Easy VHS To DVD Capture Device UB315-E Ver 3 Not Recognized At All In Device Manager Win 10 Home 64Bit, But Worked In 32Bit

[MrBruce]

I bought a new computer, my old one had Windows 10 32bit, this one is 64bit.

I installed the software for build 201B23A from my original installation disk and used my valid product key.

The programs Easy VHS to DVD and Sound Editor installed and load no problems.

The issue is the USB dongle is not being recognized in device manager, not even as an 'unknown device' it worked fine on my older 32bit Windows 10 OS.

I have come here to find out if the problem might be that the dongle is not supported in a 64bit OS such as Windows 10 Home Edition. The device worked fine on my other system and was recognized in both Sound Editor and Easy VHS To DVD programs.

Has anyone else had issues with the USB dongle not being recognized once it is placed in a USB port on a 64Bit OS? (As a side note, I quickly plugged the dongle into an old 32Bit Windows XP computer and the device showed up in Device Manager as 'USB 2861 Device'. Plugged it back into my Windows 10 Home 64Bit computer and no new devices showed up in 'Device Manager'

Bruce.

Edited November 20, 2019 by MrBruce
Did a test on Windows XP 32Bit added info into post.

[cdanteek]

Quote

Has anyone else had issues with the USB dongle not being recognized once it is placed in a USB port on a 64Bit OS?

No, the software disc has 32bit and 64bit drivers.

With the device plugged into a USB port, expand sound video and game controllers in device manager and post a pic.

Have you tried more than one USB port?

Have you plugged in another USB device into that port to make sure it is working?

Have you applied the update for Easy VHS To DVD 3 here?  http://softwareupdates.roxio.com/isum/vhstodvd/vhstodvd_sp3_to_88a.exe

What device are you using?

Edited November 20, 2019 by cdanteek

[MrBruce]

16 hours ago, cdanteek said:

No, the software disc has 32bit and 64bit drivers.

With the device plugged into a USB port, expand sound video and game controllers in device manager and post a pic.

Have you tried more than one USB port?

Have you plugged in another USB device into that port to make sure it is working?

Have you applied the update for Easy VHS To DVD 3 here?  http://softwareupdates.roxio.com/isum/vhstodvd/vhstodvd_sp3_to_88a.exe

What device are you using?

Yes I have tried it in several different USB ports to which work with other USB devices.

My device is the one pictured on the left side of your photo, it has a detachable pigtail USB cable that came with it, plugging just the Video Capture USB device without the pigtail into the USB port, still does not work. The service Pack package you linked to, I have already tried because when I clicked your link above, it gave me a file called vhstodvd_sp3_to_88a (1) which indicates it has already, previously been, downloaded and I ran it already, but I tried it again and there was no difference from the first attempt.

Here is a screen shot of my device manager with just the USB dongle (Minus the USB pigtail cable extension) in the USB port. It is pressed in as far as it will go. Worked fine with a test on an older Windows XP 32Bit Dell computer USB port. It showed up as 'USB 2861 Device' in XPs device manager, as you can see below no 'USB 2861 Device' listed. (oh, to keep you on track I still have and used the original installation CD that came with my capture device, it installed the software and I entered my valid product key and the software install went flawlessly and loads when executed.) (See my screen shot of my software loaded on screen and the version number below)

 

Edited November 21, 2019 by MrBruce

[cdanteek]

In Device Manager do you show anything under 'Other Devices'?

Did you install the software on the W-10 X64 before plugging in the Roxio USB Device?

The left device is old the right device is new.

Do you show anything under Sound Recording tab like I do?

 

Old Device

 

New device

 

Make sure your update looked and went like this, click below.

 

[MrBruce]

Ok it appears when attempting to run that program, even as an administrator I get this notice. Also included is a screen shot of my audio properties.

 

[MrBruce]

Here is my hardware and disk. I did not include the part that has the S-Video, RCA video and L/R audio input ports, that part should not have anything to do with the USB device being recognized.

Edited November 21, 2019 by MrBruce

[cdanteek]

There have been four versions of VHS2DVD Software I need to find out where 201B23A fits.

[MrBruce]

Ok I checked a few things out. I found a folder called Video Capture USB below are various screen shots pertaining to that folder.

See images below, now here is the contents of the .INI file, the one that tells the program how to install. (Please do keep in mind I have Windows 10 Home edition X64 all updates are updated and current.

;============================================================================
; English    Setting.ini    
;============================================================================
[Const]
DeviceIDNum=3
DevDrvID0=USB\Vid_1B80&Pid_e302&Rev_0100&MI_01
DevDrvID1=USB\Vid_1B80&Pid_e304&Rev_0100&MI_01
DevDrvID2=USB\Vid_1B80&Pid_e305&Rev_0100&MI_01

SetupVistax64Path=Empia\Vista_x64
SetupVistax64Exe=SetupDrv.exe
SetupVistax86Path=Empia\Vista_x86
SetupVistax86Exe=SetupDrv.exe
SetupXPx64Path=Empia\XP_x64
SetupXPx64Exe=SetupDrv.exe
SetupXPx86Path=Empia\XP_x86
SetupXPx86Exe=SetupDrv.exe

SilenceMode=1
;
; For Empia 2860/2880 device to install Microsoft Audio Hotfix
EnableAudioClass=1
EnableXPAudioClass=1
EnableAudioVol=1
DelAudioRegKey=0
DelAudioRegKeyMessage=1
EnableTimer=1
WaitTimer=500

AnotherAPNum=1
AnotherAPVistax64Exe0=Windows6.0-KB933262-v2-x64.msu
AnotherAPVistax86Exe0=Windows6.0-KB933262-v2-x86.msu
AnotherAPXPx64Exe0=
AnotherAPXPx86Exe0=

SetupTitle=SetupDrv
NoSetupPath=The driver of this version does not support this operating system.
RePlugin=Please Re-Plugin the USB device on your computer, otherwise, the USB device maybe can't work well.
 

 

Edited November 22, 2019 by MrBruce

[MrBruce]

Now here is the folder the program is installed in. I showed the contents of the 64Bit folder (just in case that other folder in my last post is the wrong software.)

[MrBruce]

I know I am doing multiple posts here. I want to put emphasis on this package I have is LEGACY, it's not Easy VHS To DVD 3.

So far I have tried everything, what confuses me, is to plug the USB device into a computer to which nothing Roxio is installed on and the USB device shows up in Device Manager as ' USB 2861 Device' confuses me as to why it won't show up on this computer. Plugging a thumb drive into the USB port, works, plugging a PS3 controller into the USB port, works. Plugging anything into the same USB port works. Now my USB ports are 3.0, whether that is the issue or not I do not know. All my other computers are 2.0 USB. Now let's say I upgrade to Roxio VHS to DVD 3 package, will that USB device also be stuck on 2.0? I really can not understand why a piece of USB hardware won't work. The problem is not software related, it's hardware related and perhaps the firmware in the USB capture device does not know how to function under USB 3.0

[cdanteek]

 

 

 

 

7 hours ago, MrBruce said:

I know I am doing multiple posts here. I want to put emphasis on this package I have is LEGACY, it's not Easy VHS To DVD 3.

 

After reaching out for help from user Brendon, you don't have VHS to DVD3, which is why those Service Packs for VHS to DVD3 aren't working for you. You have version 2 of the original VHS to DVD.

Those versions were XP, W-7, compatible, W-8 launched in October 2012. Easy VHS to DVD 3 Plus came out early 2012, Windows 10 arrived July 2015.

 

 

 

 

Quote

Now my USB ports are 3.0, whether that is the issue or not I do not know. All my other computers are 2.0 USB. Now let's say I upgrade to Roxio VHS to DVD 3 package, will that USB device also be stuck on 2.0?

USB is backward compatible a 3.0 USB port will also work with 2.0 USB.

V2D3 Plus is on sale on the Roxio site for $49.95 includes the new USB dongle and Roxio gives a 30-day return policy if not satisfied.

You never answered the question if you had an entry under 'Other Devices' in device manager?

[MrBruce]

Sorry for the over-sight to answer your question about other devices in device manager. Here is a screen shot.

This is with the Roxio Capture USB device plugged in.

 

Edited November 22, 2019 by MrBruce

[cdanteek]

No 'Other Devices' so there is no mixup with windows assigning the wrong USB driver.

I would go with V2D 3 Plus it should solve your problem.

[MrBruce]

Interesting part is I entered my BIOS and seen Legacy support was disabled, figured changing that would work, went back into windows 10, uninstalled everything except for Easy VHS To DVD and put the installation disk back in and  choose (Repair) It did it's thing and I rebooted the system. Then I put the USB video capture device in the USB port hoping it would work. Sadly, still no new device showing up and even tried searching for new devices again, the USB device did not show up as an option.

I must assume the motherboard BIOS must be ignoring this device for some reason, with these new secure motherboard BIOS firmware, it is probably being blocked or ignored somehow.

Bruce. 

[cdanteek]

You can theorize what you want but we have been around here since this software started version after version helping folks get it to work for them.

Good luck.   https://forums.support.roxio.com/topic/64988-what-version-do-i-have/

 

[MrBruce]

10 hours ago, cdanteek said:

You can theorize what you want but we have been around here since this software started version after version helping folks get it to work for them.

Good luck.   https://forums.support.roxio.com/topic/64988-what-version-do-i-have/

 

That I do agree, but it still baffles me how a device is recognized in Windows XP without installing any drivers, works in Windows 10 32Bit OS, but on this system, isn't even showing up as an unknown device. That is what is baffling the heck out of me! As I stated, if the Roxio VHS to DVD 3 uses the same dongle firmware, I might be stuck with another non working piece of hardware. Returning it would be a pain.

By the way, thanks for your input so far.

Bruce.

[cdanteek]

What I hear if your not satisfied thay give you the refund and ask you to destroy it.