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sjwomersley

USB capture device not installing properly

Question

Hello,

I have Roxio Easy VHS to DVD as part of the Creator 2011 Special Edition suite. I am running Windows 10 64-bit and when I connect anything to the USB capture device (camcorder, VHS player, DVR) no video displays on screen, I just get audio and even that depends on the cables I use. I also tried this on a Windows 7 64-bit machine and got the same result.

When I checked device manager it has two entries relating to the USB capture device - one says "Roxio Video Capture USB" and the other says "USB 2861 device". I have tried searching for drivers and nothing comes up. I have tried repairing the installation: unplugged the USB, disabled antivirus & firewall, ran the CD repair tool, restarted my computer, plugged the USB back in. This hasn't worked either.

Does anyone know how I can fix this please? I know this is fairly old technology now but I only have 8 VHS tapes to convert to digital so I really don't want to buy newer software and a capture device if I can avoid it.

Thanks in advance!

Sam

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5 answers to this question

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Your W-7 64 should work fine.

With the USB Capture Device plugged in open device manager and right-click uninstall on the two Roxio entries, unplug the USB capture device and reboot the PC.

When the PC is up and running place the Software disc in a drive and choose repair when the disc is finished reboot the PC.

When the PC is up and running open the Roxio software and plug in the USB Capture Device, does it work now?

If not do you show an entry in device manager for 'Other Devices'?

 

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Thanks for the quick reply! I'll have to check this when I get home, wasn't expecting any responses that quickly and I can't test it right now!

There was nothing in the Windows 10 device manager under "other devices" but I'll have a look on the Windows 7 machine and let you know.

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Do you have a webcam hooked up on the W-7 machine?

If so I would disable it before the above procedure.

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