Serial Number

[DennisKH1959]

This was already supposed to be on my laptop but for some reason, it in gone, drug out the installation disk and it absolutely refuses to accept the CORRECT SERIAL NUMBER just keep showing a red x YES I TYPED IT IN EXACTLY SEVERAL TIMES USING A DESK LAMP TO SEE VERY CLEARLY THE SERIAL NUMBER ON THE BACK OF THE DISK SLEEVE, there is no damage or anything to the serial number it looks brand new.

why is your product not accepting the PROPER SERIAL NUMBER

There is more than one way to skin a cat, went to device manager and tried to install the drivers directly but that was a no go, so I looked at the driver folder on the DVD disk and the driver folder did not have the driver but had a zip file, copied that do my downloads folder unzipped it then told the device manager where the file was and presto chango driver is installed, just not the stupid software that cannot recognize its own PROPER CORRECT SERIAL NUMBER>

Edited April 25, 2019 by DennisKH1959
additional info

[ogdens]

The usual problem is substituting look-alike characters for each other, e.g. figure zero (0) for letter O .

 

[DennisKH1959]

there is only one letter-number that is either an O or a 0 and it looks like a 0, not an O but I tried both and it still has a red x, every other letter and number are plain as day as to what they are.

I have a nice desk lamp with a nice shiny new bright LED bulb in it and can see very well each and every letter and number.

it starts with two numbers then a dash, then two letters, two numbers, and a letter, then four letters, and a number,  last two letters, then the 0 followed by two letters.

the only questionable letter/number is the 0 and I tried t with 0 and with O and it does not like it, either way, all other letters and numbers are plain as day so that there can be no mistake as to what they are.

[bimicher]

2 hours ago, DennisKH1959 said:

there is only one letter-number that is either an O or a 0 and it looks like a 0, not an O but I tried both and it still has a red x, every other letter and number are plain as day as to what they are.

I have a nice desk lamp with a nice shiny new bright LED bulb in it and can see very well each and every letter and number.

it starts with two numbers then a dash, then two letters, two numbers, and a letter, then four letters, and a number,  last two letters, then the 0 followed by two letters.

the only questionable letter/number is the 0 and I tried t with 0 and with O and it does not like it, either way, all other letters and numbers are plain as day so that there can be no mistake as to what they are.

The serial code for Roxio VHS to DVD 3  should look like this: MV-MB4VL-7CPZZ-K1J2K

The code you are describing certainly is different.

Did you have it installed before and did you register? If yes then you can get the serial number from the Roxio website

[ogdens]

To get the serial number go to the main Roxio website   https://www.roxio.com/en/ .

Select MY Account (top right)>Log in with you Email address and password, and your Registered Product(s) should be there.

 

Edited April 25, 2019 by ogdens

[DennisKH1959]

this is for the VHS to DVD 3 plus

 

the paper sleeve that the DVD installation disk came in has a bright yellow sticker with black print on the back

(SERIAL NUMBER

keep this number in a safe place it will be required for product installation.)

Roxio Easy VHS to DVD 3 Plus CD KEY# two numbers, dash two letters two numbers and a letter, four letters and a number dash two letters a number and two letters is the product key exactly as it is on the DVD sleeve.

11-AA11A-AAAA1-AA1AA that is the exact format of the serial cd key# the only one that is questionable is the last number in the last set of 5 of the CD Key# it looks like this 0 not this O one is oblong the other is round. oblong = zero, round = the Letter O,

but I have tried it with both 0 and O and it will not take it.

that's what I have in front of me that is supposed to allow me to install the software.

all of the numbers and letters printed are clear as day

[cdanteek]

On 4/25/2019 at 7:44 PM, DennisKH1959 said:

11-AA11A-AAAA1-AA1AA

The above format is correct.

Every Roxio serial number I have are upper case letters and only the # 0 is used never an uppercase letter O.

On 4/25/2019 at 3:35 PM, DennisKH1959 said:

There is more than one way to skin a cat, went to device manager and tried to install the drivers directly but that was a no go, so I looked at the driver folder on the DVD disk and the driver folder did not have the driver but had a zip file, copied that do my downloads folder unzipped it then told the device manager where the file was and presto chango driver is installed,

 

No software will install correctly the way you 'skin a cat' and there isn't an uninstaller for what you've done!

[DennisKH1959]

No software will install correctly the way you 'skin a cat' and there isn't an uninstaller for what you've done!

I installed the driver directly and can uninstall if need be, after all, it was in the device manager that I pointed the update driver service to the directory that I had unzipped the proper driver files too.

If I should wish to uninstall it all I have to do is go back to the device manager and have the roxio device plugged in and uninstall the device.

I keep it unplugged until I need to use it as it gets rather hot to the touch, and heat and electronics do not play nice together.

[strdyhzf]

Was this purchased at Best Buy?

VHS-DVD 3+ purchased at Best Buy contained a 2nd BBY serial number. The way it was supposed to work was they validated it at the store when you purchase. But I could not find one BB store that knew anything about it. After 4 days back and forth between Roxio and Best Buy, FINALLY Roxio gave me a new Key, to work one time, so I could install the software. My profile on Roxio identifies the original key that did not work.

Now, a few years later, I bought a new PC and can't install this because of the same problem. I'm on day 3 trying to convince Roxio how to fix this as they don't seem to have a clue. Even though they still sell this version online, it no longer has phone support so they refuse to let me actually talk to someone real.

Roxio, it doesn't have to be this difficult and painful!!!

[cdanteek]

9 hours ago, strdyhzf said:

The way it was supposed to work was they validated it at the store when you purchase.

The way it's supposed to work Best Buy 'activates' the software when you buy it.

Here is what it looks like when trying to install the software when Best Buy didn't 'activate' the software.

 

I just tried installing my Retail Version Of Roxio Easy VHS to DVD 3 Plus software and my CD-Key works!

So this may be isolated to just the Best Buy software?