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MAC does not recognize Roxio capture Usb device


Marty M
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I have Roxio easy VHS to DVD for Mac.  trying to load onto my MAC and the software does not recognize the USB capture device. (UB315-E ver3.

I am on IOS 10/15.4.  Has anyone been able to one the necessary drivers to get PC to recognize the USB device?

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I am using OS 10.15.5 on a MacBook Pro and have the same problem. I just submitted a ticket through the Corel website and will let you know how they reply. It recognizes the hardware on my older Mac upstairs running High Sierra though I haven't actually captured any video on that system yet.

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Corel tech support replied and stated that VHS to DVD hardware purchased before 2019 will not be compatible with MacOS Catalina and also that if you download the current versions of the software it will not be compatible with the older Roxio hardware either. My hardware is definitely much older so I am considering buying the latest version as I have a lot of transferring to do. I wasn't entirely certain that the latest hardware will work with Catalina so I posed that question to them. The website does not specifically say it works with Catalina.

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I have the same Roxio capture device as yours ( UB315-E ver3), and have been in email contact with Corel for the past two months and finally after too many emails, they advised me that this device was not compatible with my 2017 iMac, OS 10.14.6, and that I would have to purchase a new package!  ( and no goodwill discount for previous customers)!!

 

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I just bought the Roxio device to record hi8 tapes with. Im using Mac OS 10.14.6 and was having similar issues (computer recognized the hardware in the USB port, but when I tried playing the video on the camcorder & hitting record on my computer, it would just show a blue screen and record the audio with a horrible loud buzzing noise).

 I figured out how to get it working for myself and am just posting a comment here in case anyone in the future has similar issues. 

Disclaimer: I bought the newest Roxio VHS to DVD hardware from Bestbuy today. I also installed the software from the Roxio website only because I don't have a dvd reader on my mac. I'm assuming why your USB ports aren't recognizing the Roxio hardware is because the cables you have are outdated. On the box I just bought it says it can be used with USB port 2.0 OR BETTER. It also says it's compatible with Mac OS X 10.11 AND ABOVE. I'm also doing hi8, not VHS.

Anyways, like I said even with the latest hardware, I was having issues as it wouldn't record/display any video on my mac and only record terrible audio. My SHARP Hi8 camcorder only has the red and white cables, no yellow. I had the cables connected to the corresponding colors on the Roxio cable. When I unplugged my red cable and attached it to the yellow port instead, I was able to finally record the video and audio! No more buzzing audio either. 

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