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cleatus

ARRRGH!!! new install fail!

Question

We just purchased Roxio Creator Platnium NXT7

Install seems to go fine.  we run the program and on the main dashboard we can run ALL of the items Roxio does...EXCEPT THE ONE THING WE BOUGHT THIS SOFTWARE FOR....ARRGRGHHHGGRGHRGRG!!!

All of the items open up except for "Create DVD"....it just will pop up the orange "create dvd" title box and nothing happens.  That box stays there and never opens the DVD creator.  if you click the create dvd box again, it will spin for about 5 seconds and spinner disappears...again NOT opening

we have uninstalled and reinstalled with same effect.

 

needles to say I am beyond @#%ed, as that is the only thing we bought this software to do.

 

anyone?  help please? :)

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First, don't do the uninstall and reinstall again unless told to.  You have a limited number of installs before you get the install count reset by Corel.

Second, turn off your anti-virus and do a repair. of the program.

Third, if that doesn't work, post the text file results of a Windows dxdiag.exe.  It will tell us about the state of your computer and any errors that might have occurred.  There is no personall information except what you call your computer.

Be aware that the latest versions of " Create DVD" is nowhere near what it had been in the past-just in case that you expected it to be.

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sounds good.  we only use Microsoft system center endpoint for antivirus--and centrally administered--I may not be able to turn it off due to restrictions.

All I bought this for was the DVD authoring....I just want to make a very simple DVD...but of all the options in the program work...EXCEPT the dvd maker.

I am really annoyed that of all the things that are available, the one thing I need --doesn't...

it really shouldn't be this hard

 

 

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13 minutes ago, cleatus said:

we only use Microsoft system center endpoint for antivirus--and centrally administered--I may not be able to turn it off due to restrictions.

Are you trying to run this software on a home based PC or  on a server?

MyDVD video disc authoring requires 64-bit OS, system requirements.

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work PC install. 

just need it for one use---he needs to create a DVD....that's it.

 

and its the ONLY thing that wont open up...(beating head on wall)

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3 minutes ago, cleatus said:

work PC install. 

You need to give us information instead of " (beating head on wall) "

So your work PC install is what?

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So you installed it on your personnel "work/business computer"?

Do you have administrative privilages when you installed it on your "work/business computer"?

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46 minutes ago, cleatus said:

we only use Microsoft system center endpoint for antivirus--and centrally administered--I may not be able to turn it off due to restrictions.

 

3 minutes ago, cleatus said:

I do.

Something doesn't sound right here!

Do you have a IT department?

Show him the software and ask if consumer based software will run on your " it is a work/business computer "

Point him to system requirements.

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lolz

I am the IT department.

I just am tired of dealing with third party software that should work right out of the box

Our computers are WELL over the minimum specs.  Our Windows installs are very vanilla, so a conflict, while possible, is not likely.  And if this software cant handle Microsoft antivirus...well...

 

The install went fine as far as I could tell (minus the 4.5 gb of stuff it installed...)

I installed it as admin(me logged in), and as the user, using my admin credentials  -Both I, and the standard user get the same results.  DVD creator will not open---everything else will.

I tried both the "complete" and "choose what is installed options"--same result--DVD creator wont open

 

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2 minutes ago, cleatus said:

lolz

Since you think this is 'fun, laughter, or amusement' I will leave it there, bye...

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not eve sure where you got that...but whatever

the lolz was I was giggiling because its me...the "it guy here" and I have to solve this...there is nobody else.

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3 hours ago, cleatus said:

not eve sure where you got that...but whatever

the lolz was I was giggiling because its me...the "it guy here" and I have to solve this...there is nobody else.

Something doesn't add up.

1)  You did not post the dxdiag.exe file that was requested.  As an IT guy, you should know how to do that.   That means we don't know if your OS is up to date, if your video and audio drivers are up to date, etc.

2) You didn't explain if you have the special version designed for multiple computer installs (networK) or not.  Where and when did you buy the Platinum version?  If directly from Roxio and return it.  Let us know; we may have other suggestions for you.

3) You did tell us why you bought the entire suite of programs just to get the DVD burning program when that program is available as a stand alone. (Palladium)

4)  You didn't say "Reboot and try again. 😂

 

 

Edited by sknis

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Reboot?  lol...I am ready for format C:.... :)

 

1. I will get the dxdiag soon--been fixin the other hundred issues here as well.

2. Single version, one license.  just purchased to author a single DVD.... purchased direct.  SHI I think.  electronic license/download

3. didn't know there was a stand alone version.  This was cheap enough to get the full package in case we needed the other goodies.

4. yes...we use that a LOT.  funny part it is works a lot of times!!!!

 

 

PS--just ran updates on that offending PC.  I did update video drivers and BIOS.  No change  still wont open. 

I gotta run to another fire right now.  I will be in touch.  thanks to those that are helping!! :)

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On 5/21/2019 at 3:17 PM, cleatus said:

We just purchased Roxio Creator Platnium NXT7 

You bought Small & Medium Business/ Roxio Creator Enterprise software.

Since no one here runs that software you need to contact Roxio Small & Medium Business / Roxio Creator Enterprise support.

Email or call vlp@roxio.com or 1-877-682-6735 Sales and ask for Enterprise support.

 

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Well all...thanks for trying to help!

The user decided that they didn't want to spend any more time on this software and found another DVD authoring SW--which worked and had his DVD ready in no time.

 

So I guess we don't have to worry about trying to make this one work!

thanks again. :)

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