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Roxio Creator 2012 MyDVD hanges when encoding menus



Not sure if anyone out there is still using Roxio Creator 2012, but I think it is still the best video editing software out there.  I bought Roxio Creator NXT 5, but the DVD editing software is a joke.  Here's the problem:

  1. I created a movie in VideoWave which has 7 .mp4 files along with some photos that have pan and zoom on them.  The video also has background music (.mp3 files) on the music track.
  2. I added the VideoWave Movie to a MyDVD project - 16:9 aspect ratio
  3. I used the menu style Projector
  4. In MyDVD, I created 15 chapters, which generated 5 chapter menus.
  5. I went into each chapter menu and renamed them from the default 1, 2, 3 to actual text
  6. I tried to burn it to disc (long ago learned you can't burn to DVDs directly).
  7. It hangs at 95% after getting through 2 chapter menus
  8. Windows says the app is not responding, but VideoWave still consumes 25% of the CPU if you look at the Task Manager Window.

Machine specs:

  • Windows 7
  • HP Pavilion p6630f, with an Interl Core i3CPU @3.20 GHz
  • 6 GB RAM
  • Plenty of disk space, I cleaned out all temp folders and defragged the disc.  415GB free
  • Video Card:  NVIDIA GeForce GT 710 - drivers are up to date

All updates have been done.  I looked at other articles and tried uninstalling and reinstalling Roxio, and that had no effect.

I've tried burning the disc with various combinations of options:

  1. Render using Hardware / Enable Intel Enhanced turned on / Roxio AVC SmartEncode turned on
  2. Render using Hardware / Enable Intel Enhanced turned off / Roxio AVC SmartEncode turned on
  3. Render using Software / Enable Intel Enhanced turned off / Roxio AVC SmartEncode turned on
  4. Render using Software / Enable Intel Enhanced turned off / Roxio AVC SmartEncode turned off

Any suggestions would be appreciated!  I've spent a couple of weeks trying to get this to work!


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15 answers to this question

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Repair the Creator 2012 install: Insert the disc - start an install and when it asks, select Repair.


Then put all those files into Copy and Convert Video:

Chose Convert Video - Create a Disc Menu and Save it to File/Folder

If it works, try your original project.

If your original project still fails, try it without any chapters or menus.

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Thanks for your reply!  Appreciate the help!

I followed your suggestions, and did not get very far.  I selected the 7 videos and tried the Convert Video, and it is still stuck on the first one.  It has been stuck for 3 hours.  VideoConvert13.exe is at 25% CPU usage and has logged 2:56:52 time.

I have been able to create a DVD without chapters.  These problems started coming in when I added chapters to the project.

Open to other suggestions!  I will try to do this with just the first video now and see what that does.  thanks again for your help!!!



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Let me take that back...  I had skipped the step of repairing the installation.  I just did that, and now the project completed.  Took less than an hour.

I will now reboot and try the original project...

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Find your 'dmsd' file for your project. Delete the xxxx.dat file that is with it. See if that works.

Plan B: Try a New Project in MyDVD. Don't waste too much time with it, just add the videos & clips and slap a bunch of chapters into it. Trying to see if your original project might have gotten corrupted.

Plan C: Export As from VideoWave your complete project. Note the time spots where you want the chapters to fall. Use this new file as the basis for a new project in MyDVD and add chapters at those time points.

We will beat this thing into submission :lol:

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OK, so I'm on to Plan C at this point.  Didn't have any luck with Plan A and B.  What format do you suggest I export the original VideoWave project in?  I'd prefer the highest quality possible.  There's plenty of room on the DVD as it only takes up about 2GB.  thanks again for your help!!

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mpeg is best for DVD as that will be the same as it uses on the disc. Encode at 6 to 8 mbps and make sure MyDVD is set to HQ.

Oddly, filesize is meaningless to DVD Authoring. A 4.7 GB disc will only hold 1 hour of video or pictures at HQ! To get more you have to sacrifice quality.

That brings to mind another possibility. If you are packing 2 hours onto a 1 hour disc, some serious rerendering is taking place. I wonder if that has any contribution to the audio issue? I kind of doubt it since I put a 2:48 hour project together with no distortion. Video sucked but audio was not distorted.

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OK - still no luck.  Here's what I tried:

  1. Put the videos and some photos into a new videowave file (the videos only total 28 minutes).  Added 1 song for background music.
  2. Saved the videowave project.  
  3. Exported it as an Mpeg for DVD better quality - which was at 8 mbps
  4. Created a new MyDVD project.  Used a different menu scheme.  Set the quality to HQ
  5. Added this new test video.  Created random chaptes (15 of them)
  6. MyDVD still hung at 95% during the encoding menus

If I create a MyDVD project with just this test video and no chapters, it burns to disc just fine.

Feels like my some setting somewhere is causing the problem with rendering chapter menus.  

Any other suggestions?  I really appreciate your help!!!

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I tinkered with the MyDVD settings (i.e. Hardware rending, using the SmartEncoding, etc), and it didn't seem to make any difference.

What I did notice however, is that the first two menus are rendered OK, but it hangs when it gets to the 3rd menu.  I noticed this in the original project as well.  I suppose I could cut down on the number of chapters, but I was hoping it would work as designed :)

I could also try to manually add the sub menus and chapters.  Let me know if you think that would be worth the effort.


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I hope you are not burning to a DVD each time! Most of us first "burn" to a Video_TS folder or to an iso (image) file. If the burn is successful, they can be played with a software player like VLC. If you are happy then you can burn folder set or iso file to a DVD. This avoids creating a lot of DVD coasters.

Is your final project only 28 minutes in length? If yes, why do you have 15 chapters? That would be less then 2 minutes between chapters.

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I am burning to an ISO file each time, and that is where it hangs.  I only burn an actual DVD from the .iso file once it is successfully created.  The file is from home movies, and we interspersed some background music for various scenes.  Each time the music changed, I added a new chapter so you could go right to a certain segment.  Yes, each chapter segment is very short!

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I'll attempt to duplicate your project.

Update: I created a 30 minute project with 15 chapters and ran it on 3 different versions. Creator NXT Pro 6 was the only one that successfully completed the project.

Creator 2012 Pro as well as Creator NXT Pro 3 both failed at the 97% mark :angry:

I'll do a little more tinkering and hope someone else has a good idea about this ;)

Tried a couple more things. I noticed that an ISO file did exist and burned them to disc. Unfortunately neither would play. I did burn a No Chapter project directly to DVD but that doesn't resolver anything...

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Thanks again for your help!  I finally did get it work.  Here's what I did differently:

  1. I started over with the videowave project as the only movie in the MyDVD project.  I created chapters, but did not have it generate chapter menus.
  2. I manually created the menus all rooted from the main page.  I put 5 chapters in each one.
  3. In doing this, I had to manually change the chapter background to be the theme background I wanted.  
  4. I manually added all the chapter links and Home/Next/Prev buttons

When I tried to burn it to an .iso file, I received the following error message:  8004520c Error while  Encoding Movie 1.  This is the first time I had received an error message in this whole process.  I googled it and saw another post in here that the way to get around this was to launch MyDVD by double-clicking on the DVD project name instead of first launching MyDVD and then opening my project within the app.

So, my double-clicking on the project, I was able to burn it to an .iso file and it worked!!!  I've edited it 3 different times since, and have burned it 3 times.  I will go back and see if I can get the original project with Roxio generated menus to work.  But enough for today.  Done in-time for Father's Day!  Happy Father's Day to all!!

Thanks again for your help, I will update this one more time!

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