Won't Burn, Getting Message "the Connection Is Not Stable."

[Orange County California]

After the Sony BD-R disc is finished encoding, an error message pops up and the disc is no longer burning.

 

"Interface Error 4: The connection is not stable."

 

I have used the same disc since I got it, in fact, I last used it early last week and it worked fine, until now. I haven't done anything to it to change it. Why is the error message coming up and why will it no longer burn discs? I checked my wire connections and nothing got unplugged as far as I can tell.

 

[theoldarchiver]

Could it be that the movie encoding took a long time and the drive or connection went into sleep mode? If so, you could make it a two step process: encode and save as disk image, and burn from disk image.

If you have other external devices connected, perhaps those can interfere, so try again without those connected.

Maybe your connection cable has suffered from a sharp bend or rough handling of the plug; maybe the cable isn’t shielded as much as it should be (is it next to other electrics?); those could cause bad connections and a quality replacement cable could fix the situation.

 

Anyway, I think the message is invoked because the software detected that something is wrong with the hardware.

[Orange County California]

Thanks, I'll look into it.

[Orange County California]

Could it be that the movie encoding took a long time and the drive or connection went into sleep mode? If so, you could make it a two step process: encode and save as disk image, and burn from disk image.

No, the movie encoding did not take a long time and it is not in sleep mode.

If you have other external devices connected, perhaps those can interfere, so try again without those connected.

I don't have any other external devices connected.

Maybe your connection cable has suffered from a sharp bend or rough handling of the plug; maybe the cable isn’t shielded as much as it should be (is it next to other electrics?); those could cause bad connections and a quality replacement cable could fix the situation.

There is nothing wrong with the cable connection.  I was able to play a standard DVD on it and open a file on a CD-ROM with no problem.

Anyway, I think the message is invoked because the software detected that something is wrong with the hardware.

As far as I know, there is nothing wrong with the hardware.

I have since upgraded to version 16 being told by customer service that would solve the problem.  It did not.

[Orange County California]

Sorry for taking too long to get back.  I'm happy to say Roxio sent me a downloadable link and it fixed the problem.  The issue is resolved, I can burn my movie on blank Blu-ray discs again.