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chuckrath@gmail.com

VHS to dvd3 plus install from dvd does not work

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I just bought 3/18/19 Roxio vhs to dvd3plus from best buy. the box says compatible with windows 10. the install dvd says windows 8,7,vista,xp. when I insert the dvd into the laptop, the drive spins up and down 3 or 4 times but does not load software. date on software disk is 2012. any clues? thanks...

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Chuckrath,

In a number of earlier operating systems the default action after inserting a CD was to engage "autoplay" and run the program that the CD was set up to run.   This was used by some unscrupulous folk to infect a machine when CDs were carrying viruses, so to protect users against that  the default Windows action was changed and autoplay is not engaged.

It sounds likely that this is what has happened with your Windows 10 machine.  The drive has detected the disc, but won't run it automatically.   If this is the case, you need to log onto your optical drive and find the installer program.   It will be an executable program (.exe) probably called SETUP.EXE.  (Depending on your Windows settings you might not see the ".exe" part of the file name)  Locate it and double-click on it, and that should start things going.

 

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I'm going through torture trying to get this product to work, still no joy, but I have learned a few computer things to pass on. Maybe you know this stuff, I didn't.

After the software is loaded and BEFORE you press the "Finish" button to restart, take the disk out of the drive. If you don't your computer may try to boot to this non-bootable disk. It took me quite a while to get my computer straightened out after I didn't take the disk out. You'll go through loops of Windows trying to "diagnose" and "repair" the thing. Just take out the disk!

After it re-boots and you launch the software, one of the early screens will show the version number in small characters. Write this number down. It will help you keep track of the updates you are about to do. (For example, mine was "301b37a").

When the software finally opens at the Home page, click on the SUPPORT tab above the video preview screen. Then select "Search for updates" (or similar). A new window will open shortly telling you your software status, current or out of date. It will offer you a patch or an updater. Double click it and follow the bouncing ball! NOTE: some of these patches will tell you to close the program before you run the patch. Others will automatically close the program. It may be advisable to observe that the program is closing before the patch runs. ALSO, I ran one  direct from the download and it did not take. (I checked the version number of the software, as above.) However, on the next attempt, I saved it and then ran it from the save, and it worked fine. (You are offered these options.) Save with "replace existing". You'll see.

Each time you restart and launch the software after an update is applied, click on the update search again. Keep repeating this until you get a message generally saying your software is up to date, or there are no updates available.

Good luck. I may be back seeking help for myself!

 

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