NO PICTURE JUST SOUND IN VIDEO

[Sylv]

Wondering if anyone can help.  I am using Roxio Creator 2012 Pro.  I have just downloaded a video from Vimeo which is 2GB and mp4, trying to edit in videowave.  Once the video is inserted into videowave I get this picture, see below.  No picture just sound.  Thanks appreciate any help.

[cdanteek]

Is the video copyrighted?

[Sylv]

No it’s not, just a home video a friend did that I want to edit. Thanks. 

[bimicher]

Can you post the full properties of that video?

[Sylv]

Yes, here you go.

[cdanteek]

What operating system are you running Creator 2012 on?

It might just be a missing codec, gspot codec information appliance.

Can we download the video from Viemo?

[Sylv]

Running Creator 2012 on:  Windows 10 64 bit operating system, please see picture.

Not really as it's password protected.  All my other videos go in perfectly fine and I can edit them, all mp4s.  Just wondering if it just didn't download from Vimeo well.  I am downloading it again, says it's got 2 hours left.  Thanks for your help.

[bimicher]

Does it play correctly on your computer with WMV or VLC?

[Sylv]

Yes, it plays great on my computer WMV, all options. Thanks