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Red No Signal, please help!


Razor Romero
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Hello all,

I've just bought a Roxio Gamecap HDpro and it is just not working. I'd be very grateful for any assistance to get it up and running.

I have an Xbox One and a Windows 10 laptop. It's all connected correctly and the software is running but I have a red No Signal.

Sometimes I see a few flickering lines in the capture window, almost as though there is a very weak signal.

Another weird thing is that when I select options, the dropdown menu for selecting a profile is blank. It won't let me select anything!

Here are a couple of screenshots.

I'd love to be able to find the solution with your help.

device gamecap.jpg

profile gamecap.jpg

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17 minutes ago, ogdens said:

The "red no signal" means the  RGC Device is not seeing a valid signal from your Xbox 360 .

In your Xbox settings make sure you have the Output set to a specific value 1080i/720p,  and not left to 'auto sense'.

 

Hi there, thanks for replying. I've just tried that and a few things happened...

First, my TV had the words "NOT SUPPORTED" appear on the screen. Then in unplugged the usb cable for a few moments and plugged it back in which gave me a couple of flickering blue rectangles.

I tried unplugging and replugging again which took me back to "No Signal" in red again.

ps. I'm using an Xbox One with HDMI cables.

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33 minutes ago, ogdens said:

As a quick test, do you have anything else around with an HDMI signal output (DVD player). You can use that to prove the RGC is ok.

 

 

That's a good idea!

Right, I've tried that with the HDMI out from my satellite TV box and I get nothing. I'm assuming the card should act as a pass-through for the digital signal?

I also tried my old xbox 360 using the HDMI out  on that. With the resolution at its lowest setting, there was a distorted view of the Xbox home screen on the Roxio program.

I guess that means that something is working but it's not quite right.

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On 2/26/2019 at 12:17 AM, ogdens said:

Did you have the Capture card usb plugged into your computer for the test?.

If the answer is yes, make sure the Satellite HDMI is putting out a good signal by connecting it directly into your TV.

 

Yes, it was all connected properly. The TV HDMI signal is good.

The fact that I managed to get a distorted image of the xbox 360 set to low resolution is confusing me. Surely the card is capable of something so it isn't completely dead yet!

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It appears from the testing you have done you could have a defective capture card.

Roxio has a 30 day refund policy...http://shop.roxio.com/store/sonic/html/pbPage.en-returns-cancellations#q3  

I don't really have any other ideas. Hopefully someone else will jump in with something else for you to try.

 

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15 hours ago, ogdens said:

It appears from the testing you have done you could have a defective capture card.

Roxio has a 30 day refund policy...http://shop.roxio.com/store/sonic/html/pbPage.en-returns-cancellations#q3  

I don't really have any other ideas. Hopefully someone else will jump in with something else for you to try.

 

I'm beginning to suspect as much myself. Unfortunately, this was an ebay purchase and they have assured me that it was working fine when they had it.

I've been screwed.

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