Advanced Label Creator Screen Resolution Problem

[jjwdeignan]

Following is a re-post of a reply I made to a post created under NXT Pro 3. It addresses an erroneous message issued for hardware with high screen resolutions.

 

I am running Roxio Creator NXT Pro 5 under Windows 10 Pro 64-bit. My hardware screen resolution is set to the recommended size of 1920 X 1080. (I have been experiencing this problem since NXT Pro 3 so I have few illusions that Roxio Support will address or fix it.) Every time I start the 'Create Labels - Advanced' application I receive the following error message and am forced to change my resolution to 1024 X 768:

 

It is possible to live with annoyance but switching screen resolution hoses up the sizing of all windows that are open when Label Creator is launched. In this forum I have seen several posts recommending that the user change his screen resolution (DPI). I refuse to try any of them. Even if I could find a setting that worked for Roxio it would screw up the GUIs of every other application on my PC. It is the job of the software to adapt to the hardware, not the other way around.

I suggest the following work-around:

• Open the Start Menu and locate the Shortcut for Label Creator.
• Right click on it then select Open file location under More.
• Right click on the Label Creator Shortcut then select Properties.
• Select the Compatibility option at the top of the screen.
• Click the check-box for Disable display scaling on high DPI settings.
• Click Apply and OK to save the setting as seen here:

 

 

The next time you launch the Label Creator application you will receive the following GUI instead of the screen resolution error message:

 

 

While this display is not overly attractive, it offers all of the Advanced Label Creator functionality.

The primary virtue of this work-around is that it ONLY affects the Advanced Label Creator GUI - nothing else on the PC is impacted.

 

Note that the VideoWave application has the same problem with screen resolution. It can be fixed by adapting the above approach.

[Brendon]

This can be most likely fixed without having to change your screen resolution, or having to do any complicated temporary workarounds.

 

In your Windows 10 Pro if you go to Windows Settings >Display Settings, you should see this screen which does not change your screen resolution.

 

 

 

If someone has modified the setting from the recommended 100%, change it back to the original 100% setting.

That should solve this problem without having to change your screen resolution.

 

Regards,

Brendon

[jjwdeignan]

The 'someone' who changed the setting from 100% was me; it was done for personal reasons and will not be undone to accommodate a poorly written piece of software. I further contend that my work-around is not at all complicated. If Roxio wants to lock users into the 100% setting, they need to lobby Microsoft to remove the slider bar option from Display Settings. Otherwise Roxio should change its code to support this setting.

[Jim_Hardin]

It has always been that way and not going to change now... Been a couple complaints over the last 21 years but not enough for the current owner, Corel, to lose sleep

 

Sorry but that is the way it is

[cdanteek]

 

The primary virtue of this work-around is that it ONLY affects the Advanced Label Creator GUI - nothing else on the PC is impacted.

 

Note that the VideoWave application has the same problem with screen resolution. It can be fixed by adapting the above approach.

 

W-7 Ultimate, Roxio Creator 2012 Pro, your work around doesn't work in videowave with the a DPI setting at 125%!

 

In videowave output export as DPI at 125% no create video file at bottom of window.

 

 

In videowave using jjwdeignan (properties) work around DPI at 125% no create video file at bottom of window.

 

 

In videowave output export as DPI at 100% create video file at bottom of window.

 

 

Conclusion run the Roxio creator Software at 100% DPI..