PhotoShow Desktop Problem

[Sans]

I'm baffled, as I've been making PhowShow videos for many years and

downloading them to DVD's.

I can play my new PhotoShow video online at www.photoshow.com.

I downloaded the desk top Version 6 a few times.

When I open the desk top version, none of my music plays in the

video I made.

I'm using Windows 7 and IE 11.  And, it is the same problem if I open

it in Google Chrome.

All of this wouldn't matter but I cannot make a DVD from the online PhotoShow I

made. If there's a way to make a DVD from my online video I made, do you know

how I can?

What could be the problem causing my music not to play in the desk top version?

I've tried removing the music and downloading it many times, even changing the

songs.  Many songs I've had for years and some are new from Amazon Music that

I paid for...but, that does not matter because no music works; not even the generic

songs in PhotoShow.

My apologies if I posted this to the wrong place.

Thank you.

Sandy

[Yvette Cressend]

I had this problem two years ago, with many tech support tickets, the issue never got resolved.  I did a photoshow for a group we went on vacation, with hopes of buring dvds for entire group.  Music never would work, half the pictures did not appear.  NOTHING HELPED.  I gave up.  Hope you resolve your problem and let us know how it was resolved.  I have not burned a dvd in two years because of this.  I still make the photoshow, just email the links to my friends.

[Sans]

26 minutes ago, Yvette Cressend said:

I had this problem two years ago, with many tech support tickets, the issue never got resolved.  I did a photoshow for a group we went on vacation, with hopes of buring dvds for entire group.  Music never would work, half the pictures did not appear.  NOTHING HELPED.  I gave up.  Hope you resolve your problem and let us know how it was resolved.  I have not burned a dvd in two years because of this.  I still make the photoshow, just email the links to my friends.

I think it was 2 years ago when I made my last PhotoShow and it was just as easy

as the ones I previously made.  I just don't understand how the music is fine with the online

site and NO Music  plays on the desk top version. 

I'm sorry you weren't able to make your DVD.

For those of you who are making DVD's from the Desk Top Version, can you

think of any reason ours do not work?

Thanks much!