Cant find Roxio Burn 4 with encryption

[M.A.S.H 0]

Hi, Has anyone had an issue were it seems not all programs have installed. I have upgraded to Creator NXT 7 Pro from a previous version direct from Roxio and part of the bundle was Roxio Burn 4 with encryption. I cant find it and have looked in every folder. Don't know if its me and just cant find it.

Any ideas.

Regards

M.A.S.H

 

[Brendon 204]

Hello,

In a normal installation you'll find there is a Roxio Burn shortcut icon created on your desktop.  It should look like the first icon in this group.

The shortcut has the target "C:\Program Files (x86)\Roxio Creator NXT Pro 7\Roxio Burn\Roxio Burn.exe" /STARTMENU  when you're running 64-bit Windows 10.  Expect the same target without the (x86) if you're running 32-bit Windows.   You should find the Roxio Burn executable at that location.

Roxio Burn can be configured through the "Tools" button on the front page of the Creator NXT menu app.

and when it's running, you'll see the operating icon in the bottom right corner of your screen.

Please look for Roxio Burn.exe in one of the folders I described, and let me know what you find.

Regards, Brendon

 

[M.A.S.H 0]

Hi Brendon thanks for the reply, as you will see from the image my tools option is different. I do not have the "configure Roxio Burn Desktop App" option. I did search for the Burn.exe and nothing found. So at a bit of a loss at the min.

Regards,

Clive

 

 

[Brendon 204]

Hi Clive,   grab a coffee - here comes a long message.

It looks like Roxio Burn didn't install, for some reason.  Perhaps you installed it over the top of an earlier version??    I haven't come across this before, and I don't know why it didn't install.

Best idea I can think of at the moment is to try and Repair it.  You only get a limited number of installs allowed, (20 for NXT 7) so completely uninstalling it and then reinstalling is the final  option.  A Repair doesn't take away any of your limited number of installs.  

This process looks more complicated than it really is, and I don't know how much help Roxio Support might give you, so I'm preparing a walk-through which I hope will help.   Please read through it until you understand what to do, before you actually start it.   Ask questions if you need to.   Try Roxio Support if you want,  I'm just an enthusiastic user and not a Roxio employee, so I won't be offended.

You didn't say what Operating System you're using, so I'll assume it's Windows 10.     Please tell me immediately if it's something else. 

 

Repairing Creator.

The installer records where it got the Roxio programs to install, and if you ask for a Repair, it expects the install package to be in the same place where it was so it can get the files it needs.   You will need to put the Roxio installer files wherever they were at install time - DVD back in the drive, or file folder back where it was - so the installer can find them again for the repair.     PLEASE DO THAT NOW.     Okay, ready?  Let's go.

-go to Start, click on the Settings cog, and type "control panel", then click on "control panel"

-click "Programs and Features" and look for "Roxio Creator NXT Pro 7".  Click on that and you should see "Uninstall/Change" appear on the line somewhere above it.

-Click on that and it should start the Roxio Setup program.

-Click Next, and you should see this screen.   Click Repair.

-You should then see this screen.  Click Repair again

There are no installation settings to change at this point, so click Repair and the process should start.   Hopefully it will run right through, and at the end you will have the program suite reinstalled - including the missing Roxio Burn module.  Whee! Some celebration!            It's done!

But wait, if it doesn't just run to the end there may be more.

If your installer folder wasn't exactly where it originally was, the installer will get lost at this point, and you will see messages like this:

Don't Panic!     At this point you have to look down the whole length of the "Source" line and work out what file the installer is looking for.  Browse to where that file is, and tell the installer.   Repeat this 6 or 8 times until all the important bits have been found, and the reinstall is finished.

 

Now, if the repair worked that's fine!   If it didn't work, my next suggestion is to completely uninstall the software, clean up any remnants you can find, and then reinstall from scratch taking a careful note of things as they happen, and especially any error messages.   Any questions?

Regards, Brendon

 

 

 

 

[M.A.S.H 0]

Hi Brendon,

3 large coffee's later, was  little ahead of your recommendations but gratefully received. I removed all trace of any Roxio products  just in case. Then a cold restart and then re installed using downloader supplied in upgrade. This time used customised option to see what was going to be installed. see image...… No mention of Burn so went back to full install. After all that I was still in the same boat. Have now spoken to Roxio support and was told the upgrade did not come with this item. I pointed this was not the case. I decided as I was getting knower fast I rang off, and a quick re dial later but this time getting someone whom could work without the standard script responses.

Bottom line is I have given them all including the content from the web page and screen shot of the software version. They will pass this onto second line support now. Did also mention maybe do I need to request a refund as what I have received is not what was advertised.  Thanks for your input but will wait and see what falls out of the tree.

Regards

Clive

 

 

 

 

Edited January 5, 2020 by M.A.S.H
Deleted content .jpg CD-Key visible

[Brendon 204]

Morning Clive, (evening at your place)

This has me perplexed.  I have exactly the same version and build number as you, but mine includes Roxio Secure Burn.  See it there, 3rd from the bottom in the list?    Ticking everything on mine "requires 3518.36 MB" whereas yours needs only 3484.22 MB.

Please note that the "Upgrade" refers only to the pricing of your software.  You get the standard retail package, but for a slightly reduced price.  I haven't heard of the Company removing Roxio Burn from the package (not that they would tell me), and I would expect the Build or Version numbers to change if they altered the package. Those numbers haven't changed.

Something you can check. The download for this software usually comes as three folders:

Would you please look in the Pro 7 folder and see if the ROXIO_BURN_0400 sub-folder is there with the Burn installer files in it?

If it's there you have the software and it's an Installer problem, not a case of "your software doesn't have that feature" as you were wrongly told.

Regards, Brendon

 

[M.A.S.H 0]

Hi Brendon,

Can confirm like for like re folders. And yes that folder has the same files inside. Have tried to use but no joy. Don't have a setup file so cant install. Think this ones going to be one for the techs. Re provider it actually was downloaded form Roxio.

 

Will keep on and keep you in the loop if it gets resolved.

Regards

Clive

 

[M.A.S.H 0]

Hi Brendon,

Ok me again. All sorted.  Basic rule do not uninstall previous version of a programme prior installing a ew upgrade version. Hence the reason why it could not find it on the install. So removed NXT7 totally and then re installed NXT2 as it included secure burn in the package. Then Re installed NXT 7 but this time Roxio advised it was going to remove NXT2 as part of the installation. 

So Happy days now all features have come across now and working.

Do appreciate your time and advice.

Best Regards

Clive

[Brendon 204]

Kept you up to 1am or so?  (grin)

Okay, so the NXT7 installer took away the earlier version of Burn, and then installed its own version?  Weird!   When I installed my NXT7 it was on a virgin never-Roxio hard drive, but Burn installed fine.

However, if it's working well for you now I won't say any more.  Have a good night.

Brendon