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john.alexiades

Unable to Install: Product Key is not valid

Question

Hello,

I have the Easy VHS to DVD 3 Plus software that I had purchased from BestBuy a while back and when I am trying to reinstall it on my new computer, I am getting an error stating, 'The Product Key you entered is not valid.." 

I am getting the product key straight from the disc sleeve. What is odd is that I was able to go register it on online and it recognizes that same serial number just fine. Any advice is greatly appreciated.

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If you bought it from Best Buy, it had to be validated for it to work.  I have not heard that the second install had an issue.  There is a limit on the number of times it needed to be installed (not repaired).  

The best bet to get this fixed is to contact Roxio/Corel directly for a new key/procedure.

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Just a thought and suggestion about Product Keys---Many times there are the letter O OR the number 0 in the key.

If you use the wrong one it will show NG. So make sure when you enter the P. Key that it is correct.

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