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NO PICTURE JUST SOUND IN VIDEO


Sylv
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Wondering if anyone can help.  I am using Roxio Creator 2012 Pro.  I have just downloaded a video from Vimeo which is 2GB and mp4, trying to edit in videowave.  Once the video is inserted into videowave I get this picture, see below.  No picture just sound.  Thanks appreciate any help.

One.png

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Running Creator 2012 on:  Windows 10 64 bit operating system, please see picture.

Not really as it's password protected.  All my other videos go in perfectly fine and I can edit them, all mp4s.  Just wondering if it just didn't download from Vimeo well.  I am downloading it again, says it's got 2 hours left.  Thanks for your help.1132867142_Screenshot(323).png.c19c644c4d20031d7fe766381147b81c.png

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