Videowave hangs during rendering

[albertarn]

While rendering video files, the program just suddenly stops working. There is no pattern to how far along the rendering is; it can be as little as 12% complete or 84% complete. It just stops working and the Task Manager indicates that the program is simply not responding.

 

It's never done this before & I can't think of anything done recently that might have triggered it off. I have tried shutting down & restarting the computer but the problem persists. Ideas?

 

(This was previously posted in a different area for the wrong product, and is being re-posted here).

[Jim_Hardin]

That is annoying...

It can be one of the clips you are using is choking it but before trying to sort that out just try doing an Install/Repair. Just start the install and it will off a choice early in the process. Choose Repair!

There is a 10 install count limit. But Repair does not count as an install. ~ should you ever exceed the limit, contact Roxio Support and have them reset it.

Let us know how you make out with this

 

[sknis]

Make sure you have lots of free space on your system drive.  Defrag if you do not have a solid state hard drive.

What eldse do you have running while you are encoding -- e-mail, antivirus, etc?

[albertarn]

9 hours ago, sknis said:

Make sure you have lots of free space on your system drive.  Defrag if you do not have a solid state hard drive.

What eldse do you have running while you are encoding -- e-mail, antivirus, etc?

I try to make sure nothing else is running during that process. I do not have antivirus or email running. Sometimes an internet browser is open but not usually. I thought I had the problem solved yesterday because although the problem persisted after uninstall/reinstall, I had to redo the video production in its entirety and it worked like a charm. Now, though, the problem has started again using a different video production. 

I have a solid state hard drive, and I did try a defrag just the same to start off with. 

 

[albertarn]

11 hours ago, Jim_Hardin said:

That is annoying...

It can be one of the clips you are using is choking it but before trying to sort that out just try doing an Install/Repair. Just start the install and it will off a choice early in the process. Choose Repair!

There is a 10 install count limit. But Repair does not count as an install. ~ should you ever exceed the limit, contact Roxio Support and have them reset it.

Let us know how you make out with this

 

Did the repair first. Problem persisted.

Then did the uninstall/reinstall. Problem persisted.

I thought you might be right about that thing with a possibly corrupt file. So I re-did the whole production from top to bottom thinking something might have been corrupted during the save process. This time it worked.

 

Now the problem is back after I created an entirely new production using none of the previous production's files. You're right, this is getting VERY annoying!

[Jim_Hardin]

That is good to hear!

Per your SSD drive - DO NOT defrag these drives!!!! You can wreck them doing that. They have their own defrag built into the firmware and do so all the time.

[albertarn]

18 hours ago, Jim_Hardin said:

That is good to hear!

Per your SSD drive - DO NOT defrag these drives!!!! You can wreck them doing that. They have their own defrag built into the firmware and do so all the time.

Unfortunately the problem has returned Jim. It seems no matter what I do (I did repair, then uninstall & re-install again) it finds a way to return. Sometimes it renders all the way through but most of the time it does not. 

Thank you for the warning about SSD drives. I was not aware as this is the first computer I have owned with an SSD. 

[Jim_Hardin]

I hate to pass the buck but you are going to have to contact Roxio Support for this. They will likely ask you to repeat some of the things you have done, but do them anyway.

Just so you know, we are just fellow users here and none of us work for Roxio. Please keep us updated.