USB capture device not installing properly

[sjwomersley]

Hello,

I have Roxio Easy VHS to DVD as part of the Creator 2011 Special Edition suite. I am running Windows 10 64-bit and when I connect anything to the USB capture device (camcorder, VHS player, DVR) no video displays on screen, I just get audio and even that depends on the cables I use. I also tried this on a Windows 7 64-bit machine and got the same result.

When I checked device manager it has two entries relating to the USB capture device - one says "Roxio Video Capture USB" and the other says "USB 2861 device". I have tried searching for drivers and nothing comes up. I have tried repairing the installation: unplugged the USB, disabled antivirus & firewall, ran the CD repair tool, restarted my computer, plugged the USB back in. This hasn't worked either.

Does anyone know how I can fix this please? I know this is fairly old technology now but I only have 8 VHS tapes to convert to digital so I really don't want to buy newer software and a capture device if I can avoid it.

Thanks in advance!

Sam

[cdanteek]

Your W-7 64 should work fine.

With the USB Capture Device plugged in open device manager and right-click uninstall on the two Roxio entries, unplug the USB capture device and reboot the PC.

When the PC is up and running place the Software disc in a drive and choose repair when the disc is finished reboot the PC.

When the PC is up and running open the Roxio software and plug in the USB Capture Device, does it work now?

If not do you show an entry in device manager for 'Other Devices'?

 

[sjwomersley]

Thanks for the quick reply! I'll have to check this when I get home, wasn't expecting any responses that quickly and I can't test it right now!

There was nothing in the Windows 10 device manager under "other devices" but I'll have a look on the Windows 7 machine and let you know.

[cdanteek]

Do you have a webcam hooked up on the W-7 machine?

If so I would disable it before the above procedure.

[sjwomersley]

I followed what you said exactly and have now got it working! Can't thank you enough! If you're ever in Leeds, UK I owe you a beer!

[cdanteek]

Thank you, glad your up and running.

[sjwomersley]

Hi There,

 

Long time no speak! I'm hoping you can help out with this problem again please...

 

My Windows 7 PC is no more so I only have Windows 10 now. I have exactly the same problem as before, except this time there is no audio or video. I have tried repeating all the steps above, and disabled the webcam, but I just can't get it working.

 

Thanks,

Sam

[cdanteek]

Post a pic of your Roxio USB capture device.

[sjwomersley]

Sure, here you go. Thanks!

[cdanteek]

Try this again.

With the USB Capture Device plugged in open device manager and right-click uninstall/delete on the two Roxio entries, unplug the USB capture device and reboot the PC.

When the PC is up and running place the Software disc in a drive and choose repair when the disc is finished reboot the PC.

When the PC is up and running open the Roxio software and plug in the USB Capture Device, does it work now?

If not do you show an entry in device manager for 'Other Devices'?

[sjwomersley]

I've given it another go and it's still showing up the same in device manager; I don't have an entry for "other devices":

 

[cdanteek]

Sorry, I screwed the pooch on this one!

Your USB Device is an older one with those drivers ( Creator 2011 Special Edition suite ).

For Windows 10 you need the new USB Device that comes with 'Easy VHS to DVD 3 Plus VHS to DVD Converter' and the drivers look like this.

 

https://www.roxio.com/en/products/easy-vhs-to-dvd/standard/

[sjwomersley]

I've given it another go and it's still showing up the same in device manager; I don't have an entry for "other devices":

 

[sjwomersley]

That's what I was trying to avoid! I literally have one VHS to convert to digital which I am doing for a friend, it's not even mine this time!

Is there a way to do this in compatibility mode or do I need to find a WIndows 7 PC / buy Easy VHS to DVD 3?

[cdanteek]

1 minute ago, sjwomersley said:

compatibility mode

You can try but I think not.

1 minute ago, sjwomersley said:

or do I need to find a WIndows 7 PC / buy Easy VHS to DVD 3?

One or the other. Corel who owns Roxio offers other software.

[sjwomersley]

I've managed to borrow a Windows 7 PC, but I'm stuck with the same problem... Not having much luck! I've tried what you've said above, nothing is appearing in "other devices" and it still isn't working. Under "Sound, video and game controllers" I've got two entries: Roxio Video Capture USB and USB 2861 Device. 

[cdanteek]

I don't have anything else to tell you except the procedure you followed before, this thread, got your W-7 up and running before.

[sjwomersley]

Hi There,

I've had another go and now getting a "USB 2861 Device" entry under "Other devices" and another one the same under Sound, video and game controllers.

I'm at a loss with this! As you said, your solution worked last time!

Thanks,

Sam

[cdanteek]

The entry under other devices means you plugged in the device before installing the software and Roxio USB Drivers!

With the USB Capture Device plugged in open device manager and right-click uninstall/delete on the two Roxio entries, unplug the USB capture device and reboot the PC. 

When the PC is up and running place the Software disc in a drive and choose repair when the disc is finished reboot the PC.

When the PC is up and running open the Roxio software and plug in the USB Capture Device, does it work now?