Zeroseven Posted February 8, 2017 Report Share Posted February 8, 2017 Windows 10 on Chillblast OC used for video editing and photoshop cc / lightroom cc. Approx 7TB space available Software installed. Opens ok VHS player and cables checked via separate monitor Cables switched to Video Capture USB box, plugged into USB 2 (USB 3 also tried) No signal Ran win 10 update patch just in case, error message Roxio software not found Unplug USB and get BSOD with error message Bad Pool Header Stumped, help appreciated Link to comment Share on other sites More sharing options...
cdanteek Posted February 8, 2017 Report Share Posted February 8, 2017 With the Roxio USB device plugged in what shows in device manager under sound video and game controllers or other devices? Link to comment Share on other sites More sharing options...
Zeroseven Posted February 8, 2017 Author Report Share Posted February 8, 2017 Nothing, doesn't show. If I plug in when PC is on it immediately crashes with 'Bad Pool Header' Message Link to comment Share on other sites More sharing options...
sknis Posted February 8, 2017 Report Share Posted February 8, 2017 Nothing, doesn't show. If I plug in when PC is on it immediately crashes with 'Bad Pool Header' Message That is a Microsoft Windows 10 error and not a Roxio error message. Read this (link) Link to comment Share on other sites More sharing options...
Zeroseven Posted February 8, 2017 Author Report Share Posted February 8, 2017 That is a Microsoft Windows 10 error and not a Roxio error message. Yes obviously. I'm merely trying to explain what happens when, as I was asked to do, I plug the unit into a usb slot. The Roxio unit causes the crash, and so I included the information in case it was relevant. Link to comment Share on other sites More sharing options...
Zeroseven Posted February 8, 2017 Author Report Share Posted February 8, 2017 And yes, the software was installed WITHOUT the unit being connected. And uninstalled/ reinstalled. The version installed was via a link provided by Roxio via the chat facility as I no longer use a DVD drive. Link to comment Share on other sites More sharing options...
cdanteek Posted February 8, 2017 Report Share Posted February 8, 2017 And yes, the software was installed WITHOUT the unit being connected. And uninstalled/ reinstalled. The version installed was via a link provided by Roxio via the chat facility as I no longer use a DVD drive. I would suggest you get chatting again and ask for a new download! Link to comment Share on other sites More sharing options...
sknis Posted February 8, 2017 Report Share Posted February 8, 2017 Did you look and read the link above? Link to comment Share on other sites More sharing options...
Zeroseven Posted February 9, 2017 Author Report Share Posted February 9, 2017 Ok thanks, I think I'll just return it as not fit for purpose? This reminds me of installing stuff 20 years ago..... Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 10, 2017 Report Share Posted February 10, 2017 Pure nonsense! If all others can install the software but you can't, must be the software But no point in continuing since you will return it. Link to comment Share on other sites More sharing options...
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