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Have to hold cable a certain way for it to connect to the computer?



I have to hold the cable in JUST THE RIGHT WAY at the point where the usb data sync cable (HU338-E) meets the RGC device for the computer to recognize the RGC card hd.  And after i get lucky and reach that proper holding, if it moves in the slightest it crashes my pc.  I tried this on two pc's with a fresh-out-of-the-box Roxio Game Capture HD.

Does anybody know what i need to do?  Can i ask Roxio for a replacement?  What needs to be replaced?

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