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no screen while capturing video


bouba64
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I m having a problem with my roxio media import while capturing vhs films i can not see live capture, window is blank. i have the latest creator 7 installed. i have reinstalled windows10 and roxio creator 7 since customer support does not return my messages. Problem was solved after reinstalling all software and operating system. i have captured over 20 hres of analog vhs films in the passed week and everything was fine till today i wanted to open a preview window of one of my saved capture files and thats when my problem occured.  i don t have anymore live preview of when captuing. i hear the sound but dont see image. the live capturing window disapeared. tech support cant find the problem and takes two weeks to answer between each email. they made me reinstall direct x, net frame work, uninstall programme and reinstall and still have same problem. video file that is captured is saved and works fine but is very annoying not being able to preview live.

Capture (2).PNG

Edited by bouba64
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I'm a windows guy on that side you need two specific Roxio Drivers listed in Windows Device Manager, under sound video and game controllers.

Having multiple capture devices and their drivers have caused problems with the windows side of this software.

Even an active webcam needs to be disabled for the software to work correctly.

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What you see on the screen capture is my win tv analog input output capture integrated card. With the arrow i switch to the usb roxio cature device. Worked fine for a full week. After terminating a capture i opened the preview saved video file and media import software crashed so i restarted and thats when the live preview window disapeared. Now what do you sugest me today next. Should i take out my win tv card and uninstall the driver?

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If it worked with your win tv card and drivers installed what changed on the PC that it doesn't work now?

Update, new software installed?

11 hours ago, bouba64 said:

. After terminating a capture i opened the preview saved video file

How can you do that when you terminated the capture?

r.thumb.jpg.5054be06f4349b66a57f8c42978e3016.jpg

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here are a couple of screen shots, last image i went to device manager and put off win tv device so i have only one capture device activated. top image is my vhs video tape is off and plugged so you see that its not capturing. second image i opened vhs video tape and captured a video but cant see what im capturing. third image i can preview what is saved.

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2 minutes ago, bouba64 said:

last image i went to device manager and put off win tv device so i have only one capture device activated.

 

3 minutes ago, bouba64 said:

third image i can preview what is saved.

So it's still not showing the preview when capturing?

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live preview was working all week and then like i said i captured a video right after capturing i opened saved video to preview and software crashed thats when the bug happened. no new software installed nothing changed inbetween unless windows did a background update.

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1 minute ago, cdanteek said:

OK, that is the old device you are trying to use with W-10 and Creator NXT 7, like 8-10 years old where did it come from?

 

1 minute ago, cdanteek said:

 

device came with one of my old roxio creator software, but this doesnt explain why i have same problem with my win tv analog capture card

 

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6 minutes ago, bouba64 said:

but this doesnt explain why i have same problem with my win tv analog capture card

If you have a problem with " my win tv analog capture card " it's not a Roxio problem!

I told you an enabled webcam causes problems so will multiple capture cards!

I doubt your Roxio will work if it does and doesn't show what your capturing that is the best it will get with the old capture device using it in W-10 and NXT7.

Are you using your win tv analog capture card with Roxio's Media Import?

Edited by cdanteek
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4 minutes ago, cdanteek said:

If you have a problem with " my win tv analog capture card " it's not a Roxio problem!

I told you an enabled webcam causes problems so will multiple capture cards!

I doubt your Roxio will work if it does and doesn't show what your capturing that is the best it will get with the old capture device using it in W-10 and NXT7.

ok so i uninstalled my old roxio capture device and i have no web cam or any other device and still my win tv tune and capture does the same thing, ill ask corel to refund roxio creator and send me the vhs to dvd software that comes with a capture device. i think thats my last option or maybe just buy a recent wintv tuner capture card.

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