Capture Program Crashes When Loging Into Twitch

[Pixel Bandits]

Every time I try to log into twitch (whether via the "options" menu or by clicking "live stream" which pops open the login window, my game capture software (roxio) freezes.

 

I am able to enter the information correctly, however when clicking the log in button, the software freezes, blue circle timer, and then "has stopped working" message.

 

I know the login details are 100% correct, not sure what's happening. Any help is appreciated.

[Jim_Hardin]

In the other topic the one solution seems to be to try the OBS software...

[Pixel Bandits]

that's not a solution? That's using a different program?

[Jim_Hardin]

But it is the ONLY answer you are going to get!

 

It doesn't work right...

it won't be fixed...

sorry but that is the way things are...

[cdanteek]

So Corel KB article is wrong?

 

 

[Jim_Hardin]

Yes, that article has been wrong for many years now...

 

[cdanteek]

Thanks I will make a note of that.

[Jim_Hardin]

Wonder if anyone has gotten Twitch to work lately? They still exist through Amazon.

 

Could be that JustinTV is built into the GameCap software and without that part of the connection, it isn't working.

 

Keep in mind that these are wild guesses and I haven't finished my first cup of coffee

[Pixel Bandits]

Is there any official support from roxio, or is it just the folks who know their tech stuff? The software is pretty appalling and things like this just shouldn't be happening. I mean bugs happen. I work in software support myself as my 9-5 and yeah you get bugs, glitches, crashes etc. But they should surely be fixed if the company know of the issue?

 

I get that you guys do what you can (and I'm sure in a lot of cases can help folks with issues), but are roxio themselves going out of business or do they just not care any more?

[Jim_Hardin]

Yes you can contact support!

 

They can't create a solution to fix it but may be able to offer a workaround.

 

Corel bought Roxio and has no interest in updating the Roxio line of products. In fact we have seen others severely cut back. That's life in the real world and no amount of noise is going to change that since no actual law had been mistreated

 

We are just fellow users like yourself who try to find solutions and workarounds to problems. We have no life otherwise

[Aghanim]

I have also posted this to a newer thread created June. Maybe this will help.

If SP 2.1 update did not resolve your issue, try doing the following.

1. Open Game Capture HD Pro and go to Capture.

2. Click on Tools > Options.

3. Log into twitch tv and let it crash.

4. Open Registry Editor. (Windows key + R then type "regedit" without quotes)

5. Navigate to HKEY_CURRENT_USER/Software/Roxio/Game1X/MediaImport/AVCapture/Config

6. You should see an entry for "Stream Key"

7. Open your Browser and Log into Twitch.tv

8. Go to Dashboard > Settings > Steam key and get your Steam key. (note: do not share your stream key to anyone.)

9. Copy your Stream Key and go back to Registry Editor.

10. Double click the StreamKey registry entry to show Edit String window.

11. On the Value data: field, paste your Stream Key from your account.

12. Click OK.

13. After you have done this, try launching Game Capture HD Pro again and click Capture. Check if your account is logged in automatically. If so, you can now live stream on Twitch.tv.

Take note: It is important NOT to modify any other settings or keys in your registry. Do not edit anything aside from the StreamKey. If this works for anyone, let us know here. This worked for me btw.

-I'm not sure if these changes will be saved after a restart.

Edited July 7, 2017 by Jim_Hardin
Add emphasis

[ShadowArchAngel]

 

I have also posted this to a newer thread created June. Maybe this will help.

If SP 2.1 update did not resolve your issue, try doing the following.

1. Open Game Capture HD Pro and go to Capture.

2. Click on Tools > Options.

3. Log into twitch tv and let it crash.

4. Open Registry Editor. (Windows key + R then type "regedit" without quotes)

5. Navigate to HKEY_CURRENT_USER/Software/Roxio/Game1X/MediaImport/AVCapture/Config

6. You should see an entry for "Stream Key"

7. Open your Browser and Log into Twitch.tv

8. Go to Dashboard > Settings > Steam key and get your Steam key. (note: do not share your stream key to anyone.)

9. Copy your Stream Key and go back to Registry Editor.

10. Double click the StreamKey registry entry to show Edit String window.

11. On the Value data: field, paste your Stream Key from your account.

12. Click OK.

13. After you have done this, try launching Game Capture HD Pro again and click Capture. Check if your account is logged in automatically. If so, you can now live stream on Twitch.tv.

Take note: It is important NOT to modify any other settings or keys in your registry. Do not edit anything aside from the StreamKey. If this works for anyone, let us know here. This worked for me btw.

-I'm not sure if these changes will be saved after a restart.

 

I am definitely going to try this out mate, thanks for putting this up

[Jim_Hardin]

Please keep in mind that tinkering with your Registry Keys can destroy you OS in one click!