Jump to content
  • Who's Online   0 Members, 0 Anonymous, 9 Guests (See full list)

    • There are no registered users currently online
  • 0

Won't Burn, Getting Message "the Connection Is Not Stable."


Orange County California
 Share

Question

After the Sony BD-R disc is finished encoding, an error message pops up and the disc is no longer burning.

"Interface Error 4: The connection is not stable."  I attached a screenshot at the bottom.

I have used the same disc since I got it, in fact, I last used in late October and it worked fine, until now.  I used it that following week and that's when it stopped working for no reason.  I haven't done anything to it to change it. Why is the error message coming up and why will it no longer burn discs? I checked my wire connections and nothing got unplugged as far as I can tell.

I have since upgraded my Mac OS to High Sierra 10.13.4   Just now, I called customer support and after telling them I was using version 15, they told me to upgrade to version 16.  I put down my money and I'm STILL getting the same results.

I have opened a case with customer support, but I am not hopeful they will solve this problem.  Last time I called customer support, they would not call me back.  They only communicate via E-mails and that is not a way to help me.  I wish they can connect to my computer so that they can solve this nagging issue once and for all.  I have a project that is due in two weeks.

This is the feedback I got when I posted my issue in the version 15 forum:

Could it be that the movie encoding took a long time and the drive or connection went into sleep mode? If so, you could make it a two step process: encode and save as disk image, and burn from disk image.

No, the movie encoding did not take a long time and it is not in sleep mode.

If you have other external devices connected, perhaps those can interfere, so try again without those connected.

I don't have any other external devices connected.

Maybe your connection cable has suffered from a sharp bend or rough handling of the plug; maybe the cable isn’t shielded as much as it should be (is it next to other electrics?); those could cause bad connections and a quality replacement cable could fix the situation.

There is nothing wrong with the cable connection.  I was able to play a standard DVD on it and open a file on a CD-ROM with no problem.

Anyway, I think the message is invoked because the software detected that something is wrong with the hardware.

As far as I know, there is nothing wrong with the hardware.

 

not_stable.jpg

Link to comment
Share on other sites

3 answers to this question

Recommended Posts

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...