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Roxio Gamecapture Hd Pro Software Problems



Hello everyone,

After i read nearly every Post about Install Interruptions with the Roxio HD PRO Software, I am still clueless what to do.

I already did everything mentioned in other Posts, thats why i start a new one in the hope someone already solved this Problem. I will also submit my Log Files as a ZIP if possible.


What I have done so far:


Downloaded it to the desktop (save file) then run it from the desktop!

Install it without checking for updates

install it and let it check for updates at the beginning.

Create a New User Account with Administrator Privileges.

Downloaded Servicepack 2 and tried to install it.


My System is an

MSI ge60

i7 3630Qm

GTX660M 2Gb

16Gb Ram


I mainly want the Roxio to capture the Signal from a PC and use the Laptop for streaming.

If someone has an Idea i would be super happy, if something is missing just ask me i will try to provide you with more informations!


Edit i can´t upload the Zip file i always get an Error: No file selected after it uploaded them. And the single Files won´t work. So i´ll provide you with a Dropbox Link:







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I will look at your file when I can and get back to you ;)


As far as files/pictures, take a look HERE


Well i tried to upload the zip files or the .log files but all i get is: YOu aren´t permitted to upload this kind of file. If you want to i can make several pictures of it but i guess it gets pretty spammy then :-/ If i still should do it just tell me.




Thank you that you always reply in this forum!


Grettings Lord

Edited by Lord_eorle
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I think the download was the Board, not because you had folders...

Back to the topic!

I wish the 1604 error was a 'click & smile' solution but it is not :(

There are 2 "solutions". Corel's and MicroSoft's.

Sounds like you met Corel's but it is found HERE. Go through it to make sure you got all the tips.

The next in MS, found HERE

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The last thing between sucess and return the product is this...

This is extensive...
(Add Nothing! - Skip Nothing!)

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Use the SP2 download

Right click on file and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Then Right click and select Open.

Don’t do any updates at this time (get it running first)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.

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