no sound on DVD

[JLC78726]

I recently upgraded to NXT 7, on my Windows 7 machine, and am trying to burn a DVD with MyDVD.  The burned DVD has no sound.  I've read previous posts that suggest changing the audio setting for burning, except that File/Project Settings gives me:

and Tools/Settings gives me:

Notice that there are no audio setting options.  There are no other options menus in this version of NXT7. 

But even given that, none of the buttons in those menus actually do anything. I can click until I turn blue, and none of the buttons activate.

SO,  TWO QUESTIONS:

(1)  How to I get audio on the DVD?

(2) How do I use those settings popups if the buttons are inactive?

 

 

 

 

 

[REDWAGON]

So if you are burning a DVD what program is on the DVD and how was that program or production created ?

Tell us more in regards to the DVD and it's contents. Was it A videowave program ? And did the program you have on the DVD have audio on it ?

 

 

 

[JLC78726]

Yes, of course, the file I'm trying to burn to the DVD had audio.  I offloaded an MOV file from my Canon PowerShot SX20.  I trimmed the file with VideoWave, removing the extraneous parts and exporting as an MPG file.  Then I built a DVD with MyDVD containing only that MPG.  The resulting DVD has no audio.

 

[JLC78726]

And just to clarify, I'm exporting from VideoWave with the following settings:

 

[JLC78726]

Also, just to be clear, there is NO audio on the burned DVD -- neither in the program nor in the menus.  If the issue was just with the contents I'm adding to the DVD, then I would still expect the root to still have sound.

 

 

[cdanteek]

On 4/17/2019 at 10:21 PM, JLC78726 said:

Also, just to be clear, there is NO audio on the burned DVD -- neither in the program nor in the menus.  If the issue was just with the contents I'm adding to the DVD, then I would still expect the root to still have sound.

 

 

My Canon PowerShot A1200 .mov files have no audio in videowave either and I run them through  'Any Video Converter' freeware to fix them.

I load the .mov into 'Any Video Converter' choose DVD Video NTSC Movie and convert, now I have audio in videowave.

I agree you should have audio "in the menus"..

You don't have to burn and waste a DVD just output, export as, to a video file to your PC and test for audio.

[JLC78726]

There is audio in the MPG that VideoWave produces.  There is audio in the preview of the DVD in MyDVD -- both menus and programs.  It's in the DVD (or ISO) produced by MyDVD that the audio disappears.

And, yes, I did burn DVDs to test this because there's audio at every stage up to the actual creation of the actual DVD.  (Though DVD-RW save me from wasting media.)

Edited April 21, 2019 by JLC78726

[cdanteek]

20 hours ago, JLC78726 said:

(Though DVD-RW save me from wasting media.) 

I've never had much faith or repeated success with DVD-RW or DVD+RW media, therefore wasting me a bunch of time.

[sknis]

How long in time are you trying to burn to disc? 

[JLC78726]

16 minutes of content.  

[sknis]

2 hours ago, JLC78726 said:

16 minutes of content.  

Well that blows that idea of of the water !. 

How about posting the Windows dxdiag.exe evaluation of your computer.  The text file and not the entire line by line.  It may give us some hint about your equipment.

Also did you have your anti-virus active during the install of this program?

[JLC78726]

Yes, I had anti-virus (AVG) active during installation, but had no alerts happened during the install process.

The fact that the settings menus (both File > Project Settings and Tools > Settings) are images only with no active buttons suggests that SOMETHING was wonky in the installation.  (Incidentally, Help > About says "build 3.0.0.8" for what that's worth.)

I've attached the output DxDiag.txt.

DxDiag.txt

[sknis]

It is a bad idea     to have your antivirus enabled during the install of any  software.  It may block some needed parts to be installed.

If you haven't already done so, shut off your antivirus and do a repair on the software from the program disc.  Do not do a reinstall because those are limited. 

Since you have WINDOWS 7, the dxdiag did not give us the information I was looking for.  I forget how to get the information on the crashes and hangs of your system.  I'll try to look it up but someone may beat me to it.

In the mean time, your computer is woefully out of date.  Try updating the drivers for your audio card an see it that helps.  If not, update the rest of your computer's drivers.   

Additionally, your computer is woefully underpowered for this video editing program.  Make sure nothing else is running when you are doing video editing and that you have cleaned your hard drives of stuff that you don't use.

Edited April 24, 2019 by sknis

[JLC78726]

A decade building consumer operating systems convinced me it's a really bad idea to install commercial software without the anti-virus on.  However, I'm willing to try with the anti-virus turned off.  I installed by download from the Roxio web site -- can I do a repair install using the RoxioCreatorNXT7_Setup stub?  (I would have expected the backup install DVD I ordered when I upgraded to NXT7 to have arrived by now, but it hasn't.)

 

[JLC78726]

Ach.  Never mind. I've still got the full installer downloaded by that stub.  I'll attempt it from there a little later today, and report back.

 

[Brendon]

Keep and use a copy of the installer you downloaded, and do the repair from that.  The setup stub phones home, and decrements your install counter while it downloads another copy.

[JLC78726]

The repair install failed.  I've attached all the log files.

However, the software still appears to be working.  And in the same way:  no audio on DVDs created with MyDVD, and non-functional menus in that program.

ROXIO_BURN_0400_Repair.log

ROXIO_SETUP.LOG

ROXIOCENTRAL_130_Repair.log

VIDEOCAP_USB_30_X64_Repair.log

VIRTUALDRIVE64_180_Repair.log

[sknis]

You may get that error screen by installing a program over itself.  You want to do a repair.

I see errors in .net framework.  Try installing it separately .here

If my ancient memory is still active, I think that error 1603/1605 also suggests that.

[JLC78726]

I didn't install the program over itself:  I did a repair.   To be very explicit about the steps I took:  I started up the initial CreatorNXT7Installer.exe file which was downloaded when I purchased my upgrade online.  It walked through the product key, license agreement, and registration screens, chose a folder for downloading files, clicked on "Download/Install", watched it verifying the files, and then when the setup wizard came up, I selected "Repair".

I had .NET 4.7.2 installed, but I've installed the 4.6.2 you recommended and re-attempted the repair, with the same result -- a DVD burned with no sound.  Just to be sure I started this time by creating a new project in MyDVD.

 

 

 

 

[cdanteek]

30 minutes ago, JLC78726 said:

To be very explicit about the steps I took:  I started up the initial CreatorNXT7Installer.exe file which was downloaded when I purchased my upgrade online.  It walked through the product key, license agreement, and registration screens, chose a folder for downloading files, clicked on "Download/Install", watched it verifying the files, and then when the setup wizard came up, I selected "Repair".

Sound to me like you re-downloaded and re-installed and then ran repair?

If you go to 'Control Panel\All Control Panel Items\Programs and Features' and double click on your Roxio NXT7 entry, a screen should pop up 'welcome to setup wizard' click next, another screen pops up 'choose setup type',  'repair or remove' that's it!

Edited April 25, 2019 by cdanteek

[JLC78726]

It's a slightly different path to Programs and Features in Windows 7, but I've turned off anti-virus, gone to Start > Control Panel > Programs > Programs and Features, and right clicked on Roxio Creator NXT 7, selected Uninstall, selected Repair, waited while it repaired my installation, turned anti-virus back on, and rebooted.

That gives me the exact same result from MyDVD as I've been seeing all along -- no sound on the DVD.

For completeness, I did the same thing but in Programs and Features selected Roxio MyDVD and did a repair on *that*.  And again, had the same result.

There is something fundamentally and systematically screwed up about my MyDVD installation here.  The buttons on the settings menus don't work.  I can't change the titles on the menus of the DVD.  The resulting DVD or DVD ISO has no sound.

 

[cdanteek]

18 hours ago, JLC78726 said:

It's a slightly different path to Programs and Features in Windows 7

 I was using a W-7 Ultimate PC when I wrote those instructions and yes you have to go to start first for everything my bad.

Are we still using worn out RW media?

How do you format/erase the RW media?

Can you post the whole 16 minute ISO, so I can download it?

I have cable internet access so the whole 16 minutes would be easy to download for me.

[JLC78726]

The media's got nothing to do with it, since there's no sound when I save the project as an ISO image.  However, any of the burning programs I'm using is quite happy to erase the DVD-RW before burning new content -- both Roxio Burn and Nero Essentials (I've used both) do this.

Normally, I'd be reluctant to share my personal content, but we're scraping the bottom of the debugging barrel here.  However, the original MOV file which I edited is 1.3Gb; the edited MPG produced by VideoWave is 815Mb; the generated ISO is 770Mb.  They're all too large to attach here.

Let me generate a smaller example, since every attempt I've made has resulted in the same problem.  Stand by.

 

[JLC78726]

cdanteek:  I realize the video I'm trying to burn is on my web page, so you could download it from there.  http://jeffreycopeland.com/speeches/heroes-2019-04-13.mpg

I'd be surprised if you DIDN'T have success burning it to a DVD.

 

[bimicher]

I downloaded the file and tried playing it with VLC  - no audio. I then used NXT 7's myDVD to create an iso file which played fine with audio.

Back in VLC, I found that under audio/audio track there are 2 audio tracks listed: Track 1 has no audio while Track 2 has audio. Does anybody else see this?

 

[Brendon]

I downloaded the file and tried playing it with VLC  - Excellent audio.   I then used NXT 7's myDVD to create an iso file which played fine with audio.

Examining the MPG file with MediaInfo (see here) shows that it has PCM audio.

The ISO that MyDVD made has AC3 audio

 

The software (properly installed) seems to be doing its job.   Has the original poster resolved his problem with a failed install and failed menus?   I think if he does that, his software will work properly too.

 

Brendon