Windvd 12 Service Pack 3 Update Fail..

[Hawkeyelar]

I recently updated Windows 10 Pro to the Fall Creator's Update. Since then, I installed the full package of programs from the new Roxio Creator NXT Pro 6. One of the last installation steps is that the loader installs Corel WinDVD 12. So far, so good, right? Once WinDVD 12 is installed, when I click on "About", it shows "This copy is registered to:." ... basically no one. NOTE: This is a legitimately purchased Roxio disk. Then, when I select "Check for updates", the software takes me to a web page showing there is a Service Pack 3 update for said software. I download it, run the install program, and during installation of the 'update', it removes the WinDVD 12 icon off my desktop and says, "Invalid serial number". This has happened multiple times.

 

I even went as far as to purchase ANOTHER copy of WinDVD 12 from the Corel online shop. That software, even though it showed the NEW serial number (from the additionally purchased copy), still had the same FINAL results when I tried to update it with the SP3 from their official website -- removed the desktop icon of my purchased version and stopped with "Invalid serial number". I've emailed tech support and EVENTUALLY got a remote session set up last week. The tech spent about 80 - 90 minutes rummaging around my computer, doing basically what I had already done (downloading update, trying to install, getting same result, etc.) and finally said, I'll have to bump this up to level 2 tech support. I hope I'll hear from them this coming week sometime but thought I'd jump on this forum to see if anyone else has had similar problems and hopefully found some solution.

 

My guess is that either the update doesn't play well with the latest Windows 10 Pro update - OR -- there is a problem with the SP3 update recognizing legitimate copies of WinDVD and installing and updating instead of complaining about invalid serial numbers.

[Brendon]

Hawkeyelar and Terry,

 

I got the same results as you - WinDVD installed nicely and worked well until I checked for updates and ran the SP3 that was offered.

The SP3 updater complained about a serial number, and deleted the happily working WinDVD 12 from my computer. [The program folder was still in Program Files (x86) but was now quite empty!]

 

 

Fortunately, running the setup.exe program again that is in the original Pro Content folder, will allow you to reinstall WinDVD 12, but DON'T RUN THE SP3 UPDATER if your WinDVD 12 is the version bundled with NXT Pro 6.

 

Regards,

Brendon

 

 

[Hawkeyelar]

Brendon,

 

I appreciate the confirmation that there appears to be a defect in the coding/installation of the SP3 update that 'destroys' legally installed WinDVD from the bundled NXT Pro 6. It also apparently does this on some legitimate stand-alone copies of WinDVD too (as mentioned in my original post). Obviously, I had thought of the 'simple solution' to just not install the SP update -- but, that ignores the fact that Corel needs to fix a problem. WHY have an 'update' if your legal software owners can't use it!!.

 

COREL, are you listening?????????????????????

[strueb357]

FWIW, it still isn't "fixed"...I just received and attempted to instal Creator NXT6 Pro, and the WINDVD issue with "upgrade SP3" that you all are having (invalid serial #)is only ONE of the many, many issues I have with this piece of work. Just for giggles and grins, I tried to install JUST WINDVD after SP3 so graciously uninstalled it </snark>, and it wouldn;t ecen install, saying it was the wrong serial number (I tried all three from the DVD case; none worked) I am becoiming more and more DIS-enchanted with Roxio-touched stuff. The only pieces I know are working from the entire package are the 32- and 64-bit versions of Paint Shop Pro.

[Hawkeyelar]

ATTN All:

 

Just got off a remote session with Level 2 technician. Was given two (2) different answers -- maybe one is right?....lol. The first comment by the tech was that the version of WinDVD that comes with the Roxio Creator NXT Pro 6 is a 'special build' that is not eligible (workable) with updates for WinDVD. The second comment (about 8-10 minutes later) was that based on the VERSION number of my WinDVD build (see pic in my first post above), I ALREADY have service pack 3 installed. He pointed out that the green checkmark in the upper middle of that 'About' screen will turn red if there is an update. He said the 'BUTTON' on that 'About' screen is set to go to the WEBSITE for the SP3 download and that my installed version ALREADY has it, so I shouldn't try to install it.

 

Clear as mud huh?! Well, at this point, I'll just leave it as is and (maybe) try to install any future updates if the GREEN checkmark turns RED. Would appreciate if anyone else gets any other info or direction.

 

Hawkeyelar

[Brendon]

The tech's first guess (special build) is what I am tending towards. I've seen that sort of situation before with DivX when it was first bundled with Creator. The fact the update checks for a valid, paid version, key reinforces that view (although it shouldn't destroy the software if it doesn't find one.)

 

His second guess (already updated) doesn't add up. Why should an update destroy an installation if you try to install it for a second time? It might well be that our special build already has SP3, but you shouldn't be invited to get an update you don't need and it shouldn't uninstall the software when you do as instructed.

 

Thanks for the information, Hawkeylar. I'm told there will be a Creator service pack issued to install the two disc labelers they advertised but forgot to include. Perhaps if they hurry it can fix this issue too?

 

Brendon

[Jim_Hardin]

I did not install WinDVD but I am pretty sure that there was a CD Key included with the package.

 

Hoping someone who is more familiar with it than I, will pop in here and advise

[Hawkeyelar]

Hi DG,

 

Unfortunately the CD sleeve only had 3 keys -- Creator, Paintshop Pro, and AfterShot...nothing listed separately for WinDVD or Roxio Burn, yet both of these installed WITHOUT asking/prompting for serial numbers. The first 3 (Creator, Paintshop Pro and AfterShot), DID stop during installation and ask for serials, so i don't think that is the full problem. Also, as I mentioned, I used a separate copy (with serial key) of WinDVD and the SP3 update gave me the same result -- deleted the installed WinDVD and said "Invalid serial number".

[tbrewst]

When I click "About" it brings up a box but it doesn't show the serial number.All it says is registered to: my email address. I installed from the Pro Content not as a standalone product.

I've now downloaded and installed SP3. The end result is the same thing happened.It went through the install and then the Invalid Serial Number box popped up.

When I closed out of all of them the remaining box said the install had succeeded.

 

Even though that is the case I can no longer find WinDvd on my system.The icon is gone and when I do a search on WinDVD all it finds is the SP3 .exe file.

I tried to go in and uninstall and start over but WinDVD is not found by either Revo Pro or Win10 System uninstall feature.It's just gone.

 

Sorry,forgot to mention I have Windows 10 Fall Creator Update applied and all updates installed available as of this morning.

 

I will try and contact someone about this.