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Cannot Get Roxio To Connect But Is Lighting Up? Xbox One


morvi
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So I have followed the diagrams that Roxio has given out but this doesnt seem to lead me to a final solution.

 

My xbox one is linked by hdmi to my capture card - my capture card is linked up by usb cable to my pc - i have another hdmi coming out to my tv.

 

My capture card is lighting up so I know that it is powered on/working. I have OBS set up on my pc (I have other similar programs if anyone can point out to an easier one) but OBS/my pc is not recognising the capture card as it does not appear on device manager. After a couple of hours of fiddling around with different ports and connections I am at a loss.

 

 

I tried to contact support but they were unable to help. Am i missing something?

 

Cheers

 

Morvi

 

(Can provide images if needed)

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It should not come as a surprise that Roxio does not offer any suggestions or support for software (OBS) they didn't write :wacko:

 

If you use try it in conjunction with the software that came with it, we should be able to help you with it. From there it should work with OBS -_-

Apologies for the late reply, I have been away.

 

I didnt originally use OBS, but after some googling saw a lot of other people using it so I thought it could be a fix to my issue.

 

I am still having the same issue when using the Roxio software.

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Go into your Xbox display settings and manually set it for either 1080i or 720p output (auto-detect doesn't work properly with the RGC HD Pro).

Manually setting the output to 720 or 1080 should override the auto-detect.

 

The settings in the link below are for when you are connected directly to your your TV, but you are hooked up to the Roxio unit, not the TV.

 

http://support.xbox.com/en-US/xbox-one/console/change-tv-display-resolution

Edited by ogdens
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