Easy VHS to DVD work on Win 7 but not on Win 10?

[Vautour]

I have a Toshiba Satellite S75-B7394 computer running Widows 7 Pro 64 Bits in dual boot with Windows 10 pro 64 Bits. I installed Roxio Easy VHS to DVD 3 Plus on W 10, do the updates offered by Roxio, but failing to acquire video and audio signal, I installed the program on W 7 or everything worked. I converted some VHS tapes to DVD without any problem. After uninstalling the program on W 10, I tried the installation again, still without success. I read some posts on your forum following the post to the address
(https://forums.support.roxio.com/topic/90967-no-video-signal-when-trying-to-use-easy-vhs-to-dvd-plus/?page=0#comment-457382)
 and nothing corrects the situation. I uninstalled with (Revo Uninstaller Pro), cleaned up with (Ccleaner), followed the information of one of your colleagues on your site, but nothing helps.
I would like to understand and try to fix what is not working, as I will be uninstalling W 7 soon, as there will be no more updates in January 2020.
Thank you for your help

Edited January 5, 2020 by Vautour

[Vautour]

Hello everyone, I don't understand having received no answer to my question above in 24 hours. Am I in the right place or for this kind of problem? Perhaps it is due to the fact that I did not provide enough information or my English to French translation from Google Translator which is not perfect.

No matter, I would love to have help. I just uninstalled Easy VHS to DVD 3 Plus, with Revo Uninstaler, hit CCleaner to erase all traces, search for Windows errors in the registry, uninstalled the Dazzle Video Capture DVC100 X64 Driver 1.08 from Pinnacle.

I started all over from the beginning for the sixth time, shutting down my AV, firewall, closing my internet connection, closing Malware Bytes, deactivating browser application control.

Installed Easy VHS to DVD 3 Plus in high user mode. Update, because I already had the update to download. I restarted my computer and connected the USB key with the cables connected to the VHS, started the VHS and started the Easy VHS to DVD 3 Plus.
 

Always the same problem, no signal. I don't know what to do and what to say. What's wrong ????????????

I attach some files if necessary. I also have a DxDiag report always if needed.

A little help would be really appreciated.

 

 

 

 

 

 

Edited January 5, 2020 by Vautour
Not needed

[d_deweywright]

Hi Vautour.  It's been a long time since I've used Easy VHS to DVD, but I seem to remember that I had to boot into Window 7 to get it to work.  I think there is a driver issue with Windows 10 so that it doesn't work.  Hopefully someone else can tell you for certain.

[Vautour]

 

Thanks for your response d_deweywright,
However, the software is sold with compatibility with Windows 10.

Can you tell me if I am in the right place to have information on the subject. As I say, again yesterday I uninstalled the program and reinstalled in compatible mode with Windows 7, did the updates and again no picture and no sound. I'm really exhausted. Where can I find or search for these drivers compatible with Windows 10. It's incredible that I bought this product, that the seller certified and showed on the box that it was compatible with Windows 10. On the site from Roxio, it even means working with Windows 10 and I can't get it to work.

Link to Roxio Easy VHS to DVD Showing compatibility ;  https://www.roxio.com/en/products/easy-vhs-to-dvd/standard/


Thank you

[d_deweywright]

You are indeed in the right place.  And I suspect the version of VHS to DVD I have did not have the "Compatible with Windows 10" claim on the package.  At this point, we need someone else who has used this product more recently than I have to jump in and help you out. 

Thanks for the link, it does indeed say that it should work with Windows 10. 

One thought... with the capture device plugged into your computer, and everything powered up, go into Device Manager and delete the entry for the capture device, now unplug the device and leave it unplugged. 

Now uninstall VHS to DVD.

Reboot your PC, making sure the capture device is NOT plugged in.

Reinstall VHS to DVD.

Now plug the capture device into the USB port.

If you had originally plugged the device into your computer before installing VHS to DVD, Windows may have installed a driver that was the wrong driver.  This should get things cleaned up, and maybe make it work.

Good luck!

Dave D-W

[Vautour]

Good evening d_deweywright,
I did as you asked, it would have been plausible, to have connected the hardware before installing it.

So, I took it all over from the beginning, while uninstalling the program as indicated on this post ( https://forums.support.roxio.com/topic/90967-no-video-signal-when-trying-to-use-easy-vhs-to-dvd-plus/#comment-539008 ) then I reinstalled in Windows 10 version in administrator mode, taking care to close my AV, firewall, disconnected my internet, closed MalwareBytes. All this to reach the same conclusion ‘’ No Video Signal ’’

I'm still waiting for a tip to solve this problem, which exasperates me at the highest point.
 

Thank you, but it didn't work. Another little try ,,,

Vautour

[cdanteek]

13 hours ago, Vautour said:

I did as you asked, it would have been plausible, to have connected the hardware before installing it.

If you ever did plugin the Roxio Capture USB device before installing the software, you may have an entry in device manager under 'other devices' (English).

Do you show such an entry?

If not hook a DVD player up instead of the VCR and see if you get a signal?

[Vautour]

3 hours ago, cdanteek said:

16 hours ago, Vautour said:

I did as you asked, it would have been plausible, to have connected the hardware before installing it.

If you ever did plugin the Roxio Capture USB device before installing the software, you may have an entry in device manager under 'other devices' (English).

Do you show such an entry?

If not hook a DVD player up instead of the VCR and see if you get a signal? 

Hello cdanteek,
If I had connected the Roxio Capture USB device before installing the software, I no longer have this entry because I started from scratch yesterday. So if there was an entrance, it disappeared. I don't have this entry in the device manager under "other devices". Ou'' Autre Périphérique'' In French.

I have a DVD player combined with my VHS player, I put a disc in the player and I have no signal on Easy VHS to DVD 3 PLUS. I have another external DVD burner, I tried the same try and still no video signal.

I am attaching a capture from Device Manager, to tell me "where is other devices". I understand that the capture is in French, but I cannot translate it into English.

Do you have any other solution,
 

Vautour

Edited January 8, 2020 by Vautour
error

[cdanteek]

[Vautour]

Hello

cdanteek,

I don't have this (Others Devices) or (Autres Peripheriques in French) in my Device Managers. Here's everything I have in this Device Manager. Maybe it depends on your Computer or your OS ??
Could you be more specific or tell me another way to get there?
thanks for your help.

Vautour

Edited January 9, 2020 by Vautour
Missing

[cdanteek]

'Other Devices' shows up when you plugin the Roxio USB Capture Device before installing the software.

It's a generic windows driver assignment that breaks the Roxio USB Capture Device ability to capture.

If you don't have that entry it is a good thing! 

[Vautour]

Thank you for the message cdantek, it reassures me

Do you have other ideas that would have the ability to make this program work in Windows 10.

I was thinking maybe in Windows 10 (local SERVICES), there could be one or a few Services that are not open or operational ??? I don't know a lot about how this app works, so I don't dare to find it too much and change these features. I have already solved problems with the help of mutual aid site. What do you think ???

I'm waiting for your answer

Vautour

[cdanteek]

People have it working in W-10 but I don't.

I wouldn't mess with any settings in 'Services'.

The language gap between us is a stumbling block.

I'm sorry I don't have any suggestions.

[Vautour]

Thank you for trying cdantec,
Could you suggest a forum or someone who can help me in this area.
For my part, I looked at several forums, looking for information on the difficulties that this program brings me on Windows 10 but I found nothing.
I just thought, my Kaspersky Total Security AV advised me to turn off my Webb camera ... Could it be that this simple gesture could cause this video capture failure? I have often read this question asked on other post in the Roxio group. Can there be a relationship between the two ???

It  says {deny webcam access to all applications}

Vautour

[cdanteek]

Yes, disable the webcam.

[Vautour]

I disabble the webcam... No Video Signal.