Denj Posted August 20, 2019 Report Share Posted August 20, 2019 Have others been having trouble getting technical support? I opened a ticket on August 5 because Toast 18 would not install on my mac. For 8 days I was getting emails from support with suggestions that did not help. Then they went silent. No response to my emails. Three times I called into support, they say someone will call me back but it never happens. I am ready to call VISA and ask for a charge back for the Toast 18 purchase. Quote Link to comment Share on other sites More sharing options...
Brendon Posted August 20, 2019 Report Share Posted August 20, 2019 They would seem to have given up. That's disappointing. If you're going for a refund, make sure you do it well within the advertised 30-day guaranteed refund period so there can be no argument. Quote Link to comment Share on other sites More sharing options...
ogdens Posted August 20, 2019 Report Share Posted August 20, 2019 Here is Roxio's refund site http://shop.roxio.com/store/sonic/html/pbPage.en-returns-cancellations#q3 Quote Link to comment Share on other sites More sharing options...
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