Deniz Posted January 31, 2017 Report Share Posted January 31, 2017 I have a product key registered on this site, but i lost my cd and i cant download the service pack 2.0, when i go to downloading it, it says the wizard was interrupted. PLEASE HELP ( Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 1, 2017 Report Share Posted February 1, 2017 He isn't using the phrases that we would expect but I think I get the idea... If you download the SP2 then drag & drop it onto your desktop you get what he shows in Post #3 But we need to know what is causing the interrupt/rollback. And for that we need the log file added here as an attachment (NO screen cap or copy paste for that one) There is usually something missing to cause that and the info we need is in the log Since you have to try another install to get to the 'Access the log file...' part. Try the "Check for Updates" option when it is offered early in the Install. Sometimes it helps. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 27, 2017 Report Share Posted February 27, 2017 Download SP2 and use that! You had trouble before but have had enough time to get someone to download it for you and put it on a thumb drive for you. Install it without checking for updates and if that doesn't work, install it and let it check for updates at the beginning. In NO CASE attempt to install it with the Capture Device plugged in. Link to comment Share on other sites More sharing options...
Deniz Posted February 27, 2017 Author Report Share Posted February 27, 2017 Close all running programs. Type 'run' in your search box 6.jpg Type %temp% in the box and click OK 7.jpg Click edit 'select all' click file 'delete' 8.jpg 9.jpg Does everything in that folder delete? Do you see a 'RarSFX0'? Run your antivirus check and malware scan on your PC, does it show anything? Now update your PC 'Windows' reboot, update, reboot, update, until it is updated. Delete your Roxio log files and run the SP 2 download from your desktop. If it doesn't install post your log files again. Now you need to follow this and don't give me some lame double talk or I'm done here. If you don't know what to do ASK? I tried that, still no hope. I got a replacement too and still no hope. Put the disk in and tried installing it but it doesnt work. Can you tell me installing procedures and ill see if im doing anything wrong Link to comment Share on other sites More sharing options...
cdanteek Posted February 2, 2017 Report Share Posted February 2, 2017 Could not find Default transform (C:\Users\deniz\AppData\Local\Temp\RarSFX0\GAMECAPHD_USB_X64\1033.mst) in C:\Users\deniz\AppData\Local\Temp\RarSFX0\GAMECAPHD_USB_X64\ 02/01/17 17:12:23 - Package opened, Preparing Costing Close all running programs. Type 'run' in your search box Type %temp% in the box and click OK Click edit 'select all' click file 'delete' Does everything in that folder delete? Do you see a 'RarSFX0'? Run your antivirus check and malware scan on your PC, does it show anything? Now update your PC 'Windows' reboot, update, reboot, update, until it is updated. Delete your Roxio log files and run the SP 2 download from your desktop. If it doesn't install post your log files again. Now you need to follow this and don't give me some lame double talk or I'm done here. If you don't know what to do ASK? Link to comment Share on other sites More sharing options...
Deniz Posted February 1, 2017 Author Report Share Posted February 1, 2017 We are user the same as you. So IF someone is here and IF they feel they can answer, they will. I don't have the time to look through it right now... You still are not answering or detailing anything! Look at what I said in Post #11, nothing you have said indicates you even followed my suggestions. If you can't do what is asked people will get bored waiting for you and no one is going to bother anymore Im new to forums and this whole thing, im really sorry but i have no idea what is causing this problem, there are so many threads concerning this issue and i think there is something weird with the service pack. I dont know whats causing the rollback, if you want me to post a video of the whole installation process on youtube, if it helps then i will so Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 1, 2017 Report Share Posted February 1, 2017 We are user the same as you. So IF someone is here and IF they feel they can answer, they will. I don't have the time to look through it right now... You still are not answering or detailing anything! Look at what I said in Post #11, nothing you have said indicates you even followed my suggestions. If you can't do what is asked people will get bored waiting for you and no one is going to bother anymore Link to comment Share on other sites More sharing options...
Deniz Posted February 1, 2017 Author Report Share Posted February 1, 2017 Ok you can download the log files here: https://www.dropbox.com/sh/qukmeps3ercmi3p/AACTupqydJS2r4gxeRy6l82pa?dl=0 Can anyone check whats wrong, my log files are there Link to comment Share on other sites More sharing options...
Deniz Posted February 1, 2017 Author Report Share Posted February 1, 2017 Ok you can download the log files here: https://www.dropbox.com/sh/qukmeps3ercmi3p/AACTupqydJS2r4gxeRy6l82pa?dl=0 17-02-01 17-11.zip Link to comment Share on other sites More sharing options...
Deniz Posted February 1, 2017 Author Report Share Posted February 1, 2017 I will try disabling my antivirus as someone said in this thread and then trying again to install it Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 1, 2017 Report Share Posted February 1, 2017 It is the only option you. As the Install Wizard runs, it will offer to check for updates. It worked on one I was similar issues with. Of course, one success does not a solution make Worth a shot though. Link to comment Share on other sites More sharing options...
cdanteek Posted February 1, 2017 Report Share Posted February 1, 2017 i dont have roxio gamecapture software downloded at all not on my computer. It is the only option you. Link to comment Share on other sites More sharing options...
cdanteek Posted February 1, 2017 Report Share Posted February 1, 2017 You need to get someone with some basic computer knowledge to help you. Why, you don't know the difference in between downloading the SP2 service pack to your hard drive and installing the software from the download! Link to comment Share on other sites More sharing options...
Deniz Posted February 1, 2017 Author Report Share Posted February 1, 2017 Ok so the situation is, i dont have roxio gamecapture software downloded at all not on my computer. I dont have a cd and the screenshots i provided were me downloading the service pack and it didnt work... You told me to disable antivirus software but that shouldnt be the case... But i do have the capture card itself but not the software so i cannot use it Link to comment Share on other sites More sharing options...
Deniz Posted February 1, 2017 Author Report Share Posted February 1, 2017 Dragged it from where? Your not downloading it you already have it downloaded your installing it! You need to answer questions when asked. Ok so the situation is, i dont have roxio gamecapture software downloded at all not on my computer. I dont have a cd and the screenshots i provided were me downloading the service pack and it didnt work... You told me to disable antivirus software but that shouldnt be the case... Link to comment Share on other sites More sharing options...
cdanteek Posted January 31, 2017 Report Share Posted January 31, 2017 I have mcafee antivirus software but ill try uninstalling then trying again to download Dragged it from where? Your not downloading it you already have it downloaded your installing it! You need to answer questions when asked. Link to comment Share on other sites More sharing options...
Deniz Posted January 31, 2017 Author Report Share Posted January 31, 2017 Dragged it from where? When you run the install from the desktop do you have all running programs shut down especially antivirus/firewall software? If it still doesn't run after the above instructions click on the log file copy it and post it here. 4.jpg I have mcafee antivirus software but ill try uninstalling then trying again to download Link to comment Share on other sites More sharing options...
cdanteek Posted January 31, 2017 Report Share Posted January 31, 2017 i dragged it to my desktop then ran it, still doesnt work Dragged it from where? When you run the install from the desktop do you have all running programs shut down especially antivirus/firewall software? If it still doesn't run after the above instructions click on the log file copy it and post it here. Link to comment Share on other sites More sharing options...
Deniz Posted January 31, 2017 Author Report Share Posted January 31, 2017 When it gets to the point where the status is rolling back, the software just interrupts but when installing its perfectly fine idk what to do but i cant use my capture card Link to comment Share on other sites More sharing options...
Deniz Posted January 31, 2017 Author Report Share Posted January 31, 2017 Download it to your desktop (save file) then run it from the desktop! Still doesnt work, i dragged it to my desktop then ran it, still doesnt work Link to comment Share on other sites More sharing options...
cdanteek Posted January 31, 2017 Report Share Posted January 31, 2017 and i cant download the service pack 2.0, when i go to downloading it, it says the wizard was interrupted. PLEASE HELP Download it to your desktop (save file) then run it from the desktop! Link to comment Share on other sites More sharing options...
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Deniz
I have a product key registered on this site, but i lost my cd and i cant download the service pack 2.0, when i go to downloading it, it says the wizard was interrupted. PLEASE HELP
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