Video Wave Audio "Fuzzy"

[Scott(GA)]

A little history first...

I have used Creator 2012 for quite a while.  With few exceptions, my sole purpose for this software was to turn Tivo'd programs into DVD's for my personal Geek Archives (History , Nova, etc.)

I had saved these programs using AVCHD format and, when necessary, a dual layer DVD to record the program.  Recently I tried to edit and burn a 2-hour episode of Nova onto a dual-layer DVD and the Dual-Layer DVD media's capacity was just a hair inadequate for my project.

Creator 2012 had a Blu-Ray "Button" in MyDVD so...  Fine, I'll get a Blu-Ray burner.  Received the Blu-Ray and tried to create a Blu-Ray iso file...  but I could not get a response from the Blu-Ray button.  Looked at Creator 2012 box (Yes, I still had it!) and discovered a plug-in needed to be purchased (I have an issue with the button being there if there's no functionality but that's irrelevant).

Of course the BluRay plug-in is no longer available for Creator 2012.  So...

I upgrade to Creator NXT 6 Pro.

I load the same Nova program into NXT 6 Pro's VideoWave and the audio gets "fuzzy" (distorted) as the file is played.  Sounds fine initially but towards the end of the file it is highly distorted to the point that voices are unintelligible.  This is without any manipulation of the file - I am viewing and listening to it in VideoWave without any editing.

I tried shorter files to see if that made a difference.  A 19 minute file behaved basically the same way.  It was distorting as the file was played.  At the end of the 19 minutes the distortion wasn't as great as at the end of the 2-hour file but it was present.

I tried different programs of different lengths - all exhibited this behavior.  Editing the file (removing unwanted material) seemed to aggravate the problem - making it worse.

This issue wasn't a problem with Creator 2012's VideoWave as the exact same 2-hour source file was used in both 2012 & NXT6.

This 2-hour file plays fine (no distortion) in Microsoft's Media Player.

The problem may be the same as the one detailed in Atlantic Videography's "NXT 6 Is Not Working" thread.

I am using Windows 10 with a Lenovo P50 Laptop.
Intel i7-6700HQ @ 2.6GHz
32 GB Ram

Any thoughts on what might be going on here?

Would it help to attach an audio file of the distorted audio? 

EDIT: I have attached a audio file to demonstrate the situation.

 

Scott

 

 

 

Media Player vs VideoWave.m4a

Edited May 8, 2018 by Scott(GA)
Add Audio File

[Jim_Hardin]

Sorry for the delay, I saw it then promptly forgot about your post ~ playing the age card here

I just tried it in FastFlick as well as VideoWave and do not get any distortion either in playback while in the editors or playing the file I created with the editors.

That is of no use to you in resolving your issues... I will ask some of the other gurus to take a look and see if they can help resolve this with you.

[Scott(GA)]

Jim,

Good morning!

"...I just tried it in FastFlick as well as VideoWave..."

Thanks...

...but I'm not sure what "it" is.

Best regards,

Scott

Edited May 12, 2018 by Scott(GA)
formatting

[duct]

I just reinstalled NXT 4 Pro, just to see if it would work properly.  Unfortunately now even my version of 4 pro is having these audio issues.  Before, when I earlier deleted 4 pro and installed 6 pro, my 4 pro had zero audio or crashing issues.  Now with 4 pro it has the fuzzy audio and forces the program to close after attempting to use "clean audio" when editing the audio, irritating.  I do notice when I "try" and use the clean audio feature, the audio is as it should be, clear and no fuzziness!  And then it crashes......

 

Edited May 12, 2018 by duct

[Jim_Hardin]

8 hours ago, Scott(GA) said:

Jim,

Good morning!

"...I just tried it in FastFlick as well as VideoWave..."

Thanks...

...but I'm not sure what "it" is.

Best regards,

Scott

 

'It' is a duplication of your project. Whenever someone has an issue we try to duplicate the project to see if we can reproduce the same problem result. I haven't with the 'fuzzy audio' but when duct had the Motion Track Editor problem, I could reproduce the problem but alas, no solution

Stepping outside the box... for the audio issues one of you should try this possible solution. Try pre-processing one of your files with another software before loading it into VideoWave. I recommend Any Video Converter, which you can download HERE

This way we know we are using a file that clean. Just make the converted file a copy so you do not overwrite your original file

Edited May 12, 2018 by Jim_Hardin

[duct]

Jim, I gave your recommendation a try.  I converted an original MP4 video to WMV file.  Although this was just one test, it did seem to prevent the audio fuzz issue from occurring.  I went back and tried it again with the original MP4 video and it again causes the audio to go Fuzzy.....  So it did seem to make a difference.  Although converting to WMV looses some video quality, so not excited about that. 

[Jim_Hardin]

I wouldn't change file types, just go MP4 to MP4. Although you still get a little loss whenever your re-render anything.

It is still a poor solution to a problem and something I only recommend as a test or to use in event that there is a corruption in source file that another editor may clean up.

Keep in mind the way Editors and Movie creation works in NXT. You start with an source file or sources. You then render that file in VideoWave into a file. That file you load into MyDVD and lastly render it a second time while it is burned. So one way or another you do it twice!

Two more tests I would like you to try:

1. Load a fuzzy file into Video Copy and Convert. Output it there. see if audio is intact.

(note that VCC can be used to burn a disc with a simple Menu or with no menu at all ~ plays on insert)

2. Using VideoWave, put multiple splits into the the fuzzy file, one every 10 minutes or so. Then export the file and see if the audio is intact. (we used to do this to keep audio and video in sync when there were issues with that)

...

There is a third but that involves deleting your sound card (usually in your video card) as well as the software and rebooting. Windows will fine the drivers. Then load the manufactures software and make No changes from its' defaults. This fixes things if there is corruption or if the user tinkered too far with card settings

[Scott(GA)]

On ‎5‎/‎12‎/‎2018 at 7:19 PM, Jim_Hardin said:

 

'It' is a duplication of your project. Whenever someone has an issue we try to duplicate the project to see if we can reproduce the same problem result. I haven't with the 'fuzzy audio' but when duct had the Motion Track Editor problem, I could reproduce the problem but alas, no solution

 

Jim,

I'm sorry I guess I'm a little slow but...  Where did you get "It"?  (the duplication of my project)  I haven't posted any of the video files that I was having the issue with.

I DID attach an audio file that I recorded of 20-seconds of the 2-hour video being played: First in Microsoft Media Player (no distortion), Second in NXT6's Videowave (huge distortion)

The attached file was to allow listeners to hear the comparison of the same identical segment. Had I only included the Videowave effort, one would have no idea what it was supposed to sound like due to the distortion.

Best regards,

Scott

[Jim_Hardin]

2 Hour video. If that was the issue then it would be across the board.

[Scott(GA)]

On ‎5‎/‎17‎/‎2018 at 10:46 AM, Jim_Hardin said:

2 Hour video. If that was the issue then it would be across the board.

Jim,

Forgive me but you seem to have missed the point of my post.

I will be more direct.

I am confident you did not duplicate my project because I didn't attach a project file.

Best regards,

Scott

[sknis]

15 hours ago, Scott(GA) said:

Jim,

Forgive me but you seem to have missed the point of my post.

I will be more direct.

I am confident you did not duplicate my project because I didn't attach a project file.

Best regards,

Scott

Perhaps Jim should have indicated that he processed a similar project based on the information you provided. 

By your responses, you seem to suggest that your files (and computer)  are the only ones that cause this problem (not the ones that Jim used).  Perhaps it is time to look at your files and audio devices.

Remember this is NOT tech support.  We are users just like you with maybe a little more experience who try to help. 

Edited May 22, 2018 by sknis

[Scott(GA)]

6 hours ago, sknis said:

Perhaps Jim should have indicated that he processed a similar project based on the information you provided. 

By your responses, you seem to suggest that your files (and computer)  are the only ones that cause this problem (not the ones that Jim used).  Perhaps it is time to look at your files and audio devices.

Remember this is NOT tech support.  We are users just like you with maybe a little more experience who try to help. 

Skinis,

There appear to be at least a couple of other people, using completely different files, having this problem.  One has posted in this thread only a few posts above this one.  Another is a different thread but noted by me in the opening post of this thread.

Regardless of that I pointed out in the original post of this thread that the identical file, on the same computer, worked fine in Creator 2012 Videowave as well as in Microsoft Media Player.  What is the only thing that changed when I loaded Creator NXT 6?

I will be pleased to entertain alternative theories that explain what else might be happening here.

I know this isn't tech support but I have seen them, in the distant past, jump in occasionally.

If nothing else, posting here helps the poor folks who google for issues similar to theirs and find that they are not alone.

Best regards,

Scott

[ogdens]

Scott

 

Did you try the 2 tests that Jim_Hardin suggested in his post on May 14?.

 

 

[sknis]

Scott, please post the Windows dxdiag.exe evaluation of your computer. Perhaps the others having the same issue will post theirs also so we can find common hardware  that might be involved.

[duct]

Skins, here's my dxdiag results:

 

DxDiag.txt

[sknis]

11 hours ago, duct said:

Skins, here's my dxdiag results:

 

DxDiag.txt

Thanks, now if we could get the other people who have the problem to add theirs then we could see if there is something in common.

BTW,  I noticed that your graphics drivers are 3 years old; there may be updates.  The same thing for your audio drivers.  Audio drivers are not updated as often as graphics but check and update as needed anyway.  Do you have the audio turned up all the way so you get clipping of the audio?   If that is a laptop, make sure that you have the built in microphone muted.

Your i3 is underpowered for video editing (my experience).  You may want to set your computer to "performance" rather than "Quality"

Look at the end of the dxdiag file.  There are several errors - some to do with a photo editing issue, some to do with internet, etc.  If you search for the errors, you may find solutions.  

[Scott(GA)]

Attached are my dxdiag results.

Best regards,

Scott

 

DxDiag.txt

[duct]

14 hours ago, sknis said:

Thanks, now if we could get the other people who have the problem to add theirs then we could see if there is something in common.

BTW,  I noticed that your graphics drivers are 3 years old; there may be updates.  The same thing for your audio drivers.  Audio drivers are not updated as often as graphics but check and update as needed anyway.  Do you have the audio turned up all the way so you get clipping of the audio?   If that is a laptop, make sure that you have the built in microphone muted.

Your i3 is underpowered for video editing (my experience).  You may want to set your computer to "performance" rather than "Quality"

Look at the end of the dxdiag file.  There are several errors - some to do with a photo editing issue, some to do with internet, etc.  If you search for the errors, you may find solutions.  

skinis, I will give these suggestions a try, and get back on the results.

[sknis]

20 hours ago, Scott(GA) said:

Attached are my dxdiag results.

Best regards,

Scott

 

DxDiag.txt

Well it looks like the two computers are nowhere alike.

It looks like you have a problem with the skydrive that you may want to fix or disable.

 Do you have the audio turned up all the way so you get clipping of the audio?   Since that is a laptop, make sure that you have the built in microphone muted.

Does this happen with other than the TV programs you have recorded? 

I'm grasping at straws here so you may want to contact Roxio/Corel support to see if they can duplicate the problem and fix it.

[duct]

On 5/23/2018 at 9:37 PM, duct said:

skinis, I will give these suggestions a try, and get back on the results.

Skinis, I tried your suggestions.  I have a desktop computer. None of the suggestions worked. I did update my Audio driver, but the graphics card didn't have any updates available. 
I do not have the volume turned all the way up, just about level 15 out of 100.  I tried setting the computer to "Performance" but made no difference (although it did make resolution grainy), so I changed it back of Let Windows decide.

I will start looking at the dx file errors and see what turns up.

John

[LeeTXJD97]

Scott,

I also experience the issue you describe.  I have spent MONTHS with tech support.  All of their suggestions are WORTHLESS.  I even created screen captures to prove what is going on.  They (tech support) continually feign ignorance to attempt to close the inquiry number.  Interestingly, I finally came across one tech who mentioned this is a common complaint.

Here is what I discovered - for whatever reason when the program creates the audio proxy file, it creates a “corrupted” proxy audio file.  The longer the video to be edited, the more fuzzy/corrupt the sound will progressively become.  It is clearly a problem with how the program extracts audio from the video when it creates the proxy file.  They may have hard coded an improper setting into the program or something.  You can confirm this yourself by changing the default audio proxy directory in settings and then listening to the audio file it creates.   I can’t figure out if the program uses the proxy file for rendering or if it creates another temporary (yet also corrupt) audio file.

This is repeatable on multiple machines.  An i9 - MacBook running windows duel boot - even my surface 4.   All of them exhibit this behavior.  I believe they use ffmpeg to extract, but I still don't know how it is called up for the conversation.

This is entirely due to a poorly crafted program.  Your i3 is more than enough for the tasks of editing and this problem is not with your machines.  As I said, I can replicate the problem with multiple machines and differing files.

it is not your drivers (video or sound) - it is NOT a machine dependent problem.  It is a bug that Roxio/Corel must address.

I am hoping a fix is issued by Roxio/Corel to take care of this problem.  I am looking for what has been addressed in SP2 for NXT Pro 6.

Contact tech support via email in this site.  Let them log another complaint.

-LeeTXJD

[LeeTXJD97]

See the post I just entered.  I suggest logging a complaint with Tech support.  This must be fixed by Roxio.

[Jim_Hardin]

Not a good idea to use an email address as your name or within your posts unless you like the spam you get

I agree that the fact that several users are seeing this problem and there does not seem to be a known fix at this point is not good!

Sorry you are having this issue but looking through your post I think I see one thing that is possibly common to your testing on various machines. The same file/project?

I cannot reproduce this using a  long file (2:48)

Did you see/try any of the suggestions in this topic?

I didn't follow your suggestion about the audio proxy file. Can you detail what you are doing there.

Thanks, Jim

[LeeTXJD97]

Thanks for the email suggestion - that is my "trash" email address meant to capture that kind of stuff.

 

Yes - I have tried that and even more.  I made it through to Level 2 technical support where they remotely accessed my computer.  They were at a loss to correct it.  Suggestions even included I use the "clean audio" function - to modify hardware vs software rendering, and included the old standby update drivers, etc.

I am able to replicate the problem on a Win 8.1 machine, Windows 10, and Windows 7.  All have the poor audio where the audio edited is greater than 15 or so minutes and differing hardware (one is my macbook on duel boot).

I had attempted so many fixes they had to reset my permitted number of installs.

After a great deal of work, I have managed to discover how the problem can be replicated and reviewed:

1) Change the Proxy Files location to easily detect when the proxy files have completed rendering.

2) I delete all proxy files.

3) When a video file is first loaded - playback is fine.  (Rendering at this point will result in corrupt audio in the final result).

4) For every video edit, VideoWave creates an audio proxy file in the Proxy Files location.  When the proxy file is finished  I save the production - enter a new production, then reload the saved production.  This will then cause VideoWave to access the proxy file.  If you listen to the proxy file in a different program, like VLC, the audio is corrupted and distorted.

5) Once reloaded - the audio for the file beyond around 7-10 minutes is corrupted.

6) Even more interesting is that if I delete the proxy file and reload the production, the sound is fine - until the proxy file is created and the production reloaded.

7) Once reloaded the audio is once again corrupt.

There is something wrong in how Roxio VideoWave that transcodes the audio portion of the video files improperly.  I believe the settings they pass to ffmpeg are incorrect, but are hardcoded into VideoWave.

 

I have used many different file formats and the result is the same.

 

-LeeTXJD

 

Edited June 11, 2018 by leetxjd@yahoo.com

[EdK]

I don't know if this will be helpful to anyone...but....it SHOULD be helpful to Roxio.

I am experiencing the same distorted audio issue and have opened a trouble ticket with Roxio.

I'm running Windows 10 and NXT 6

Out of curiosity, I decided to try the same function on an OLD  Dell Optiplex system I have that runs Windows XP and Easy Media Creator 10.

I get no audio distortion at all.  Clearly this tells me the problem is with NXT 6 or Windows 10 or a combination of both.

Ed

 

[Brendon]

1 hour ago, EdK said:

I get no audio distortion at all.  Clearly this tells me the problem is with NXT 6 or Windows 10 or a combination of both.

Or perhaps some 'feature' of your current machine that isn't found on your OLD Dell Optiplex system?