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MyTV ToGo Fails to convert video files


edellow

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I have installed MyTV toGo but it fails to convert video files. I tried to convert some manualy my the conversion ends in less then 2 seconds with no error message. The only thing I can see in the log that looks like an error is the line:

 

Unable to open ptv_reftime

 

Can anyone give me a clue on what to do since it appears Roxio does not provide support for this product?

 

More detailed log

----------------------------------------------------------------------------------------------------------------------

08:20:15 : Converting file: d:\recorded tv\Battlestar Galactica_SCIFI_13_11_2006_20_58_02.dvr-ms

08:20:15 : MYTVTOGO_V1

* 08:20:15 : Unable to open ptv_reftime

08:20:15 : AddFilterByCLSID CLSID_StreamBufferSource (0x0)

08:20:15 : QueryInterface IID_IFileSourceFilter (0x0)

08:20:15 : pReader->Load (0x0)

08:20:15 : GetPinCount 3 (0x0)

08:20:15 : Get dvr-ms pin3 hr=0x0

08:20:15 : AddFilterByCLSID FileWriter audio(0x80040154)

08:20:15 : ConnectFilters Source->ADump (0x80004003)

08:20:15 : SaveGraphFile hr=0x80030003

08:20:15 : -RunDvrMsToMpeg (hr 0x80004003) (ptv 0)

08:20:15 : -DvrMsToMpeg 0

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