Roxio Media Import Window

[MK65]

When converting the first VHS tape I was able to watch the video in the Media Import Window. When I tried to convert another tape I was not able to see the video. All I got was a white space were the video should be. Any ideas and help would be appreciated. Roxio NXT 6 running on Windows 10

[REDWAGON]

Were both of the tapes 720x480 "AVI"  and capture mode DV ?

[MK65]

Yes it is. Could the Capture Device cause issues? It is at least 10 years old.

Edited February 16, 2019 by MK65
Question

[REDWAGON]

That's certainly possible. 10 years is pretty old especially if it's been used a lot.

To test that, what happens if you take the first tape where you could see the video

and play it again. does it still work ok. and the second one ? Both tapes should act the

same unless some settings in the program itself have been changed or different.

[MK65]

It has been used to convert about 60 hours of video tapes.I have tried your recommendation. The first tape has the same issue now. I did build my computer from the ground up with a high end graphics card,etc. But that should not matter. I suppose that I can buy a new Roxio capture device.

[REDWAGON]

I had a hunch that your first video might experience the problem if you used it again. Yes, you could get another Roxio device which might possibly give good results. 

[MK65]

Thank you REWAGON. I will keep you posted.

[REDWAGON]

You're welcome...Good luck.