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Product key does not work


Hi, I have had this for a few years and it worked well. I upgraded my desktop (its about 4 years old now) and wanted to use the VHS transfer. I loaded the CD and being told my product key does not work. Have instant chatted once and called on the phone, with both responses of-"the technician will contact you via email" no time frame, just some time in the future. Why have customer service when it is difficult to actually get some resolution. I have read many other comments of the same issues. I have bought many Roxio products in the past for my self and family but will be now be looking at other brands. 

As for my invaild key-anyone know why this is occuring (when it worked well before)?



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Did you register the software when you bought it?

If yes then you can find your key on the Roxio support website. Look under Support/Product Registration on the header at the top of this page.

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