no screen while capturing video

[bouba64]

I m having a problem with my roxio media import while capturing vhs films i can not see live capture, window is blank. i have the latest creator 7 installed. i have reinstalled windows10 and roxio creator 7 since customer support does not return my messages. Problem was solved after reinstalling all software and operating system. i have captured over 20 hres of analog vhs films in the passed week and everything was fine till today i wanted to open a preview window of one of my saved capture files and thats when my problem occured.  i don t have anymore live preview of when captuing. i hear the sound but dont see image. the live capturing window disapeared. tech support cant find the problem and takes two weeks to answer between each email. they made me reinstall direct x, net frame work, uninstall programme and reinstall and still have same problem. video file that is captured is saved and works fine but is very annoying not being able to preview live.

Edited April 17, 2020 by bouba64

[cdanteek]

OK, that is the old device you are trying to use with W-10 and Creator NXT 7, like 8-10 years old where did it come from?

[cdanteek]

Look at your input capture device!

Doesn't look like a Roxio USB Capture Device to me?

 

[bouba64]

It’s actually not the input i was using when i captured the screen, im using a usb roxio video card and was activated at the moment i was capturing 

[cdanteek]

I'm a windows guy on that side you need two specific Roxio Drivers listed in Windows Device Manager, under sound video and game controllers.

Having multiple capture devices and their drivers have caused problems with the windows side of this software.

Even an active webcam needs to be disabled for the software to work correctly.

[bouba64]

What you see on the screen capture is my win tv analog input output capture integrated card. With the arrow i switch to the usb roxio cature device. Worked fine for a full week. After terminating a capture i opened the preview saved video file and media import software crashed so i restarted and thats when the live preview window disapeared. Now what do you sugest me today next. Should i take out my win tv card and uninstall the driver?

[cdanteek]

If it worked with your win tv card and drivers installed what changed on the PC that it doesn't work now?

Update, new software installed?

11 hours ago, bouba64 said:

. After terminating a capture i opened the preview saved video file

How can you do that when you terminated the capture?

[bouba64]

1 hour ago, cdanteek said:

If it worked with your win tv card and drivers installed what changed on the PC that it doesn't work now?

Update, new software installed?

How can you do that when you terminated the capture?

 

[cdanteek]

So what are you trying to say?

[bouba64]

here are a couple of screen shots, last image i went to device manager and put off win tv device so i have only one capture device activated. top image is my vhs video tape is off and plugged so you see that its not capturing. second image i opened vhs video tape and captured a video but cant see what im capturing. third image i can preview what is saved.

[bouba64]

i forgot to say that  i rebooted my pc after putting of win tv device

[cdanteek]

2 minutes ago, bouba64 said:

last image i went to device manager and put off win tv device so i have only one capture device activated.

 

3 minutes ago, bouba64 said:

third image i can preview what is saved.

So it's still not showing the preview when capturing?

[bouba64]

1 minute ago, cdanteek said:

 

So it's still not showing the preview when capturing?

exactly

[cdanteek]

Where did this entry come from?

On the windows side, you should show two,

[bouba64]

live preview was working all week and then like i said i captured a video right after capturing i opened saved video to preview and software crashed thats when the bug happened. no new software installed nothing changed inbetween unless windows did a background update.

[bouba64]

16 minutes ago, bouba64 said:

 

dazzle video capture usb device and usb 2861 are same usb device, its the roxio capture device that comes with the software attached is an image of the device.

[cdanteek]

Open Device Manager with Roxio USB Capture Device plugged in to a USB Port.

Now unplug the Roxio USB Capture Device and see what drivers disappear in Device Manager and re-plug it in to double-check.

[cdanteek]

Two devices, old and new.

What one do you have?

[bouba64]

1 minute ago, cdanteek said:

Two devices, old and new.

What one do you have?

here is with and without device plugged in

[cdanteek]

Here is the old device and the drivers it should show.

The new device and the drivers it shows.

 

Edited April 18, 2020 by cdanteek

[bouba64]

1 minute ago, cdanteek said:

OK, that is the old device you are trying to use with W-10 and Creator NXT 7, like 8-10 years old where did it come from?

 

1 minute ago, cdanteek said:

 

device came with one of my old roxio creator software, but this doesnt explain why i have same problem with my win tv analog capture card

 

[cdanteek]

6 minutes ago, bouba64 said:

but this doesnt explain why i have same problem with my win tv analog capture card

If you have a problem with " my win tv analog capture card " it's not a Roxio problem!

I told you an enabled webcam causes problems so will multiple capture cards!

I doubt your Roxio will work if it does and doesn't show what your capturing that is the best it will get with the old capture device using it in W-10 and NXT7.

Are you using your win tv analog capture card with Roxio's Media Import?

Edited April 18, 2020 by cdanteek

[bouba64]

4 minutes ago, cdanteek said:

If you have a problem with " my win tv analog capture card " it's not a Roxio problem!

I told you an enabled webcam causes problems so will multiple capture cards!

I doubt your Roxio will work if it does and doesn't show what your capturing that is the best it will get with the old capture device using it in W-10 and NXT7.

ok so i uninstalled my old roxio capture device and i have no web cam or any other device and still my win tv tune and capture does the same thing, ill ask corel to refund roxio creator and send me the vhs to dvd software that comes with a capture device. i think thats my last option or maybe just buy a recent wintv tuner capture card.

[cdanteek]

You aren't understanding this at all!

Sorry I couldn't help.

[bouba64]

Just now, cdanteek said:

You aren't understanding this at all!

Sorry I couldn't help.

can you please explain what is it that i should understand.

[cdanteek]

Just now, bouba64 said:

can you please explain what is it that i should understand.

Go back and carefully read your and my posts wrote today.