Videowave does not play sound for 4K video

[tonyio]

I have just installed Roxio Creator NXT and loaded in a 4K video captured from a SONY AXP33 camcorder.  No sound is played just a loud noise trying to play the video. The video is an MP4 file as per the sample attached below. Apologies as this may be too big of a file.

Any ideas about this problem? The video plays well within Windows Media Player and other applications.

Thank you for any help you can provide. If this issue cannot be resolved, I have no need for this software.

Regards,

 

[REDWAGON]

Have no idea of why your other video doesn't play but the one you attached plays fine, audio and video wise.

[tonyio]

Thank you for the information. All other video formats seem to play correctly but not the 4K videos.

I just purchased and downloaded the ROXIO NTX 7 PRO.

I will contact support and see what they say.

[sknis]

The narrator sounds like my sister-in-law !

Since it is an audio issue on your computer (mine also plays fine in VideoWave), download the free Any Video Converter (link)   and reconvert the mp4 file to mp4.  That should take care of the audio issue. Your file has a pretty high quality audio quality.

 

[cdanteek]

13 hours ago, REDWAGON said:

 but the one you attached plays fine, audio and video wise.

How can that be the audio is muted!

I get no audio viewing it on the Roxio site and no audio downloading and playing with WMP but VLC plays it fine.

[Brendon]

Tonyio,

I downloaded the video you attached, and when it was played in NXT 7 Videowave, the audio was quite atrocious!    It was, as you described, just a loud noise.

Frank, did you try it in NXT 7 Videowave?       On my machine it does play nicely in VLC, but not in Videowave.

I checked the download with the Media Info utility, and it said that the audio track was PCM in Big-Endian byte order.  (Google Big-endian PCM to see what that is)

 

I suspect that this is the problem.  Most PCM audio is stored Little-Endian and while the VLC player can handle that, I don't think that Videowave can.   (It doesn't handle alternate-endian JPGs, either).    Trouble is that I can't find any other MP4s with Big-Endian PCM audio to test this out.  They seem to be all Little-endian.

If NXT 7 isn't going to do the job you need and you bought it direct from Roxio, you should consider applying for a refund before the 30-day period expires.

Regards, Brendon

 

 

[tonyio]

Drendon,

Good to hear that you had the same problem as me.. I had some feedback from support. They did ask if I am using a 64 bit Windows which I am on this new laptop.

 

In addition, I had the following reply from Corel support:

It seems that I will have to ask for my money back regarding this software.

 

Edsel Teodoro (Corel) Sep 27, 10:33 EDT Hello Tony, Thank you for contacting Corel Customer Support. My name is Edsel and I have been assigned to your ticket. I do apologize for the inconvenience. I understand that you are having an issue while using our program. Let me go ahead and help you.   With regards to your concern, I do apologize but the 4K resolution is not supported by the program.   Please do not hesitate to contact us with any further questions. Regards, Edsel Corel Customer Support Services

 

 

[Brendon]

Hi Tony,

4K not supported?  I guess they should advertise that 'fact' at all points of sale, then?    However, since we're having trouble with the audio but the software handles the video, it seems unlikely that 4K video resolution is the problem.   In any event, it seems you need a refund. 

Cdanteek, Redwagon, Sknis,   (and anyone else who tries it)  in case it helps to solve this, would you each tell me if you're using 32- or 64-bit Windows, and if your Videowave sound plays okay with the attached clip?  - I'm in Windows 10, x64, and get loud random noise but good video.

Thank you, Brendon.

[tonyio]

Hi Brendon,

I did request for a refund which has now been approved.

Just on a similar note, few years back I purchased Creator NXT 3 (possibly in 2013) which I have been using on my old laptop ( i3 ASUS S200E) successfully without much problem.

It is disappointing that the actual software of NXT 7 seems to be similar if not the same as per the earlier version. In fact when VIDEOWAVE of NXT 7 was running on the new laptop, the Task Manager was showing that VIDEOWAVE was running as a 32 bit process.

I suppose I will have to look for alternative software that can support 4K and also has an audio recording/editing capability.

 

[sknis]

13 hours ago, Brendon said:

Cdanteek, Redwagon, Sknis,   (and anyone else who tries it)  in case it helps to solve this, would you each tell me if you're using 32- or 64-bit Windows, and if your Videowave sound plays okay with the attached clip?  - I'm in Windows 10, x64, and get loud random noise but good video.

Thank you, Brendon.

64 bit here.  I downloaded the video but perhaps I automatically converted it.  Here are the properties.

064A0F05-61B7-40C3-8704-5752CFAC3FA8.SNAG

[cdanteek]

W7 X64 audio is static in Videowave and 16-bit big-endian.

[Brendon]

Sknis:  Thank you.  I suspect Snagit converted it.

CDanteek:  Thanks for the confirmation.

Redwagon: No reply.

Tony:  Glad the refund is on its way.   You noticed that about NXT?   Most, if not all of the Roxio modules are still 32-bit and don't seem to change much from  version to version, apart from when MyDVD was quietly killed off and replaced with a much simplified Corel product.   (I suspect there are few original Roxio staff left)

I'm pretty sure it's not the 4K video resolution that is causing your problem, but failure of the software to handle the type of audio which is output by the Sony AXP 33 camcorder.  In any event, you need different software.

Go well,

Brendon