Have A Disc, But No Drive, And Flash Drive Does Nothing

[Pacalakin]

I'm using Roxio for the first time in a while because I was without a computer. Right now I'm trying it again for the editing software but I'm having a lot of issues. My desktop doesn't have a disc drive, so I can't do it the old fashion way. I remember a similar issue in the past where I downloaded it on one computer, then moved the files over with a flash drive, but that does nothing. I see everything I know I need, but clicking the launchpad does nothing. Not even a split second of a window loading, just nothing. Can anyone tell me if I'm doing something wrong, or if I'm forgetting some specific step? Or if possible, how I could download the software without the disc? I tried running everything while the capture card was plugged in, but nothing changed.

[Jim_Hardin]

Download and use the SP2 update.

 

At the top here Support - Software Updates.

 

Let us know how you make out

[Pacalakin]

When I did that and try to run it, I keep getting an error message that it was interrupted, even though nothing else was running aside from chrome.

 

 

Download and use the SP2 update.

 

At the top here Support - Software Updates.

 

Let us know how you make out

[cdanteek]

When I did that and try to run it, I keep getting an error message that it was interrupted, even though nothing else was running aside from chrome.

 

 

 

When you install software your supposed to shutdown all running programs, antivirus and firewall software too, then install the software.

[ogdens]

When I did that and try to run it, I keep getting an error message that it was interrupted, even though nothing else was running aside from chrome.

 

 

 

Also, when you attempt to install it do NOT have the Capture Device plugged in.

Edited July 25, 2017 by ogdens

[Jim_Hardin]

Try those things mentioned.

If your still having issues, we will need to see the Log Files. Info on doing that is HERE

[Pacalakin]

Alright, card was not plugged in and avast was off as off could be, still got the message. Here is the document for the last attempt.

EDIT: It says I'm not permitted to upload this type of file?

Edited July 26, 2017 by Pacalakin

[Pacalakin]

But I CAN upload my screen shot of me not being able to upload the log

[theoldarchiver]

Try compressing the file before uploading. Zip-compressed log files are smaller and are considered a different kind of file because of the different suffix.

[cdanteek]

But I CAN upload my screen shot of me not being able to upload the log

 

From Mr Hardin's post # 6 and link in that post!

 

NOTE! Zipped Files are Required due to changes in size limitations (3/8/15)

[Pacalakin]

Sorry about that, thanks for correcting me.

ROXIO_SETUP.zip

[Jim_Hardin]

Lot of 1603 errors in the logs.

This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)

Unplug your RGC Device and put it aside until you are completely finished.

Check in Programs and Features from the Control Panel. IF the Roxio GameCapture is there, download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

(if it doesn't show up, skip this step)

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Use the SP2 Update file you downloaded.

Right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Don’t do any updates at this time (get it running first)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.

[Pacalakin]

LogFile 17-07-27 23-18.zip

Lot of 1603 errors in the logs.

This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)

Unplug your RGC Device and put it aside until you are completely finished.

Check in Programs and Features from the Control Panel. IF the Roxio GameCapture is there, download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

(if it doesn't show up, skip this step)

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Use the SP2 Update file you downloaded.

Right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Don’t do any updates at this time (get it running first)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.

I followed everything on this list. It still says it was interrupted. I'm attaching the new log file if that helps.

LogFile 17-07-27 23-18.zip

[Pacalakin]

I checked and Roxio seems to work fine on the laptop I'm transferring from, could it be an issue with how I'm moving it over?

[Pacalakin]

Just to check if it was my PC, I torrented the files from an unrelated site. It still gave me the same message.

[Jim_Hardin]

Not from a lack of trying

 

Let us know what you end up doing, always curious.

[cdanteek]

I checked and Roxio seems to work fine on the laptop I'm transferring from, could it be an issue with how I'm moving it over?

 

Are you transferring installed RGC program files from the Laptop to the desktop, hoping that will work?

[Pacalakin]

 

Are you transferring installed RGC program files from the Laptop to the desktop, hoping that will work?

It worked for me once. I said in the original post but I'll say it again I guess, my desktop doesn't have a disc drive so I'm trying to get the files from the laptop to on here. I tried a flash drive and an SD card. And the update file I download from this site keeps telling me it's interrupted. I tried following all the steps Mr Hardin gave me but nothing changed.

[cdanteek]

It worked for me once. I said in the original post but I'll say it again I guess, my desktop doesn't have a disc drive so I'm trying to get the files from the laptop to on here. I tried a flash drive and an SD card. And the update file I download from this site keeps telling me it's interrupted. I tried following all the steps Mr Hardin gave me but nothing changed.

 

Do you know the difference in what I'm asking?

 

"transferring installed RGC program files from the laptop to the desktop"

 

"or running setup .exe to install the program on the desktop, from setup files not already installed files on the laptop"?

 

[Pacalakin]

 

Do you know the difference in what I'm asking?

 

"transferring installed RGC program files from the laptop to the desktop"

 

"or running setup .exe to install the program on the desktop, from setup files not already installed files on the laptop"?

 

gchdp.jpg

I'm not sure what you're asking but I've tried both simply copy pasting the files that installed on the laptop, and using other means to get the setup on the desktop and try that. No matter what, it still says that the install always gets interrupted.