"No Signal" on TV and Software

[Edenmore]

Hi,

I've set up the HDMI cables every which way, and tested them, and the cables itself is pretty dummy proof. However, I'm still getting "No Signal" both on my TV and my software. 

The No SIgnal in the software is green in colour. 

Please let me know if I can provide any more information.

Thanks!

[ogdens]

It sounds like you  plugged in the Device to your PC before you installed the software.

Try this first, turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Unplug your RGC Device and put it aside until you are completely finished.

Now insert your Roxio Disc.When you reach the screen where repair is offered, choose that!

When the Repair completes, turn your AV & Firewall back on and reboot.

Now plug in your RGC device.

 

•  

[Edenmore]

Thanks! Now comes another problem then - I ended up just getting the software from a link online because when I popped the disc in, my computer said it was a blank DVD! 

[bimicher]

1 hour ago, Edenmore said:

Thanks! Now comes another problem then - I ended up just getting the software from a link online because when I popped the disc in, my computer said it was a blank DVD! 

So what did you install if the computer says your DVD is blank?

Where did you buy the program?

[Edenmore]

4 hours ago, myguggi said:

So what did you install if the computer says your DVD is blank?

Where did you buy the program?

I downloaded something online that seemed to work.

I purchased through the Roxio website.

[ogdens]

Can you provide us with more details "seemed to work"  doesn't cut it".

Is this the site that you downloaded from?   https://www.roxio.com/en/support/software-updates/gamecapture-hd-pro/

What are you connecting  to the  capture card? details please.

 

 

Edited March 21, 2019 by ogdens

[Edenmore]

Like when I opened the program it looked like all the others that I've seen in videos. That is where I downloaded it. I'm connecting my xbox one s to an insignia tv. I use an older sony laptop. 

[bimicher]

You also need the hardware, ie the capture device that is supplied when you purchase the program. Without that capture device, the downloaded software is useless.

 

It would help if you were to answer the questions and give a lot more details on your setup/connections.

Exactly what is an "older sony laptop"?

Edited March 21, 2019 by myguggi

[Edenmore]

I'm not a tech person whatsoever, what I provided is what I know. I have the capture device, I purchased it from the Roxio website and it arrived yesterday. 

As far as the laptop goes I tried it on two different laptops now, one a new one from my friend and it didn't work either. I'm sorry I don't know more about it, it was given to me and is honestly junk.

[Edenmore]

New Information: 

Neither computer recognises the capture device, and comes up with a message that says so. The No Signal in the program is red when it occasionally doesn't pop up with the "Not Recognised" warning, and when it has popped up the No Signal is green. Please let me know what other information I can provide.

[ogdens]

The green 'No Signal" means the RGC Device is not recognized by your PC.

Open your Device Manager (Win-Pause - Device Manager- Sound and Video Controller), Plug & Unplug the capture device and see what entries show up.

[Edenmore]

I'll try that when I get home - in the meantime, do you know by chance what the red no signal means?

[ogdens]

Red indicates that the device is being recognized properly, but it is not receiving a valid signal.

 

 

[Edenmore]

Thank you - red no signal is where I left it last night. Is it possible I got a broken device do you think? 

Edited March 23, 2019 by Edenmore

[ogdens]

On 3/23/2019 at 4:24 PM, Edenmore said:

Thank you - red no signal is where I left it last night. Is it possible I got a broken device do you think? 

When you checked the Device Manager, did you get the  Roxio Game CAP HD PRO symbol in the Sound, Video and Game controllers?.

Edited March 24, 2019 by ogdens

[Edenmore]

15 minutes ago, ogdens said:

When you checked the Device Manager, did you get the  Roxio Game CAP HD PRO symbol in the Sound, Video and Game controllers?.

Yes, that is what comes up when my computer recognises it, but I still have nothing on my TV and a no signal in the program. 

[ogdens]

On 3/23/2019 at 4:24 PM, Edenmore said:

Thank you - red no signal is where I left it last night. Is it possible I got a broken device do you think? 

In your Xbox settings make sure you have the Output set to a specific value 1080i/720p,

[Edenmore]

So 99/100 I can't get my computers to recognize the device. It comes up in Device Manager as Unknown USB Device (Device Descriptor Request Failed). 

[ogdens]

Does this light come on when you plug in the USB

Edited March 25, 2019 by ogdens
While you have the USB plugged in check your Device Manager

[Edenmore]

It comes on, yes, but my computer still doesn't recognize the device. That light only indicates it has a power source coming to it doesn't it?

[Edenmore]

I decided to return the product; it shouldn't be this complicated to set up and I'm exhausted from trying to get it to work.

[ogdens]

2 hours ago, Edenmore said:

I decided to return the product; it shouldn't be this complicated to set up and I'm exhausted from trying to get it to work.

Sorry you couldn't get it to work.

Edited March 25, 2019 by ogdens