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Valde

Computer reboots after starting recording

Question

Hello,

few days ago I bought myself Roxio Game Capture HD Pro, and installed it according to the quick manual it came with to my PS2. Everything has been working fine and well, but for some reason when attempting recording, the computer pulls up BSOD window, saying there was an error and reboots itself. The error used to happen also when I put USB into front panel ports, but was happening less when putting it port that directly connects to motherboard. My Specs are Acer Predator G3-605 (LGA1150), Intel Core i7 4770 @ 3.40GHz, 16,0Gt Dual-Channel DDR3 @ 798MHz, NVIDIA GeForce GTX 1060 6GB, 1TB HDD and 250GB SSD.

Any help regarding the issue is appreciated, thanks in advance.

 

UPDATE: The BSOD reason was KERNEL_SECURITY_CHECK_FAILURE, and I followed through instructions to correct faulty/broken drivers. This didn't cause it anymore to crash, but now when pushing start capture button, it pops up a window saying "Trying to use feature from networkresources, that is not available. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Roxio Game Capture HD PRO.msi' in the box below."

Edited by Valde

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First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Unplug your RGC Device and put it aside until you are completely finished.

Now insert your Roxio Disc.

When you reach the screen where Repair is offered, choose that!

When the Repair completes, turn your AV & Firewall back on and reboot.

Let us know how you make out

Edited by ogdens

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49 minutes ago, ogdens said:
 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Unplug your RGC Device and put it aside until you are completely finished.

Now insert your Roxio Disc.

When you reach the screen where Repair is offered, choose that!

When the Repair completes, turn your AV & Firewall back on and reboot.

Let us know how you make out

Hey ogdens,

I followed the instructions and started recording again. So far so good, there hasn't seem to be any issues of device losing connection, but I'll still check tomorrow more, in case it might come back again. For some reason it happens on specific games, namely those that supports 59FPS (like most fighting games) and when on full screen of one color.

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Hey,
it seems like my trouble came back again. Doing the clean installation and then recording seems to be fine, until at some point USB device disconnects for a second, and causes BSOD to happen, with same Kernel Security Check Failure. I disabled both AV and firewall for the duration of repairs and rebooted, yet the problem still persists.

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Your Roxio Game Capture HD Pro is installed on your  Acer Predator G3-605 (LGA1150), Intel Core i7 4770 @ 3.40GHz, local hard drive?

Did you upgrade your existing PC to W-10 from another operating system or a fresh install of W-10?

All kinds of info on google about the error. Don't get tricked into downloading PC repair tool!

https://windowsreport.com/kernel-security-check-failure-windows/

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