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No Sound In Video File




I have Creator NXT Pro 5 since few days ago, and I tried to edit a video file with Videowave but I couldn´t play it with sound. Few days ago I had NXT 4 and yes, I could edit it without problems, with sound.

Does anyone have any idea what cause could be the source of this issue?


(The Windows 10 player and other players can play the sound without problems)


Here is the features of the video file that Roxio plays without sound:



Name : 00021_x264.mp4
Format : AVI
Format/Info : Audio Video Interleave
File size : 424 MiB
Duration : 27mn 42s
Overall bit rate : 2 140 Kbps
Writing application : Lavf56.36.100
ID : 0
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3
Format settings, CABAC : Yes
Format settings, ReFrames : 1 frame
Format settings, GOP : M=1, N=12
Codec ID : H264
Duration : 27mn 42s
Bit rate : 2 002 Kbps
Width : 640 pixels
Height : 512 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.244
Stream size : 397 MiB (94%)
Color range : Limited
ID : 1
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : 2000
Duration : 27mn 42s
Bit rate mode : Constant
Bit rate : 128 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 KHz
Frame rate : 28.711 fps (1536 spf)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 25.4 MiB (6%)
Alignment : Aligned on interleaves
Interleave, duration : 35 ms (0.87 video frame)


Thank you for your comments


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3 answers to this question

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I installed the NXT Pro 5 in another computer and there wasn´t any problem with the sound of that type of video file.


Therefore, I´ll format the PC where the video file problem occurs.


Additionaly, with those tests in wich I installed/uninstalled, I got the "Key was used too many times" issue. I had to contact the support for reseting the key counter.


Now I´m ready to format the PC with a clean installation of the OS and NXT Pro 5. I hope the program can work fine.

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