One of the users here suggested I start a new thread as the one I was posting in was 2 years old.
I'm running Windows 10 (with most recent updates) and Roxio Creator NXT 6 (also with most recent updates).
I'm experiencing distorted audio when adding a lengthy video in Videowave. The audio in the video I'm adding is clean as it plays perfectly via several other media players.
Length of the video is 1 1/2 hours long in 3 segments as the maximum file size is 4gig which came directly off my camera in mp4 format.
I am attempting to stitch together the 3 segments into one file. Upon doing so.....and even before creating a single file from it, the distortion in the audio gets progressively worse. So bad, that by the time I'm at the end of the 1 1/2 hours, the audio is unintelligible.
I can actually hear some distortion at the end of the first segment.
I have opened a problem ticket with Roxio and so far all they had me do is uninstall NXT 6 (they sent me specific procedures of how to uninstall which included manually renaming folders with a .OLD suffix as the uninstall process does not clean everything up).
They also had me download a new install of NXT 6 rather than using the CD that came with NXT 6. Upon doing so, I also had to apply SP1 and SP2 updates. Everything installed successfully. No errors.
So, I tried it again but the audio remains distorted.
SInce it usually takes at least 24 hours before Roxio support replies to my inquiries, I decided to try an experiment and do the same thing on an old PC I have that runs Windows XP and Easy Media Creator 10. Success. No audio distortion.
In the 2 year old thread, other users have reported the same problem but no solutions.
Since my experiment using WIndows XP and EMC 10 was successful, this tell me that either Windows 10 or NXT 6 or the combination of both is causing the distortion.
Has anyone else experienced this and have you found any solutions?
One of the users here suggested I start a new thread as the one I was posting in was 2 years old.
I'm running Windows 10 (with most recent updates) and Roxio Creator NXT 6 (also with most recent updates).
I'm experiencing distorted audio when adding a lengthy video in Videowave. The audio in the video I'm adding is clean as it plays perfectly via several other media players.
Length of the video is 1 1/2 hours long in 3 segments as the maximum file size is 4gig which came directly off my camera in mp4 format.
I am attempting to stitch together the 3 segments into one file. Upon doing so.....and even before creating a single file from it, the distortion in the audio gets progressively worse. So bad, that by the time I'm at the end of the 1 1/2 hours, the audio is unintelligible.
I can actually hear some distortion at the end of the first segment.
I have opened a problem ticket with Roxio and so far all they had me do is uninstall NXT 6 (they sent me specific procedures of how to uninstall which included manually renaming folders with a .OLD suffix as the uninstall process does not clean everything up).
They also had me download a new install of NXT 6 rather than using the CD that came with NXT 6. Upon doing so, I also had to apply SP1 and SP2 updates. Everything installed successfully. No errors.
So, I tried it again but the audio remains distorted.
SInce it usually takes at least 24 hours before Roxio support replies to my inquiries, I decided to try an experiment and do the same thing on an old PC I have that runs Windows XP and Easy Media Creator 10. Success. No audio distortion.
In the 2 year old thread, other users have reported the same problem but no solutions.
Since my experiment using WIndows XP and EMC 10 was successful, this tell me that either Windows 10 or NXT 6 or the combination of both is causing the distortion.
Has anyone else experienced this and have you found any solutions?
Thanks...EdK
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