albertanincda Posted February 5, 2020 Report Share Posted February 5, 2020 I just purchased NXT Creator 7 with a Blu-Ray Plug-in. Despite twice installing the plug in, when I try to open the MyDVD the Blu-Ray burning option remains off limits. Operating system is Windows 10, 64-bit. Suggestions? Quote Link to comment Share on other sites More sharing options...
0 sknis Posted February 6, 2020 Report Share Posted February 6, 2020 Probably to easy to ask. do you have a blue ray burner and is is up to date? Please provide your dxdiag.exe evaluation of your computer. Quote Link to comment Share on other sites More sharing options...
0 albertanincda Posted February 10, 2020 Author Report Share Posted February 10, 2020 On 2/6/2020 at 7:00 AM, sknis said: Probably to easy to ask. do you have a blue ray burner and is is up to date? Please provide your dxdiag.exe evaluation of your computer. Yes, I do have a Blu-Ray burner which is up to date (according to Device Manager). The DXDiag file is attached here. DxDiag.txt Quote Link to comment Share on other sites More sharing options...
0 sknis Posted February 11, 2020 Report Share Posted February 11, 2020 Look at the bottom of the dxdiag file and you will see a lot of errors. One of which that should have nothing to do with blu ray is https://www.file.net/process/igfxext.exe.html. and https://www.file.net/process/dthtml.exe.html (more). cdanteek also reminded me that you have to go into "help" and activate the blu ray. Quote Link to comment Share on other sites More sharing options...
0 albertanincda Posted February 11, 2020 Author Report Share Posted February 11, 2020 3 hours ago, sknis said: Look at the bottom of the dxdiag file and you will see a lot of errors. One of which that should have nothing to do with blu ray is https://www.file.net/process/igfxext.exe.html. and https://www.file.net/process/dthtml.exe.html (more). cdanteek also reminded me that you have to go into "help" and activate the blu ray. How does one go about fixing these errors? Yes, cdanteek suggested that to me as well. However, when I looked, there is no option to activate Blu-Ray authoring in 'Help', in either the MyDVD application or the main program itself. I tried doing a search in 'Help' (in both the main program and the MyDVD app) for Blu-Ray authoring but all I got was something on copying discs. Nothing on authoring. I have contacted Roxio support but the steps they suggested have not corrected the problem either. Quote Link to comment Share on other sites More sharing options...
0 Mike Melluish Posted March 12, 2020 Report Share Posted March 12, 2020 Did you get the solution in the end? My problem is very similar and I have experienced the same frustration today and support suggestions without success having installed the plug in and trying to get working with NXT pro 7, MyDVD. On 2/11/2020 at 4:54 PM, albertanincda said: How does one go about fixing these errors? Yes, cdanteek suggested that to me as well. However, when I looked, there is no option to activate Blu-Ray authoring in 'Help', in either the MyDVD application or the main program itself. I tried doing a search in 'Help' (in both the main program and the MyDVD app) for Blu-Ray authoring but all I got was something on copying discs. Nothing on authoring. I have contacted Roxio support but the steps they suggested have not corrected the problem either. Quote Link to comment Share on other sites More sharing options...
0 albertanincda Posted March 27, 2020 Author Report Share Posted March 27, 2020 On 3/12/2020 at 2:56 PM, Mike Melluish said: Did you get the solution in the end? My problem is very similar and I have experienced the same frustration today and support suggestions without success having installed the plug in and trying to get working with NXT pro 7, MyDVD. No, I did not. And Roxio technical support is not offering much support d/t the virus. I am very disappointed with the product. Quote Link to comment Share on other sites More sharing options...
0 albertanincda Posted April 15, 2020 Author Report Share Posted April 15, 2020 FINALLY FIXED!! The problem appears to have been system files from a previous version of Roxio NXT Creator. I couldn't uninstall them so I had to manually go in & delete these files. In any case, it appears to have fixed this, as the Blu-Ray option is now available for use. Yay!!! Quote Link to comment Share on other sites More sharing options...
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albertanincda
I just purchased NXT Creator 7 with a Blu-Ray Plug-in. Despite twice installing the plug in, when I try to open the MyDVD the Blu-Ray burning option remains off limits. Operating system is Windows 10, 64-bit. Suggestions?
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