Videowave Has Stopped Working

[joca]

I go to Roxio/videowave/edit advanced/ get to the main screen---- click Add photo/video after selecting required format 16.9 and then get the box :--

videowave has stopped working ---I close the programme and then another box with the same message ---videowave has stopped working click close programme then videowave shuts down.

 

My programme is fully up to date. NXT 5 pro SPD 2 (version 18.00.46.2; 5.0.0.0)

 

I cannot progress any further does anybody have an answer Thank you

[sknis]

Please post the dxdiag.exe text file from your w7 COMPUTER VIA "Windows 7 or Windows Vista. Click Start. , type dxdiag in the Start Search box, and then press ENTER. "

also

Look at the events viewer logs on your computer Do you have any "bad" events listed? Same as above but type in events viewer.

 

If you are using a registry Cleaner - either stand alone or a part of a program (like System Mechanic) or the Registry Cleaner part of CCleaner) - get rid of it !

 

Here is an example of what the events viewer log looks like. You should have some related to Roxio What do they say?

[joca]

thank's yes there are errors concerning videowave just have to find how to upload the event viewer log

[sknis]

Don't need the full log - just the General comments and the Details on at least one of the errors.

 

By the way, have you simply tried to do a repair on the program. Make sure that your antivirus is off

 

Please comment on "Registry Cleaner" use.

[joca]

Thank you I dont use any registry cleaner in fact I have no virus software at all I use Roxio on a win 10 pc which I only connect online when I need to like update etc. I use a Mac for all my comunications. I will find the instll file and preform a repair

[joca]

the repair did not work------but here is the event log

Log Name: Application

Source: Application Error

Date: 7/4/2017 5:04:24 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Johnnie-PC

Description:

Faulting application name: VideoWave15.exe, version: 8.0.0.47, time stamp: 0x57c1a201

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x603e984f

Faulting process id: 0x1dac

Faulting application start time: 0x01d2f4df1fa2acbc

Faulting application path: C:\Program Files (x86)\Roxio Creator NXT Pro 5\VideoUI\VideoWave15.exe

Faulting module path: unknown

Report Id: 78408dc5-532e-4aaf-9998-f63b7bc0c1b1

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2017-07-04T16:04:24.491631800Z" />

<EventRecordID>14343</EventRecordID>

<Channel>Application</Channel>

<Computer>Johnnie-PC</Computer>

<Security />

</System>

<EventData>

<Data>VideoWave15.exe</Data>

<Data>8.0.0.47</Data>

<Data>57c1a201</Data>

<Data>unknown</Data>

<Data>0.0.0.0</Data>

<Data>00000000</Data>

<Data>c0000005</Data>

<Data>603e984f</Data>

<Data>1dac</Data>

<Data>01d2f4df1fa2acbc</Data>

<Data>C:\Program Files (x86)\Roxio Creator NXT Pro 5\VideoUI\VideoWave15.exe</Data>

<Data>unknown</Data>

<Data>78408dc5-532e-4aaf-9998-f63b7bc0c1b1</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

[sknis]

Ah, the old ....005 exception code!

 

Read this: from Wikipedia:

Causes of "0xC0000005"

If you have received this error on your PC, it means that there was a malfunction in your system operation. Common reasons include incorrect or failed installation or uninstallation of software that may have left invalid entries in your Windows registry, consequences of a virus or malware attack, improper system shutdown due to a power failure or another factor, someone with little technical knowledge accidentally deleting a necessary system file or registry entry, as well as a number of other causes. The immediate cause of the "0xC0000005" error is a failure to correctly run one of its normal operations by a system or application component.

 

Hopefully a repair of the program will fix it. If you have a isw just insert it into the coputer and select repair whn offered. If you have the dowload, look for the installation file and you should get the rpir option.,

[joca]

Thank you I will have another go at a repair. I had a really hard time installing in the first place but has worked perfect since. Probably all down to a lack of knowledge.

[joca]

Ah, the old ....005 exception code!

 

Read this: from Wikipedia:

Causes of "0xC0000005"

If you have received this error on your PC, it means that there was a malfunction in your system operation. Common reasons include incorrect or failed installation or uninstallation of software that may have left invalid entries in your Windows registry, consequences of a virus or malware attack, improper system shutdown due to a power failure or another factor, someone with little technical knowledge accidentally deleting a necessary system file or registry entry, as well as a number of other causes. The immediate cause of the "0xC0000005" error is a failure to correctly run one of its normal operations by a system or application component.

 

Hopefully a repair of the program will fix it. If you have a isw just insert it into the coputer and select repair whn offered. If you have the dowload, look for the installation file and you should get the rpir option.,

Thank you for your advice videowave is now working ok well done