.

 

IE 7 and WinPlayer 11 are made for Vista, and make changes deep inside the Operating Sytem, and derails a LOT of software, not just Roxio and Sonic software. Software from 2004 and an Operating Sytem from 2007 are not guaranteed to play nicely together.

 

If you want Vista compatible components (IE 7, WinPlayer 11), you need to use Vista compatible software with it.

 

(Did you notice Kevin hasn't been with the company for a few years?)

 

Lynn

 

BTW - if you want to make a reply, you are better-off NOT enclosing it within the quote codes, which makes it look like you are merely quoting someone else. You might want to edit your post.

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CherAnn Newbie

CherAnn

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Posted
All,

My Sonic Digital Media Deluxe version 6.1.3 was running fine until I installed the new Windows MediaPlayer 11 and IE v7. I uninstalled IE 7 because of error messages which cured some error messages but then I got the Runtime Mediahub.exe R6025 message we're all talking about. I uninstalled MediaPlayer 11 and rolled back to version 9, now everthing works as it should with no errors. I tried installing MPlayer 10, but it didn't work for me. Try out MPlayer 9, it should work for you too.

 

Kevin et al,

Your reply is a bit to nonchalant and blase' for a Rep of a large company such as Roxio. I understand you cannot test all software applications as they release but do so only when a certain percentage of your users experience the same problem. Your message implies "no big deal", if this is so and it is trivial, it should take minimal effort to analyze and fix. No?

 

I agree with "George B", we consumers have paid good, hard earned money for your company's product and expect reasonable level of customer service/care. The kind of service that helps us know that the issue has been escalated inside Roxio and you are doing some testing to resolve now. This is good business if you want returning customers and to win new ones.

 

 

I have also had the same problems.

It first started with just the application errors upon exiting the program.

However, a new problem has come up. When I try to make the disc compatible - the blue screen comes

up saying that windows has to shut down to protect itself. ........

Now I'm concern if I'm harming the computer if I continue to burn CD's/DVD's & having it shut down.

 

I have a Dell Dimension E510 Intel® Pentium® 4 Processor 640 w/HT Technology (3.2GHz,800FSB)

Operating System Genuine Windows® XP Media Center 2005 Edition

Memory 1GB Dual Channel DDR2 SDRAM at 400MHz (4x256M)

CD ROM/DVD ROM Dual Drives: 16x DVD-ROM Drive + 16x DVD+/-RW w/dbl layer write capability

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bimicher Digital Guru

bimicher

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Posted
DIRTY DVDs or CDs will cause most DVD Rippers to stop. If you have been copying DVDs from DVD rental stores then you would have picked up a lot of crap from those DVDs which would have transferred to your Optical Read & Write device. You know what you have to do from here!

 

What does an illegal rip have to do with the OPS problem?

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nambinhvu Newbie

nambinhvu

Posted
Posted
After I installed Media Player 11, I got similar problems as discussed.

Trying to install patch http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029 from HP support with no success. After save and run it I got error message, something about incompatibility with my PC

(I am having HP Pavilion dv6000, product dv6105us). Not clear how to select correct patch.

After deinstalling Media Player 11 and rolling back to MP10, it is now better, at least Sonic not showing error messages and burning CDs. But burning not working now with DL DVDs, showing error at the very end of the process.

Any more ideas or similar experience?

Thanks.

 

Try what purchasesforjw said. It let me install the sp34919 thing even though my laptop was saying my laptop did not meet the requirements or whatever. I think this would solve your problem. Use the 7-zip method. It's easier. Or I could just email you the file if you want. Email me if you want it.

 

Binh Vu

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bimicher Digital Guru

bimicher

Posted
Posted
Try what purchasesforjw said. It let me install the sp34919 thing even though my laptop was saying my laptop did not meet the requirements or whatever. I think this would solve your problem. Use the 7-zip method. It's easier. Or I could just email you the file if you want. Email me if you want it.

 

Binh Vu

 

You are responding to a post that is 18 months old from a hit&run poster. I doubt you will get any response.

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sirraph Newbie

sirraph

Posted
Posted

QUOTE (George B @ Dec 28 2006, 10:40 PM) <{POST_SNAPBACK}>
It seems sonic just doesnt give a #$^@ about this issue..It's all a scheme to force us to upgrade to media creator 9 ! Im wondering if this error will still happen when windows vista is installed or if maybe a new version of windows media player will fix this problem ..

 

I think you might just be right, rabbit!

 

I have used Sonic DigitalMedia Plus v7 in the past with no problem. It came pre-packaged on a HP laptop I purchased in Jan 2007. It worked fine until very recent.

 

Suddenly I get the error message stating, 'There was an error writing the image to your hard drive. Please make sure you have 4.3 GB free on any one of your hard drives, then try the copy again.' I'm using windows XP as was installed on my puter.

 

After reading some of the complaints on the Sonic/roxio site, the problem reeks of a scam.

 

Will purchase an external hard-drive from a more reputable company today an delete the sonic/roxio hardware from my puter support is sent soon.

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lynn98109 Digital Master

lynn98109

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Posted
I think you might just be right, rabbit!

 

I have used Sonic DigitalMedia Plus v7 in the past with no problem. It came pre-packaged on a HP laptop I purchased in Jan 2007. It worked fine until very recent.

 

Suddenly I get the error message stating, 'There was an error writing the image to your hard drive. Please make sure you have 4.3 GB free on any one of your hard drives, then try the copy again.' I'm using windows XP as was installed on my puter.

 

After reading some of the complaints on the Sonic/roxio site, the problem reeks of a scam.

 

Will purchase an external hard-drive from a more reputable company today an delete the sonic/roxio hardware from my puter support is sent soon.

sirraph - did you notice you are replying to a TWO YEAR OLD post?

 

If "It worked fine until very recent" that implies there has been a change to your computer - new software or updates or hardware.

 

Since Microsoft has made a number of changes to WinXP in the intervening two years, if you want help you should be starting your OWN thread with info about your computer; and changes made to it since that last time the program worked.

 

And since you come across as being not very knowlegable about user Forums - this is a user Forum; rarely to Roxio/Sonic staff come by.

 

Lynn

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ogdens Digital Master

ogdens

Posted
Posted
I think you might just be right, rabbit!

 

I have used Sonic DigitalMedia Plus v7 in the past with no problem. It came pre-packaged on a HP laptop I purchased in Jan 2007. It worked fine until very recent.

 

Suddenly I get the error message stating, 'There was an error writing the image to your hard drive. Please make sure you have 4.3 GB free on any one of your hard drives, then try the copy again.' I'm using windows XP as was installed on my puter.

 

After reading some of the complaints on the Sonic/roxio site, the problem reeks of a scam.

 

Will purchase an external hard-drive from a more reputable company today an delete the sonic/roxio hardware from my puter support is sent soon.

 

 

Also (to add to what Lynn has said) you have what is called a OEM version of Roxio. All Support for OEM's comes from the supplier of the program (in your case HP). So if you want to complain, get a hold of HP it is THEIR software.

 

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Steely Newbie

Steely

Posted
Posted
Just downloaded a patch that seemed to solve the problem on my Dell. There were instructions on the page for other versions...

 

http://kb.roxio.com/content/kb/Creator/000058MD

I know I'm over two years late in saying this, but THANK YOU for posting this fix!!! :)

 

I only recently noticed problems with the Sonic DigitalMedia applications on my Dell (I rarely use them). With a little futzing around I was able to get everything working properly again...EXCEPT for the runtime error message when trying to shut down the program. I found your link, downloaded the patch...and was back in business! (Roxio Easy CD & DVD Creator 6 is another story altogether. Can't get it to burn a disc anymore!)

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cactus Newbie

cactus

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Posted

DIRTY DVDs or CDs will cause most DVD Rippers to stop. If you have been copying DVDs from DVD rental stores then you would have picked up a lot of crap from those DVDs which would have transferred to your Optical Read & Write device. You know what you have to do from here!

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jevgenijs Newbie

jevgenijs

Posted
Posted

After I installed Media Player 11, I got similar problems as discussed.

Trying to install patch http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029 from HP support with no success. After save and run it I got error message, something about incompatibility with my PC

(I am having HP Pavilion dv6000, product dv6105us). Not clear how to select correct patch.

After deinstalling Media Player 11 and rolling back to MP10, it is now better, at least Sonic not showing error messages and burning CDs. But burning not working now with DL DVDs, showing error at the very end of the process.

Any more ideas or similar experience?

Thanks.

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displayname Newbie

displayname

Posted
Posted

I also have the HP ZD8000 laptop which came with DigitalMediaPlus v7. I am experiencing the same issues reflected here in these posts, but can perhaps add some useful info. For months I never knew I had the problem because I never tried to make a disc copy.

 

I decided to buy the latest version 9 EMC, as I already had a bunch of projects in the old version, and figured I should get them current. As I soon discovered, EMC 9 was not backwards compatible to my DigitalMediaPlus ver 7projects anyway. At that time however, I finally decided to plug in my HP Dual TV Tuner/DVR that came with the laptop. It had never been installed before.

 

Seeing as I now needed to make a bunch of copies of a DVD for a ski trip I went on, I uninstalled the new software and went back to DigitalMedia

Once I tried, I got the .dll errors and wrote the errors off to old software on a "newer" OS with all XP updates current.

 

But I really needed the copy function to work. I tried rolling back my system...

Then I happened to try and copy a "master disc"..and it worked..So was it the rollback? I think partly...

 

The first thing is Roxios instructions: they say, you can make a copy of any MASTER that is not copy protected. What you will find is, a "master" is the first DVD you make from your project. If at project time you indicate you want to make say, 5 copies of the DVD, the very FIRST one you create is your "master". And you won't be able to make a copy from the 2nd thru the 5th disc. This was the case for me. Roxio just quit with an unknown error and told me to check my disc for scratches, etc..Once I reinserted the true "master" it made the copy...

 

So thinking I had that problem solved, I went ahead and reinstalled my HP Dual TV Tuner/DVR. I immediately tried to make a copy of the same "master" disc...This time, I saw the .dll errors

Also noticed that my firewire connection would no longer recognize my digital movie camera (which it has recognized consistently prior to the Dual TV tuner install).

 

I don't think Media Player is at fault in every instance. But I will now go back and see which version I use, see if it was in place before the rollback, and see if it was installed as part of Media Center Update.

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darbfred Newbie

darbfred

Posted
Posted

This morning I executed the program and had the same issue as many of you have shared. I went to the Roxio web site immediately, registered an account and contacted tech support. The first live chat was with customer service, not tech support as I thought; however, the agent provided me with the link to get to the correct site.

 

Upon chatting with an agent in technical support, he confirmed that Windows Media Player 11 was the issue and sent a link to revert back to Version 10. There was also instruction for re-registering the dll, which I tried without success. So I went to "start," "control panel," "add/remove programs" and clicked on "Windows Media Player 11" then "remove."

 

I received a window indicating it would be reverted back to version 10 as that was the previous version installed on this computer, which I have had for three months. I clicked "ok" and the reversion began. Upon completion, I clicked "restart" as directed.

 

The final test...opening Sonic and closing it to see what happened - no error messages.

 

A side note - about a year ago I had major issues with Sony Click to DVD. After running recovery several times I finally narrowed it down - it was my internet software (MSN) conflicting with the program. As the program was well over 3 years old, I did not reinstall it during the final recovery but instead purchased a new Sony program, which has worked fine.

 

Sometimes we hear others talk of how important it is to update software. In this case, as in the Sony program I just mentioned, I believe sometimes it is better to leave well enough alone and if programs are working fine, don't upgrade. I am not a computer expert; this is just my own personal opinion on the matter. However, I felt it important to share my positive experience with Roxio's tech support as I see others did not have such good luck with either registering their account or with obtaining prompt information.

 

Hope this helps...

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carl123 Newbie

carl123

Posted
Posted

:)--><div class='quotetop'>QUOTE(George B @ Feb 5 2007, 06:09 PM) <{POST_SNAPBACK}></div><div class='quotemain'><!--quotec-->

I installed the patch and im still getting that one mediahub exe error ! Is it working for anybody else because it certainly isnt working for me ??

 

No, It never worked for me :huh: Still getting the 3 errors on close down

 

 

Also i got another instance of sonic running, from the menu, I uninstalled, reinstalled, and the audio section was missing? That was after downloading the patch

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