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eprince

Upgrade to Roxio Creator NXT 7 from Version 4

Question

Hello, I have used Roxio for over 25 years now, going back to Media Creator.  It is the single best piece of software that I have ever owned.

Upgrades are painful, excruciatingly so.  Problems are 100% to be expected.  When we paying customers engage Technical Support, we are barraged with questions, "Did we do this?", "Did we do that?", "Did we do this & that?", "Was this running?, "Was that updated?", etc., etc., etc., as if WE are the root cause of the installation problems of Roxio Creator, most certainly not Roxio, WITH ABSOLUTELY NO  WRITTEN PUBLICATION OF EXACT & PRECISE INSTRUCTIONS TO FOLLOW in order for a fail-safe installation so that we can proceed to using the software for which we paid our money, rather than fixing it.

Are you following me?  Yes, I have been around the block, once or twice.  I am not a technological novice.  I know how "Support" attempts to get rid of us paying customers by NOT providing root cause solutions to problems that were intentionally sold to us, a Testing Department not in existence.

 

BEFORE I PAY MY MONEY TO UPGRADE:

What is the link to Roxio's written instructions on the exact & precise instructions for a problem-free installation of Roxio Creator NXT 7 Pro, $129.99?

This question is asked because a casual perusal of the Roxio website demonstrates that customers apparently installed Roxio Creator NXT 7 Pro because of their grand ignorance of installation requirements, and not having ESP.

 

Specifically, I have a fully up-to-date Windows 10 OS running Windows Defender.  My objective here is for Roxio not to direct blame to ME for the failure of its $129.99 software to install on my computer.

 

ALSO, I am upgrading because Record Your Screen is highly problematic, as the Roxio website will provide testimonials.  I want to know how to use it with 100% confidence.  In particular, I am sick-and-tired of Record Your Screen indicating that it is working for X number of minutes, only to record 6 seconds.

 

I have a command of the English language, second to none.  I articulate things well.  I provide proof-positive data on the observations of the failure of the software that I purchase.  Tech Support "professionals" are typically incapable of understanding the English language, using any prior "expertise" in what is purportedly their core competency  and taking ownership of a "valued" customer's issue.  Please, do not pawn me off to a rookie.

 

My goal is to avoid the absolutely miserable installation nightmare that I had upgrading to version 4, which explains why I have waited to upgrade; and, I can wait longer.

 

Thank you.

 

Edited by eprince

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47 minutes ago, eprince said:

What is the link to Roxio's written instructions on the exact & precise instructions for a problem-free installation of Roxio Creator NXT 7 Pro, $129.99?

There is no such installation guide and never has been.

48 minutes ago, eprince said:

Are you following me?  Yes, I have been around the block, once or twice.  I am not a technological novice.

Yes, then you know the thousands of different software configurations folks install that may cause problems installing any software.

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Why do you want to upgrade - other than screen recorder?   The more recent versions of Creator have been dumbed down.  The tech support comes from a group of people who work for Corel so there are no true Roxio experts remaining.
 

Edited by sknis

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2 hours ago, sknis said:

Why do you want to upgrade - other than screen recorder?   The more recent versions of Creator have been dumbed down.  The tech support comes from a group of people who work for Corel so there are no true Roxio experts remaining.
 

I am looking for the new AV formats.

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2 hours ago, cdanteek said:

There is no such installation guide and never has been.

Yes, then you know the thousands of different software configurations folks install that may cause problems installing any software.

Yes, I do.

I know many things.

I also know that technology companies purportedly have have Testing Departments, as they too know that the software that they want to sell will be soled to millions of "valued" customers with different software configurations.

I also know that many "valued" customers have standard configurations, the basic Microsoft Windows 10 and Office, yet, software does not operate as represented, pre-sale.

I also know that many people allow for failure, excusing away why it is A-OK Fine, Peachy Keen and Hunky Dory that a product represented pre-sale as being able to operate does not in-fact operate then, and only then, being told post sale what the "valued" customer did wrong and why the "valued" customer is at fault.

I also know numerous Fortune 500 technology companies with whom I have implemented Service Level Agreements for which they balked stating, "It NEVER breaks."  I also know that I have collected millions & millions & millions of dollars from these tech companies in penalties for representing one-thing pre-sale and delivering quite a different experience post sale.

So, do you find such a situation acceptable to you?  THAT I do not know; but, I am curious.

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7 minutes ago, eprince said:

I also know that I have collected millions & millions & millions of dollars from these tech companies in penalties for representing one-thing pre-sale and delivering quite a different experience post sale.

If your some kind of software police maybe you should be talking to Roxio legal department, I'm just a Roxio software user.

This is a user to user forum, we avoid any legal talk here.

For the price of the software and what it does for me I've been happy.

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23 hours ago, cdanteek said:

If your some kind of software police maybe you should be talking to Roxio legal department, I'm just a Roxio software user.

This is a user to user forum, we avoid any legal talk here.

For the price of the software and what it does for me I've been happy.

Agreed, I as I noted at the beginning of my post.

Upgrades are painful, and should not be so.

I am asking for Roxio's written specifications for a problem-free upgrade.

A cursory review of the Community clearly shows that I am not the only one with upgrade problems.

Perhaps the disclosure of the exact specifications required for an upgrade would be helpful to us "valued" customers.

Simply directing to antivirus or some such other low intelligence excuse as the culprit is not acceptable.  Windows Defender, Norton and MacAfee, at a minimum, should be tested against with corresponding specifications not only for installation but on-going utilization of the product.  Alas, apparently not.

 

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9 minutes ago, eprince said:

I am asking for Roxio's written specifications for a problem-free upgrade. 

As I pointed out earlier there is no such installation guide.

System Requirements..

Quote

Specifically, I have a fully up-to-date Windows 10 OS running Windows Defender. 

Don't let Microsoft off the hook for causing problems especially with there updates.

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4 hours ago, eprince said:

I am asking for Roxio's written specifications for a problem-free upgrade.

A cursory review of the Community clearly shows that I am not the only one with upgrade problems.

This forum is not an interface between users and Roxio technical support, it is a user forum populated by users of the software who try to help each other.  I doubt that any Roxio staff ever come here, apart from the Forum Administrator.

We users have told you there is no such installation guide.  Have you asked Roxio?   There is a button in your software to communicate with them (Send feedback), have you used it?  You should.

Regards

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Well, I was a beta tester for Adaptec in the beginning. Yes, we had issues but most end users did not have issues even after the sale to Roxio we had reasonable tech support. I have to agree with eprince

I actually loved this program it was the first and the best up until a year or so before Corel bought them out. Seems to me the last working program was the 2012 Version which had issues with some of the modules None of the NXT version has really worked at all, the last I purchase was NXT 3, which cause all kinds of conflict with my other software BSOD on install. 

Now with each new version, i see modules are being removed and many issues installing and running the programs.  So I have found other means to do the things I need to do. out of the good memories from the past at each new release, I come here to see what the user experience actually is

it's a darn shame that Roxio failed and Corel took over, it's very clear they are just running the program off the backs of peoples memories of the past.

Sorry if this sound like a rant, it's not it just my disappointment. I fully understand this is a user to user forum. I participate in several for the hardware and software that I use every day.

At this point in time with CD DVD and BR fading into the past along with floppy drives and Spinner hard drive I suppose it really doesn't matter much. There are many programs out there free or very cheap to convert VHS to DVD., also to copy DVD, BR to duplicate or convert to MP4. The movie creator hasn't worked since 2010 or so there are other option available nowadays. Pinnacle.comes to mind.  for a full-blown suite, I never really had much luck with Nero might have been that they were the competition back in the beginning. I just never had any luck getting it to work for me.

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Pinnacle is owned by Corel but it does not seem to suffer the same fate as Roxio.

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