Features on Creator NXT6

[Joyce P 0]

My new pc using Windows 10 came with Roxio Creator NXT 6 and I am having trouble getting it going properly.

1. Many of the photos, but not all, from my Samsung Galaxy S7 will not load anywhere into Creator NXT 6. I have tried all the features MyDVD, Photosuite, Videowave. From older forum posts I made sure the photos were not taken in Raw mode. In addition my husband's Galaxy S5 is loading just fine as is my regular camera. The file extensions are all .jpg. I am at a loss as to how to fix.

2. Creator NXT 6 does not appear to have the video themes with menu buttons like previous versions. Are they hiding somewhere I haven't looked or are they no longer available? I have used them for many videos over the past many years and really want to find them.

I will appreciate any assistance and direction you can provide.

 Thank you in advance.

 

[bimicher 132]

If NXT 6 came pre-installed on your computer, then it may well be a limited version of the full program and will have several features/options missing or disabled.

What version of Roxio did you use previously and what is a full purchased version?

Do you get any error messages when trying to load the pictures? Are the pictures identical in specs/properties?

[Joyce P 0]

When I purchased the pc, I also purchased Creator NXT 6 from the retailer Micro Center, which was the upgrade version of the 2 they offered. I assumed it was the full program. Would you like to know the serial number for verification? The most recent version on my old pc was Creator NXT which I downloaded and still have the serial number for that as well.

The error message on the troublesome photos, when I try to bring into any of the Creator programs, is a red circle with a diagonal bar and the pop up message reads,

"One or more files you are trying to add cannot be edited, and have not been added". The interesting thing is that it is on about 90% of that particular photo file...a very few pics in the same file came in just fine.

[Brendon 204]

Hello Joyce,

Please see this thread.  It will explain the problem.  It has to do with the way the S7 saves Exif data into its JPGs.  Creator has suffered from this problem since at least as far back as NXT2, and Roxio have never fixed it.

The easiest work-around is to Load rejected photos into some viewer program which will let you save them again. Done properly, when saved they should still contain your Exif photo metadata but be accepted by the Roxio software.

For the technically-minded, Exiftool by Phil Harvey will rewrite the exifdata too.

 

Regards, Brendon

[Joyce P 0]

3 hours ago, bimicher said:

If NXT 6 came pre-installed on your computer, then it may well be a limited version of the full program and will have several features/options missing or disabled.

What version of Roxio did you use previously and what is a full purchased version?

Do you get any error messages when trying to load the pictures? Are the pictures identical in specs/properties?

 

[Joyce P 0]

Thanks to both Bimicher and Brendon for your quick responses.

Brendon: I have read thru the thread you recommend and will proceed to try the work-around. Will let you know how it goes. "Exif photo metadata" is a new phrase for me so I don't understand exactly what I need to do with it if anything. Meanwhile, I'll try to save the photos in another viewer program. Thanks again!

Bimicher: I am interested to know if I have a limited program and would appreciate your input here. From you comment, it appears that one of the features I'm missing has not been abandoned on the program, it just isn't part of mine. Pls let me know if supplying you with the serial numbers would help you identify the problem.  Many thanks!

Best Regards,

Joyce

 

[bimicher 132]

This is not Roxio support so the serial numbers tells us nothing. If you bought the NXT 6 as a separate program (and The Micro |Center installed it for you) then it should be the full retail version. Did you get a disc when you bought it?

I think Brendon has identified the problem though. I know that certain photo editing programs do "corrupt" the Exif meta-data for the photo files.

[Brendon 204]

Hi Joyce,

At the risk of putting it very simply, Exif is a standard for embedding all sorts of info about how and where and when the photo was taken, (aperture, speed, camera type, location etc etc) into the actual photo.  The problem is that two major competing standards have been developed (ain't that typical?) and the Roxio software only handles one of them.   Most viewer programs can read either type and save photos in a format that Roxio handles.

Regards, Brendon

[Joyce P 0]

Bimicher: Sometimes I can't see the forest for the trees. When you mentioned a limited vs full program, I had not connected it to mean a "standard" program vs "premier" program. I think my issue has been that I had purchased a standard program when I've been accustomed to using a premier in previous Roxio programs. So I think the solution is to upgrade to a premier version. I just want to be sure the premier version has all the features/options that I'm looking for. Do you like the Creator NXT 7 Pro for instance? I'd like your opinion if you're allowed to share it. Meanwhile, many thanks for opening my eyes!

Brendon: Thank you for the explanation of Exif. I'm going to pursue your recommendations and let you know how I do. Meanwhile thank you again. BTW we visited your country few years ago and fell in love with it. Would love to return one day.

Warmest regards to you both,

Joyce

[Joyce P 0]

Hi Brendon,

I have been reading about Exif and then I contacted Samsung support. According to Samsung the S7 does not have Exif file format. So I don't know if that's correct or if the agent just doesn't understand. Your thoughts?

Could it be that the compatibility issue is between my new pc (Windows 10) and my new Creator NXT 6? All the files are .jpg and always download into the Windows Picture program from the S7. It is between the Picture program and Creator NXT6 where the problem is. BTW I have tried to import S7 photos into other photo viewing programs to no avail...same issue. I'm really stumped  

I am also considering an upgrade to Creator NXT7 Pro because it seems like that's the program that has all the features I've been hunting for. .I wonder if that might help. Your thoughts?

Best regards,

Joyce

[Joyce P 0]

Hello again, Brendon

I just discovered something I'd like to share with you. I took a photo this a.m. and sent it to Windows Pictures then unsuccessfully sent to Creator NXT. I looked at the properties of photo. I am attaching the photo then the properties pages. The one with the date July17, 2019 is from Windows Pictures and the one  with the Red circle is from the Roxio program. Check out the dates! Does this point me in another direction to solve this issue? Your thoughts?

p.s. In case you cannot see the date on the Red Circle one, it reads 8/30/2017 2:26 AM

[Joyce P 0]

Brendon,

I'm sorry to be such a bother but I just found on drilling deeper into Windows Picture properties for this latest photo that the EXIF version is 0220. I guess Samsung was incorrect. should I change/delete that version? What would be your advice here?

I'll try not to bother you more for a while. Many thanks for your patience!

Have a great day,

Joyce

[bimicher 132]

Why are you "sending" the photos from the S7 to "Windows Pictures"? Why not simply copy from the S7 to your computer using Windows Explorer? Then load those files into Roxio and see if they still give the problem

Unfortunately your images do not show any properties information. Selecting the "Details" tab show a lot more info.

 

Upgrading to NXT 7 will not solve your problem. In fact there is very little new in NXT 7 compared to NXT 6

[Joyce P 0]

Hello, bimicher

To answer your question, when I plug in my S7 phone to transfer photos to pc the Windows picture file (like "documents", "music", "pictures") is just there and always has been a very easy storing place and not the greatest for editing. When you say to use Windows Explorer, I'm not sure what you mean. Where on Windows Explorer could they go? How would I store photos on it? Sorry to be so slow.

I can send the details tab which does show a lot more including the EFIX version 0220. I'm just learning about EFIX and see there are several versions out there. Do I need a different version that would be compatible with Roxio? (I refer to an earlier post above by Brendon) Would you want to see that tab? I'll send a screen shot if you want. Just let me know.

The NXT 6 I have does not have all the features I'm used to in the previous Roxio versions so I'm considering upgrading to NXT Pro 7. The online description seems to offer more than I currently have with standard NXT 6.

Once again, I will appreciate any input you can offer to help me.

Warmest regards,

Joyce

[Joyce P 0]

bimicher: I forgot to mention the screen shots I featured above showed a 2017 date on the Roxio red circle photo I took today. That was the reason I sent the screen shots and then inquire about EXIF 0220 if that's the incompatible version for Roxio. Sorry.

[bimicher 132]

I think Windows Explorer has been replaced by something called File Explorer in Windows 10. I don't use W10 so I don't know how that functions. You should be able to use it to copy any photo files from your camera to any directory on your system not just the directory that W10 uses by default. I have no idea whether your Windows Picture does any modification of the Exif metadata when it transfers the files from the camera to the hard drive.

The Exif version number is set by the software in your camera. I have pictures with version 220 that were taken over 10 years ago and also have pictures with version 230 that were taken with a 2 year old camera. Roxio Creator NXT 6 has no problem opening pictures with either version.

Are you doing any editing/modification of the pictures before loading them into Roxio?

Exactly what version of NXT 6 do you have. Look at Help/About and it should give you that info

[Joyce P 0]

bimicher, Thank you for getting back to me so quickly. I have a few photo directories/programs on my pc which I've tried and nothing seems to work. I even tried to copy into Creator NXT 6 Photosuite...to no avail. I guess I need to get yet another app.

I researched my photo history and all the EXIF versions going back several years is 0220 in Window default directory, both from the camera and from the phone. I also went directly into the camera and there is no EXIF data showing up...only when it appears in W10. For your question of editing/modifying, the answer is both yes and no. I purposefully did not edit/modify the most recent photos I've been taking to work on this problem. A few of the ones, again not all, which alerted me to this problem were modified a little back when I had Windows 7, not any modifications in W10.

I am attaching a screen shot of the Creator NXT 6 version tab. Let me know if it tells you what you need.

Thanks for staying on this with me.

Joyce

 

Edited July 17, 2019 by Brendon
protect serial number

[bimicher 132]

Could you upload a problem file to a website such as GoogleDrive or DriveOne from where we can download it and have a look at it?

[Brendon 204]

Hey Walt, here are a couple of photos which exhibit the problem.  They were taken on an S7 phone.  They're zipped so they don't get modified by uploading here, and you can experiment without altering the originals.

photos.zip

NXT 7's Slideshow Assistant rejects the one straight out of the phone, but accepts the other which has been re-saved.  Here is a screen-shot of Slideshow Assistant a couple of minutes ago.  That is NXT 7, but the photos are behaving exactly the same as they did with my NXT 6 last year.

 

Hi Joyce,

Yes, the Samsung agent is wrong.  Can't blame him I suppose, they're telephone answerers not technical people.  The S7 photos do contain Exif data and if you load them into a (non-Roxio) photo editor and then re-save them, the Roxio programs will accept them going forward.

The dates on the screen-shots you posted - That isn't a new direction to look, it just confirms that the Roxio program can't read the S7 Exif data properly.   There are two ways to store numbers in Exif and Roxio gets the numbers back-to-front.  

There is no point in your paying to get NXT 7, since it behaves the same way as NXT 2, 3, 4, 5, and 6 did.

Viewing photos:  They've taken away the old Windows Photo Viewer from Windows 10, but if you right-click a photo and look down the options available you should see "Open With", and going right from there you should see "Paint" among the selection.  If you open a copy of a rejected photo in Paint, and then save it again, the saved photo should be accepted by Roxio.    (I suggest working on copies while you get this sorted, so you don't overwrite the originals)

 

Whew!  Did I answer all the questions? 

Brendon

 

[Joyce P 0]

Many thanks to both Brendon and bimicher for your quick responses. I am very frustrated and I really appreciate your patience! I will get into your suggestion, Brendon, when I am once again able to be on the pc. I must be away from it for a few days but will return soon and let you know how I do.

BTW I have read how the new Windows 10 photo program is playing to at least mixed reviews and there are several sites giving instructions how to return to the old Windows Photo Viewer. I'm eager to try the Paint option first however.

Many thanks once again for staying with me, guys!

Have a great few days ahead. Will chat again soon.

Best regards,

Joyce

[Joyce P 0]

Hello, Brendon and others who want to jump in,

I am back at this project and have been eager to try the Paint option you suggest above. I followed your instructions and Roxio still rejects the "Paint" photo copy...still the red circle. Interesting discovery just today. I shot a brief video via Galaxy S7 which is mpg and it loads beautifully. So Roxio accepts new mpg files but not jpg.

I wonder if returning to the old Window Photo Viewer would help. Your thoughts?

Also if anyone else has some ideas I am open.

Many thanks!

Joyce

[Brendon 204]

Hello Joyce, nice to see you back.

The MPG files from the S7 don't use Exif data like the JPGs, hence there's no issue there.  I'm surprised that Paint didn't correct the Exif data, but I don't have Creator on this machine to check it.

Please 'scuse me, but it's after 11:30pm here and I'm just about sagging off my chair so I really need to go get horizontal before I fall over.   I'll come back to this in the morning after I've re-charged a little.

Regards, Brendon

 

[Joyce P 0]

Totally understand. Sleep well.

Meanwhile when you are recharged in the a.m. consider what I just discovered:

My S7 JPGs show NO metadata (EXIF) when I look at the individual photo, go to Properties, then Details...it's blank!

Appreciate your patience and your help.

Thanks!

Joyce

[Joyce P 0]

Actually the EXIF is missing when I try to load into Roxio, however it appears to be there in Windows.

[Brendon 204]

Hello Joyce,

I'm sorry Paint wouldn't save your JPG in an acceptable manner - I was sure it did it last time I tried, but perhaps M$oft have changed something again?   It certainly didn't fix the photo today.

I've been working today on editors which allow you to save a JPG which the Roxio apps will accept. The old ones I use tend to destroy the Exif data, but I found an editor that will let you load a 'rejected' JPG and will then save it to an accepted format with the Exif data apparently intact.    IRFANVIEW (homepage link) is small, well-known, safe, and simple enough for your 'load/save' operation even though it has lots of abilities.   Oh yes, and it's FREE for personal use.  You'll see my 'rejected' photo was accepted by Roxio after a load/save in Irfanview.

The others that worked were Paintshop Plus, and Gimp (too complicated, as were the Commandline converters).   AcdSee demolished the Exif data.     Windows Photo Viewer didn't help. 

 

Whew!  How's that?   To summarize,

-The Roxio apps handle the S7's MPG files and its JPG photos taken in 'Burst mode", but don't like the Intel Exif standard the S7 uses for single JPG shots.   These photos have to be converted to the Motorola Exif standard, to be used by Roxio.

 

Best regards, Brendon

[Joyce P 0]

Hello Brendon,

It's funny how pics taken with previous versions of Galaxy work fine, it's just with the S7 that's problematic. Wonder what changed in the S7? I have a couple of questions:

1. The IRFANVIEW is a photo editing program so if I have a file that contains multiple pics e.g. 200 then how would I deal with so many when IRFANVIEW appears to be a single pic at a time? With the old MS Photo Viewer I could move an entire file of say 200 onto Roxio. I wanted to ask this before I downloaded IRFANVIEW.

2. Is it possible to reset phone camera app to work with Motorola EFIX standard vs whatever it's using now? Or is changing any of the camera settings worthwhile?

3. I have a pic taken as a "burst" by accident and tried loading that but alas...didn't work.

NEWS FLASH!

I was just playing around with more research and trial/error and made this latest discovery. It could be you mentioned this earlier and I just didn't pick up on it (Sorry if so).
Using a rejected .jpg photo, I "opened with" Paint and saved the individual pic as a .gif and Roxio accepted it!  So it would take some time bc I have to work with the individual pic but at least after that tedious step I can load into Roxio. I know Roxio accepts .mpg files already. Your thoughts??