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What is the name/version of your Roxio software?

 

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Forgot about the most important info.. Newbie..lol.

It's Roxio Creator Starter ( Version12.1.0.311 / Build 101842a) that came on a Dell Machine and it's not available any more on Dell site and

customer do not have any CD.   

 

 

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When you open the main program interface do you have File,Tools, Help at the top?

Under Tools do you have Configure Roxio Burn Desktop App, click on it.

 

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Does the customer ever use the Roxio Creator Starter? Have you tried to disable or uninstall the Burn viewer program?

The Starter program is very old and basically useless since it has many features missing or crippled. Perhaps the customer should just uninstall the whole program and get a "proper" version.

As far as I know that Starter program was unique to Dell and only came with the Dell computer and was never available as a download.

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Found that with the latest updates from W7, the  CD/DVD drive become not compatible. 
We end replacing the drive and everything started to work.
Thanks.

Admin, Please Close the topic.

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